- Sign in
- Write a review
Pros
Impressive customer service
Easy booking process
Cons
No branch in Canberra
Reviews
Reviewer Photos & Videos
- 4 reviews
- 1 like
Excellent Service
Well what wonderful service right from my first contact to car going back. The car was more than i expected clean and a full tank of petrol. I would highly recommend Right2drive to anyone.
- 2 reviews
excellent service and peace of mind
Excellent service provided from the beginning to the end. Car was delivered to home . I was not comfortable with the first car I got and when I contacted Right 2 drive,they promptly provided another one. communications were excellent.loved their service and definitely recommend Right 2 drive. zero excess if anything happens.new cars provided.
Hi Emil,
Thanks for taking the time to leave a review. It means so much when our customers share their experiences with us. We're delighted we could meet your expectations and help you out during a trying time!...
Read more We hope you have a lovely weekend despite the lockdown. Stay safe! Right2Drive team
Great service. Would highly recommend
Hassle free. Dealt with the other insurance company on my behalf. Went out of their way to provide me the right car. Car better than I expected. Attentative. Would highly recommend
Hi Leea,
We really appreciate you sharing your experience with us and for the 5-star review. We're so delighted you are happy with our service! Thanks for your trust, we're grateful for amazing customers like you....
Read more Have a lovely weekend, Right2Drive
Find out how Right2Drive compares to other Car Rental Services
Know better, choose better.
Awesome service
Company representative was very helpful in explaining the whole process with the loan of the vehicle I felt very much at ease with his explanation and the loan car was very clean and delivered to me on time.
Hi Joseph,
Thank you for your amazing review! We're so glad you're satisfied with our service and that our customer representative could make you feel at ease. Our team work endlessly to ensure the ...
Read moreentire process is made as simple as possible for the customer, from application down to pick up of our car when the hire is complete. Thank you again for your feedback.
I found them very easy to get along with they helped in anyway if they could I would recommend them anytime
Car was great and very clean used the vehicle after my car was in an accident RAC and the team where excellent communication was good all the best yet Thankyou right2drive
Good Morning Terry,
Thanks so much for taking the time to leave your feedback. We are delighted you were happy with our service and that you found the team pleasant to communicate with. Should you e...
Read morever require assistance following a not at fault accident again, we would be happy to help you out!
Amazing
Amazing Company that went above and beyond my expectations to make the whole process an absolute breeze. I was very grateful that the vehicle was clean and everything was easy and well communicated.
Would highly recommend the team in Christchurch, NZ. Thanks so much ladies
Good Morning Linda,
Thanks for your feedback! We're glad we exceeded your expectations. Our team work hard every day to create a seamless process for our customers so it's great to hear that you're ...
Read morehappy with our service. We will be sure to pass on your kind words to the Christchurch team.
Right2drive made life so simple
Why would anyone ever consider using anyone else when right2drive are available. Great company who bend over to help make your life better whilst car in repair. Brilliant service and highly recommend.
Good Morning Pip,
Thanks so much for your feedback! We do our utmost to ensure customers have a seamless experience with us, so to hear you found our service helpful and brilliant is great news. ...
Read more Thanks again for using Right2Drive and have a great day! Right2Drive team
So Easy
Service team did it all for me,
Car was hit , not my fault. This company brought me a brand new loaner to use while my car was being fixed.
Even allowed car to be left at repairer so i didn't have to organise two cars to get home.
No cost to me minus refilling the fuel tank.
Hi Hill,
Thanks so much for your feedback. We're glad you enjoyed our service and that we could help you out during a trying time. Our branch staff work hard every day to ensure the process is as seamless as possible. Thanks again for your review. ...
Read more Have a lovely evening, Right2Drive team
Saved our whole trip!
Right2Drive saved our family trip. They were prompt, informative and very professional with every part of the process. Considering the stress we were in trying to work out how to continue with our plans, we were immediately put at ease and relieved that there was a suitable vehicle available for us. Thank you for allowing our family to continue our planned trip!
Good Morning Derek,
We are delighted we could assist you and your family through this inconvenient circumstance, better yet that you could continue on with your planned trip! We really appreciate you taking the time to leave us your feedback. ...
Read more If you would like to help spread the word about Right2Drive, you can find us on: - Facebook: https://www.facebook.com/right2driveptyltd/ - LinkedIn: https://www.linkedin.com/company/right2drive-pty-ltd - Instagram: https://www.instagram.com/right2driveptyltd/ Thanks again and have a wonderful day, AlisonFind out how Right2Drive compares to other Car Rental Services
Know better, choose better.
