- Sign in
- Write a review
Pros
Cons
Reviewer Photos & Videos
- More
Amazing Service!!
Thank you so much Right 2 Drive for looking after me. Just when I thought things werent going to get better I was so thankful I found you! From your customer service to the hire car provided to me i could not fault anything.. Keep up the great work 10/10
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeNissan X-Trail
- Received Booked Vehicle Yes
- 2 reviews
Excellent and prompt service
We are very impressed with the service afforded to us by your organisation. A loan car was delivered on time. We would fully recommend your establishment and particulalry like to thank Davide (Manager) for his professionalism in our dealings.
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeToyota Corolla
- Received Booked Vehicle Yes
Hi Sas,
Thank you for your review. We are delighted to hear you were impressed by our service. We will be sure to extend your thanks to Davide! ...
Read more Have a great day, The Right2Drive TeamThank you
everything from start to finish was great! Thanks for the awesome service.
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Jojo,
Thanks for your review. We're delighted to hear you found our service helpful beginning to end. ...
Read more Have a great day, The Right2Drive TeamGreat service
Customer Service was fantastic! Easy process of getting Right2Drive vehicle!
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi P Brooks,
Thanks for your feedback, we're happy to hear you found our service easy to deal with. Receiving good reviews like yours is why we do what we do! ...
Read more Have a great afternoon, The Right2Drive teamFind out how Right2Drive compares to other Car Rental Services
Know better, choose better.
- 2 reviews
- 1 like
Highly recommend Right2Drive
Highly recommend this service, for a very traumatic experience, right2drive we’re efficient and very easy to deal with. Car was dropped off within 24hrs of me making the phone call, car was near new and very clean. The whole process was easy start to finish.
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeToyota Corolla
- Received Booked Vehicle Yes
Hi Vicki,
Thank you for the wonderful review and for taking the time to share your feedback with us. One of our main priorities is customer service and we are ecstatic that we met that mark! Kind comments like yours make our job a pleasure....
Read more Have a great day, The Right2Drive TeamAmazing Service
Right to drive is a life saver when I needed the most. The customer service is outstanding. They provided me the size of the car I needed where I needed and when I needed. Car was extremely clean and almost new. I cannot expect anything more than this. It only took me minute or two to fill up the paperwork online and done. Thank you very much for your service. I highly recommend.
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Rabin,
Thanks so much for sharing your feedback about our service. We're happy to have had the opportunity to help you out during an uncertain time and that our teams hard work exceeded your expectations. ...
Read more Thanks again and have a great afternoon, The Right2Drive Team- 2 reviews
Great service
From start to finish was exceptional. Phone contact was clear and helpful. Car drop off and support was fantastic. Car quality was great
I kept waiting for the catch but everything went smooth. Great service which enabled me to keep working and attend to day to day needs
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi John,
Thank you for taking the time to provide your feedback. We're delighted to hear you were happy with the entire service from application to vehicle return. ...
Read more Have a great weekend, The Right2Drive TeamGreat service!
Very happy with the customer service this company provides. The communication is great through our. I had some difficulties and the phone support was great all the way through. I would definitely recommend.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Matt,
Thank you for your 5-star review! We really appreciate you helping to share the word about us. We're delighted we could help you out with an accident loan car while yours was being repaired. ...
Read more Thanks again, The Right2Drive TeamHelp when you need it
Helpful next level. Courteous and supportive which got us the right car when we needed it. We received what we asked for which helped us buy the next car. Highly recommend them and will use them next time .
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Lloyd,
Thanks so much for sharing your experience with us. We're thrilled that you were happy with our service and found our team to be helpful....
Read more Thanks again for your feedback, The Right2Drive TeamFind out how Right2Drive compares to other Car Rental Services
Know better, choose better.
Awesome Customer Service
Personal service to help me out when I needed it most. Caring friendly staff went above and beyond to provide a clean and reliable car while my car was in for repairs.
- Value for Money
- Customer Service
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Dave,
We're so happy you were satisfied with our service. We really appreciate you taking the time to leave us a review. We'll be sure to pass this onto the NSW team - they'll be delighted to hear you found they went 'above and beyond' for you! ...
