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Right2Drive
4.8 from 1,550 reviews · View Statistics

Pros

  • Impressive customer service

  • Easy booking process

Cons

  • No branch in Canberra

Reviews

4.9

305 reviews
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gregory banks

gregory banksPerth, WA

Excellent service

published

R2D dropped the car off within minutes when I need it and very very helpful all through the time I used it and picked it up when they said they would, so great full for them thanks

Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Renée C.

Renée C.South East Queensland, QLD

Highly recommended! The service I could not fault!

published

Highly recommended! The service I could not fault! Everyday travelling the vehicle met my expectations and so did the company! They made the process stress free for me. Thank you!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHolden Astra
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Heather

HeatherPerth, WA

Right2Drive Making life easy

published

Excellent service and staff. The car was delivered within 2days. Same make so easy to drive. Was recommended by my Insurance Company as I didn’t have it in my policy. 10 out of 10.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Rio
Received Booked VehicleYes
2 comments
Right2Drive
Alison H.Right2Drive
Heather
Heather

The pleasure was all mine Alison.

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Above & beyond!

published

The team were amazing! Quick, easy and hassle free. They really went above & beyond to get me back on the road. The vehicle I received was an upgrade to my car, I needed a towing Ute as towing the horse float was essential & they ended up giving me one of their staff vehicles just so I could tow. Communication was awesome and really helped in what was a super stressful situation.
Definitely recommend them! Thank you!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Elene P.

Elene P.South East Queensland, QLD

Highly recommend this service. Would definitely use again

published

I’m grateful my towtruck driver recommended Right2Drive! A Clean, comparable 7seater 4wd delivered to my home by lunchtime and was picked up picked up 5 weeks later at no cost to me. This has been a fabulous service and made the inconvenience of my car repair so much LESS stressful. Thank you!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Pajero
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Not happy

Not happySydney, NSW

  • 10 reviews
  • 9 likes

Really great experience - highly recommend

published

This is a fantastic service. Have used it twice and I cannot fault it. They simply deliver on everything they promise. Great staff, always punctual - would definitely recommend and would use again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive

We're delighted to hear you had an enjoyable experience with Right2Drive. Twice!! If you haven't already, feel free to connect with us on Facebook and share our page with your friends to help spread the word.

Kind Regards, Josh

Uhde

UhdeSouth East Queensland, QLD

Outstanding!!!!

published

Amazing service and friendly staff. Made my life so much easier having a car while mine was being fixed! I would use this service again in a heartbeat! So happy!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Sorento
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Amanda P.

Amanda P.Sydney, NSW

Amazing!!

published

It was easy to communicate with the customer service team. Worked hard to provide a vehicle that would work with my families needs. The process that Right2Drive took to provide the vehicle was outstanding and the vehicle was dropped off at my address sooner than said. The vehicle was easy to drive and comfortable for the family. Renting the vehicle was way easier than past experiences with other rental car companies. Will go back to Righ2Drive in the future!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Huili

HuiliSouth East Queensland, QLD

  • 3 reviews

Used it twice already

published

We had two traffic accidents this year. Our insurance does not cover rental car costs. We contacted Right2Drive to see what they could do. Everything has turned out to exceed our expectations: friendly and easy communication, fast delivery and the proceedings done in a smooth and professional manner. When the second accident happened, we went back to them and they haven’t disappointed us. We will not hesitate to recommend Right2Drive to anyone.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai i30
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
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Vickie

VickieSydney Surrounds, NSW

  • 2 reviews

Was perfect

published

Company was easy to communicate with was always there if needed vehicle was perfect delivered on time very very clean was easy to drive A pleasure to drive was very impressed

Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Justin

JustinPerth, WA

Great vehicle

published

Customer service was great. Would not have been able to go about daily chores without a vehicle. Thanks, more people should definitely know about this service and how it eliminates the inconvenience caused by accidents.

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Elantra
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
gleeni

gleenisydney

  • 2 reviews

Very good experience with R2D

published

my repairer organised a replacement car from R2D for me. David was a bit late that morning due to the traffice and other issues, but he took uber to come first and let his colleague to drive the car to the repairer's place a bit later, so that I didn't need to wait too long. David went through all documentations with me very thoroughly, and he was very professional. After the car arrived, he even gave me a quick heads up about the car's function.

When I needed to return this car, I was not asked to wait for a staff to inspect it. I simply left it with my repairer.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Cerato
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
julius a.

julius a.South East Queensland, QLD

Great service,very professional,..

published

Made me less stressed...im not wrong this is it ITR for choosing..their service quick they organized and i was given me a good car...thanks Mr.Ben F.for the great service,thank you

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Sportage
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
lets a.

lets a.Sydney, NSW

  • 4 reviews
  • 2 likes

Applied online in the morning car in my driveway same afternoon

published

Recommend by a friend as i was in an accident (not at fault).
I was abit iffy about it at first but gave R2D a go and WOW was it easy submitted an application online in the morning and got a phone by noon and the replacement vehicle was in my driveway that afternoon
Very easy and friendly to deal with highly recommended!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Joao T.

Joao T.Illawarra, NSW

Very Helpfull, easy to deal with

published

Was delivered a perfectly equipped vehicle for my needs. Other places wanted me to lower my expectations and take second best. Right to Drive had no problem meeting and exceeding my needs.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota HiAce
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
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They made everything so easy. Great car

published

After being in an accident, I found Right2drive so easy and helpful to deal with. The customer service was amazing. I would highly recommend them. I had a great car to drive around in and look for another car.

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Benjamin Smith

Benjamin SmithSouth East Queensland, QLD

Literally saved my A**!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive

Very reliable !! Perfect

published

I was given a courtesy car while mine was in the repair shop, they come on time very professional and fluid communication, it is very comforting to find exactly what are you looking for when you need it. Alejandra

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
kerrie

kerrieSydney, NSW

  • 2 reviews
  • 1 like

Amazing business

published

From start to finish of the hire time all staff were exceptional in service, communication and professionalism.
Thank goodness for Right to Drive. A sad time when my car was written off on my way home. The distress of receiving next to nothing as a payout was terrible, but RTD made the loan car part stress free

Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Triton
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive

The whole process was quick and easy. It takes some of the pain away from going through a motor accident process.

published

Being the recipient of someone else's transgression, applying on line and the personal service is a nice relief at a frustrating time. With the vehicle delivered to the repair shop takes a huge lift off your shoulders.
Great stuff thank you.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
1 comment
Right2Drive
Alison H.Right2Drive
Page 1 of 16
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Questions & Answers

John C.

John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Christina
Christina

It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!

Right2Drive
Alison H.Right2Drive

Hi John,

Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@right2drive.com.au so I can have someone look into your file and then come back to you with a response?

Kind Regards, Josh

Doreen S.

Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Alison H.Right2Drive

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au

Kind Regards, Josh

Andrew

Andrewasked

After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Alison H.Right2Drive

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh

Get an answer from our members and Right2Drive representatives

Details

Features:

  • These cars are only provided to drivers who were not at fault during an accident
  • The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
  • Apply for a loan online and Right2Drive will assess your application and determine your suitability
  • The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers

Points of praise:

  • For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
  • It was common for consumers to receive professional service by friendly staff members
  • Many reviewers were surprised to receive a better vehicle than they had initially booked.

Points to consider:

  • If you were at fault, you’re not able to qualify for a loan car with Right2Drive

2021 ProductReview Awards logo

Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.

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