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11 questions from our users
John C.asked
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
2 answers
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Joshua B.Right2Drive
Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@right2drive.com.au so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
Doreen S.asked
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
1 answer
Joshua B.Right2Drive
Hi Doreen,
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au
Kind Regards, Josh
Andrewasked
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
2 answers
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Joshua B.Right2Drive
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh
Judy Basked
I just submitted my review but didn't get time to upload any proof. What should I do?
1 answer
Joshua B.Right2Drive
Hi Judy, Thank you for submitting a review! We appreciate it. If you would like to upload proof you can add a comment underneath your review (which I have now commented on) but I think your review is certainly praise enough. Totally up to you :)
Kind Regards, Josh
Sonyaasked
Hi I was wondering if i qualify for one your cars and my crash shop needs my car from Monday morning could I get one of your cars over the weekend? as I work and would have to drop my car to them on the Friday afternoon? Thanks Sonya
1 answer
Joshua B.Right2Drive
Hi Sonya, Provided you were not at-fault, and the at-fault has insurance, we'd be delighted to help you. I would recommend you heading to our website to complete an online application at www.right2drive.com.au/application and one of our team will get in contact with you. Kind Regards, Cheyne
Paula Dasked
Do you let 17 years old drive your cars?
1 answer
Joshua B.Right2Drive
Hi Paula, Yes we do, provided they hold a valid drivers licence and we are advised in advance.
Bryceasked
Hi just wondering if you drop the hire car off and pick it back up at my preffered location?
1 answer
Joshua B.Right2Drive
Hi Bryce, Yes we provide a delivery service if you are within one of our branches service area's.
DUYEN Vuasked
Hi! I just know your website through a friend. Some one stole all 4 wheels of my car and I don’t have loan car to go to work.
Am I qualified to use your services?
Thanks!
2 answers
Joshua B.Right2Drive
Hi Duyen, Sorry to hear that. Right2Drive provide loan cars to people who are not at-fault in a car accident. Judging by your description we wouldn't be able to help you with an accident loan car. You could hire a car from us directly though if you like.
If you need any further assistance feel free to contact us at customercare@right2drive.com.au
Kind regards, Cheyne
Thanks
James Blakeasked
Acorn Rentals reviews are outstanding! Why would I choose Right2Drive when they have so many problems?
1 answer
Joshua B.Right2Drive
Hi James, of course everyone is entitled to choose their own provider. At Right2Drive we pride ourselves on delivering exceptional customer service and if we find a customer has experienced a problem we do everything we can to make things right. We are Australia's leading provider of accident loan cars and believe our success has been derived from us delivered a great customer experience.
Miki Kasked
Has anyone experienced renting a car from this company at not your fault accident when at fault driver admit that they are not insured ? Did you have to go to the court and did you not pay any rental fees ?
Thanks
1 answer
Joshua B.Right2Drive
Hi Miki, yes we do provide rental cars to not at-fault drivers when the at-fault party does not have insurance. Typically we will limit the amount of hire days (this is done on a case by case basis). In regards to your question about attending court, we try wherever we can to avoid taking the at-fault party to court. Typically the at-fault will pay the bill because we have limited the hire period. If you have further questions please send your contact details to customercare@right2drive.com.au and our team will be in contact with you, or for more information please visit our website.
Kind Regards, Josh
Jimasked
Hi
I recently had an accident in a petrol station but no other car was involved.the car in front would not move instead drove towards me so I accidently hit a metal piece while trying to get out...
Would i be able to qualify in a situation like this?.
Thank you
1 answer
Joshua B.Right2Drive
Hi Jim,
Seeing as though there was no other car involved in the accident, unfortunately it sounds like you would not qualify for an accident replacement car. If you have any questions, feel free to contact us on 1300 100 121.
Cheers, Josh
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