Right2Drive Questions & Answers

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au

Kind Regards, Josh

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh

Hi Judy, Thank you for submitting a review! We appreciate it. If you would like to upload proof you can add a comment underneath your review (which I have now commented on) but I think your review is certainly praise enough. Totally up to you :)

Kind Regards, Josh

Hi Sonya, Provided you were not at-fault, and the at-fault has insurance, we'd be delighted to help you. I would recommend you heading to our website to complete an online application at www.right2drive.com.au/application and one of our team will get in contact with you. Kind Regards, Cheyne

Hi Paula, Yes we do, provided they hold a valid drivers licence and we are advised in advance.

Hi Bryce, Yes we provide a delivery service if you are within one of our branches service area's.

Hi Duyen, Sorry to hear that. Right2Drive provide loan cars to people who are not at-fault in a car accident. Judging by your description we wouldn't be able to help you with an accident loan car. You could hire a car from us directly though if you like.
If you need any further assistance feel free to contact us at customercare@right2drive.com.au
Kind regards, Cheyne

Hi James, of course everyone is entitled to choose their own provider. At Right2Drive we pride ourselves on delivering exceptional customer service and if we find a customer has experienced a problem we do everything we can to make things right. We are Australia's leading provider of accident loan cars and believe our success has been derived from us delivered a great customer experience.

Hi Miki, yes we do provide rental cars to not at-fault drivers when the at-fault party does not have insurance. Typically we will limit the amount of hire days (this is done on a case by case basis). In regards to your question about attending court, we try wherever we can to avoid taking the at-fault party to court. Typically the at-fault will pay the bill because we have limited the hire period. If you have further questions please send your contact details to customercare@right2drive.com.au and our team will be in contact with you, or for more information please visit our website.

Kind Regards, Josh

Hi Jim,

Seeing as though there was no other car involved in the accident, unfortunately it sounds like you would not qualify for an accident replacement car. If you have any questions, feel free to contact us on 1300 100 121.

Cheers, Josh