Read more Have a lovely evening, The Right2Drive Team- 2 reviews
All my needs were met, great team
Couldn’t fault it. Everything was just as expected. Staff was communicating with me either via phone or e-mail. Totally impressed with every member of staff that I dealt with. Everything was clearly explained
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Hi Blanka,
Thank you so much for taking the time to provide your feedback. We take pride in what we do and are delighted to hear it pays off. We'll be sure to let the WA team know about your review. ...
Read more Have a lovely evening, The Right2Drive TeamExcellent Service
I never knew this company existed but I wouldn’t hesitate to use them again. I was put through to Right2drive by the at fault insurer in my motor vehicle accident. The customer representative I spoke was very understanding and compassionate (I had lost the only car I could drive with two young children to take care of) and had a hire car delivered to my address the afternoon after the accident. The car was a perfect size for my families needs and was clean and tidy on drop off. Communication with the company was excellent throughout the two weeks that I had the car. There was never any pressure to hand the car back before we were ready (through settlement or repair). Pick up was equally easy and uneventful, I can’t thank Right2drive enough!
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Good Afternoon Sarah,
Thank you for your feedback. We are thrilled you had a great experience with us and that we could help you and your family while your car was being repaired. ...
Read more Our staff always enjoys reading reviews such as the one you left us. It lets us know we are making customers happy and doing something right! Thanks again, The Right2Drive TeamFind out how Right2Drive compares to other Car Rental Services
Know better, choose better.
Given loan car after accident (Not my Fault)
Didn’t have loan car on my policy so called at fault insurance company and asked for a loan car. They did offer to give Me a loan car but it was a small Mazda 2. Called Right2Drive and they were fast and efficient at delivering a loan car very smooth transaction from drop off to pickup and I had the loan car for 3 months would highly recommend
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Good Morning Anthony,
Thank you for your feedback. We're delighted we could help you out while your car was being repaired to allow you to continue on with your daily routine. ...
Read more Thanks again for the review, we really appreciate it! The Right2Drive Team.Customer service was exceptional
I had the most wonderful conversation with a woman called Natasha who went above and beyond to assist me. This lovely lady provided me all the information I needed as the at fault insurance company was not helping me. Natasha gave me so much information and provided me a hire car on the same day and really calmed me down. If it wasn’t for her I would of been stuck without a car. Her attitude was extremely professional and the tone in her voice just showed that she really wanted to help me. Thank you so much Natasha you are amazing
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Good Morning Di,
Thanks so much for taking the time to write a review. We're delighted to hear you were happy with our service and that you found Natasha to be helpful during a stressful situation. We will be sure to pass on your feedback to her. ...
Read more Thank again for your feedback, The Right2Drive Team- 2 reviews
Loan Car
Great service. We weren’t inconvenienced by having our car off the road at all. They arranged the drop off and pick up of the loan car from the panel shop.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle Yes
Good Morning Thommo,
Thank you for your feedback. We're glad we could help you out while your own car was being repaired following your collision....
Read more Have a great day, The Right2Drive TeamQuestions & Answers
The car that run into me didn’t stop.I reported it to Rose Bay Police station & gave all the particulars.
I am insured with Youi but unfortunately I’m not eligible for a hire car as they can’t claim on the driver because he didn’t stop.
Am I able to use your service?
The vehicle 504BDZ was provided by Zupps while my vehicle is being repaired, you have a 100 km per day limit on travelling, a very poor restraint, it takes more than that for most people to get to work. For your vehicles to be of practical use, we need unrestricted use and travel, other wise we are better of to go elswhere. It is just another rental vehicle, is it not.
Hi Gilmay,
Thank you for messaging us. I’m glad we were able to speak with you to resolve this enquiry. ...
Read more Whilst Right2Drive is not a standard rental vehicle company, most rental car companies do charge for excess KMs. We will from time to time discuss additional KMs with an individual who may require a significant increase in what is considered reasonable, however as discussed, charges for additional KMs did not apply in your case. Thanks, The Right2Drive TeamGot a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your...
Read more car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@r...
Read moreight2drive.com.au so I can have someone look into your file and then come back to you with a response?Get an answer from our members and Right2Drive representatives
Details ·
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
Extra Information
Right2Drive is a ProductReview.com.au Awards Winner for 2021, 2020 and 2019. Learn more
Other Car Rental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for your feedback, Emma!
We're thrilled that you were happy with our service and that we could help you get back on the road after your accident. ...
Read more Have a great day, The Right2Drive Team