We believed the bill was incorrect so we asked for an itemised bill. Apparently this is something they don’t do. We did call and complain and they said they would call us back. Needless to say they did not and never sent any further bills and now they have taken us to court without speaking to us as they told us they would. Not a great way to do business and very rude. I have never experienced anything like this and I can only warn others
The issue reappeared again after it was fixed
Never use their service they would take your money and walk away saying everything is fixed. When in fact the same issue that was suppose to be fixed has now started again. When you call them up to advise them of this, they are happy to send someone down to take a look but don't be surprised when they quote you to get it repaired.
They stated it's a whole different repair!!!
What I don't get is that when you send someone down to find the cause of the issue how come this was not picked up the first time I called.
Cause to my understand is tha...t when I pay to have someone take a look at the issue and find the cause of it !!! That the person has thoroughly checked. Which I can say was not done in this instead!!! Also don't call up the head office and try to speak to the manger aka [Name Removed] (whatever his name is) he would not care and stated that they have done their job and would still need to charge me.
The WORST !! Do not use this “Company” !!
Simply: they overcharged and FAILED to fix the problem.
They were prompt, I’ll give them that but I was ripped off completely.
My Circuit Breaker kept tripping out and I was informed that my entire Board needed rewiring and upgrading: so I paid them $3200 to do this - and was left with a beautiful, overpriced, new board but also left with a Circuit Breaker that kept tripping !!
They did not fix the initial problem NOR would they return my calls.
$3200 spent for nothing !!
I implore you: DO NOT USE THESE GUYS !!
PS: I have since had the issue fixed by someone else (and was charged under $200)
Avoid this company (at all costs)
I was home alone when we lost power in part of our unit. I thought it would be a small job for a couple of hundred dollars but when the technician arrived he said the switchboard was "illegal" and we would need to replace it if we wanted to sell our house down the track as it wasn't compliant.
We were quoted $890 to do a resistance testing of the faulty circuit and fix the problem on the spot and then it would be an ADDITIONAL $2990 +GST to replace the switchboard. A total of $4268.21 inc GST.
I thought to myself either I was in the wrong job o...
Called Ricktech to use electric eel on drain quoted $990
Our old clay pipe drain regularly needs de-rooting every year or two with an electric eel root chomper. Who ever does it normally charges some price between $100-$200, the guy from Richtech showed up to do the job and asked me to pay $990, as you guessed I nearly fell off my perch and sent them on their way.
I also used Richteck for an replacement oven install on a previous occasion, next thing I knew I had a gas inspector knocking on my door saying my decking around the gas water heater was reported for being above the heater base (2cm), the inspector said it was not a real problem and told me to raise it on a brick when the heater naturally died, which I did without involving Richteck.
a nightmare of damage and court proceedings - its now bailiff time for Richtek!
The work was done so badly that considerable damage was done to the house. I have a court order to pay restitution, which the company has ignored, despite assuring the court that it would be settled promptly. So its bailiff time. Quite why a company with such antecedents is allowed to trade defeats me.
Liars and conmen.
It is not my habit to submit bad reviews but these guys went totally over the top. Stated they would attend between 12 and 1 pm but did not arrive until after 5pm and multiple calls trying to track them down. Initially quoted $400 when arrived, but a call from attending trade to their office lifted that to $690.00 Then the attending trade claimed that the hot water system was broken and required a $6000 replacement!!! (Callout was for a water leak inside ceiling cavity). Trade then stated that all the plumbing pipe was of inferior Chinese imp...ort quality: problem being that upon further inspection by another plumber the piping is all clearly branded “Made in Australia “, branded manufactured by Velox Australia, with accompanying Australian Standard marks. Trade then complained that it was late and he needed to return home as his girlfriend was complaining about him not being home. We then requested that he please leave. We called in another plumber who stated that the hot water system was completely operational and should be good for at least another three years. Same plumber identified that all pipes Australian made. Same plumber entered ceiling and conducted repair with an entire parts bill of $35 and labour/ after hours callout fee of $275. We are totally disgusted with the treatment by Richtec. Called office to voice our concerns, were told we would be contacted by a manager and 4 hours later have not received a call. Deal with this unscrupulous company at your own risk. Totally disgusting behaviour!
Gas oven installation
Installed a second hand gas oven for $900.
It should cost a couple of hundred.
Can’t even supply an itemised tax invoice or the original quote sent to accept the job.
The quote was sent after the job was started once requested. My younger cousin organised it and they completely took advantage of a young person. They also said they are the most expensive company for this thing in Perth.
I had a basic toilet blockage which RichTek quoted an estimated $220 repair. After attending the charge was $990. I had asked the plumber were there any other options and they said no. Blatantly lying there are many options other plumbers can use to clear drains. They also wont complete the job they quote you for. The charge include the whole property but they only clear the blockage itself. I have reported the scam to ACCC i would recommend if you have been scammed to also report this company.
Was told my circut breakers were recalled and were unsafe, paid a deposit and then after further investigation realised that they were not recalled and richtek had blatently lied, no deposit refunded do not use
Don’t know they never showed up
Rang the 1300# for plumber 12.37pm. Was told they would be here within the hour. At 3pm called for an ETA was told that I would get a call back from the plumber within 10min with an ETA. 3.30called back as no call from plumber rec, no answer. Kept calling no answer. Sent an sms through their site reply advised I would rec a reply in 10 min. Sent another sms. No reply 12 hrs later. Still waiting. Would love to say they were great but they never showed up
Don't Use these guys
Simply wanted a new powerpoint. Not a hard or large job. The first guy that came out gave me a quote, which I thought was strange given that he could have simply done the work. They wanted a 50% deposit. Then they booked a time to put it in, however, the person never turned up. I have now requested the deposit be refunded 5 times, still hasn't been refurned.
Feeling Totally Ripped Off
Was advised that my “circuits were fried” and needed new box upgrade. Was told it was big job and would cost $ 3,290 parts and labour. Did the job in an hour. Totally unjustifiable costs for both labour and parts. Complained and was told that was the cost. Will never use this company again and will be advising all the same. Still waiting for invoice to justify this cost.
They are crooks
The guy that came said we need meter box for a ceiling fan and costed at $3150 and took 50% deposit and said I will be back next day at 8.00am. Did not turn up and then rung the office who said they will ring me back. They did not ring back and and by 9.00am I ring again to find out they did not schedule job and then rescheduled for next day. Guy turns up and provides remote control option for fan to avoid extra cost and new meter box (upper floor concrete and hard to mount switch on wall due to lack of access on cavity wall )so should of cost...ed around $720 for doing job. He then gets called out to emergency when fan completed. Called office to then pause on job as I am not letting them do meter box and save around $2,400 and then get refund to match actual price to do job that we actually wanted. Calling office Monday to make formal complaint and get refund to match work completed.
Beware of Richtek
Facts: one star for being prompt!
RICHTEK came to repair a blown fuse. Within one minute of arriving, a quote of $3200 was stated to ‘fix’ the meter box. After inspecting the ceiling space our power was turned off and we were re-quoted $14000 to rewire the house because it was unsafe. We were told, “If you sign up to the quote now, I can make it $13000, I can turn your power back on overnight and we will start the job tomorrow.” Jack, the electrician in our house kept calling Phil, the boss, to find out what to say. The quote came through in se...
I called Richtek to fix a leak in a garden pipe. They quoted $395 to do the job, extortionate, but we needed the leak fixed. The person who came out was friendly, helpful but significantly later than the approximated time given! He made a temporary solution to stop the leak but quoted another $350 to return the next day to fix it properly! I was under the impression that $395 would have got it done properly at no extra cost.We contacted a different plumber who did the second part of the job for $171.
The initial cost was queried multiple tim...es, but there was no offer of a discount: partial refund. I find this service above and beyond expensive for no added value in time or service provided. I certainly won’t be using nor recommending RICHTEK PLUMBING.
Do not recommend
What was a relatively simple job , power point for dishwasher and a single power point to a double, turned into three days of them coming as the first couldn't do the dishwasher because not having the right equipment to chase the chord into the wall. He did change the power point to a double.
Another electrician came the next day to do the dishwasher power point, I had to wait a couple of hours for a plumber to come out as he hit the water pipe. Between the water and dust it took me 3 hours to reclean every dish in kitchen and the cupboards ...and completely clean my laundry. Then to work out a couple of days later with the new double point although the switch was turned off the appliances still worked so after getting them out a 3rd time to rectify that problem it will be the last time Richtek will becoming here.
Avoid Richtek at all costs
We were charged an extraordinary amount - $395 - for a 15 minute job that I had essentially already contributed to over 50% of the problem/labour with my own digging, sourcing the leak, purchasing the relevant materials etc. Despite this, we were still charged a standard fee 'for repairing a main copper pipe of $395.' Never heard this ambiguous policy before. All the plumber did was conclude the work I had started. Worse, the plumber didn't even patch up the site with the dirt I had conveniently dug for him to expose the initial problem! Avoid. Very disappointing.
Stay away from this company
Critical: Professionalism, Quality, Responsiveness, Value
Would give negative stars if this were an option.
They quoted me nearly $4,000 to replace a short section of sewer pipe.
I excavated the section of pipe myself, which they had stated was damaged and required replacement. Curiously I found no evidence of any damage to the pipes as claimed in their report. Had I relied on the information they provided I might have been forced to pay $4000 for work that clearly did not need to be done. In any event they charged me $990 for their report and ...
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