Exceptional service, far better than your usual car rentals
My insurer provided me with a vehicle replacement from one of big rental companies but the vehicle was due to return. Since my own car wasn’t yet ready to collect from a repair centre I was advised to approach these guys. And let me tell you: if I’m leaving a review I’m either really disappointed or it exceeded my expectations.
The guys were incredibly flexible, polite and professional. I got a great car with literally zero hassle. If I ever get bumped to again I’m heading to Right 2 Drive first!
Good Morning Jake,
It's fantastic to hear that we have helped! Thank you for taking the time to share your review and appreciation to our team. If we can ever help again, it would be our pleasure. ...
Read more If you would like to help spread the word about Right2Drive, you can find us on: - Facebook: https://www.facebook.com/right2driveptyltd/ - LinkedIn: https://www.linkedin.com/company/right2drive-pty-ltd - Instagram: https://www.instagram.com/right2driveptyltd/ Again, we really do appreciate your feedback so thank you and have a wonderful day, Alison
- 3 reviews
- 3 likes
Outstanding services
Very quick and easy to deal with. A helpful and great option when you to not have Hire Car in your insurance. The staff at hand over and pick up are very helpful and friendly. Definitely would recommend to everyone
Good Morning Hugh,
Thank you for taking the time to leave us a review. Our staff always do our best to ensure a seamless delivery and pick up, so we really do appreciate your wonderful feedback....
Read more If you would like to help spread the word about Right2Drive, you can find us on: - Facebook: https://www.facebook.com/right2driveptyltd/ - LinkedIn: https://www.linkedin.com/company/right2drive-pty-ltd - Instagram: https://www.instagram.com/right2driveptyltd/ Have a great day, Alison
10 out of 10 from me :)
Great service, very nice courtesy car (an upgrade on mine lol), no cost to me and very little financial risk should I have been involved in an incident. Will definitely be using them going forward. 10/10 from me :)
Good Morning Joanne,
Thanks for taking the time to leave us your supportive feedback! It's never easy being in an accident so we are delighted to hear we could help. ...
Read more If you would like to help spread the word about Right2Drive, you can find us on: - Facebook: https://www.facebook.com/right2driveptyltd/ - LinkedIn: https://www.linkedin.com/company/right2drive-pty-ltd - Instagram: https://www.instagram.com/right2driveptyltd/ Again, we appreciate you taking the time to leave us a review. Have a great day, AlisonThe reviewer stated that an incentive was offered for this review
Great customer service, friendly staff and very convenient. Excellent service and great communication.
Excellent customer service
Their vehicle was very clean and perfect driving
They find a car similar to mine
I would be lost without a car, I mainly use the car for work, and shopping
Good Morning Meavao,
Thank you so much for your positive feedback. We're glad we could assist you during this difficult situation. ...
Read moreWhen you've been involved in a not at-fault car accident and you car is being repaired, its a major inconvenience to your daily life - and that's exactly why we're here! If you would like to help spread the word about Right2Drive, you can find us on: - Facebook: https://www.facebook.com/right2driveptyltd/ - LinkedIn: https://www.linkedin.com/company/right2drive-pty-ltd - Instagram: https://www.instagram.com/right2driveptyltd/ Thanks again for the wonderful feedback. Have a lovely day, Alison
Saved my sanity.
I was stuck with out a car for 10 weeks after a car accident, due to repair delays. My brother mentioned Right2Drive at week 2 of 10. I did the Right2Drive online form on the Sunday afternoon and they contacted the next morning to said they would deliver a car at 1pm that afternoon. AND they did. I have the car for the next seven weeks and emailed them the pick up place and time. They called me to confirm and collected the hire car from the smash repairer and I drove home in my car. Every staff member I dealt with was informative and helpful. I recommend them to everyone,
Good Morning Mariellen,
Thank you so much for your fabulous review. We are so happy we could assist you while your car was being repaired. Our team are dedicated to ensuring your experience with us i...
Read mores as seamless as possible so hearing you enjoyed the use of the Right2Drive vehicle is wonderful feedback.
Perfect service
The person that brought the car to me was friendly and professional. He knew exactly what he was doing and didn't waste too much of my time. Phone operators too were professional and very helpful. Loan car exceeded my expectation
Good Morning Cecelia,
Thank you so much for your wonderful feedback. We are delighted that we could help you out while your car was being repaired. Our team work hard everyday to provide a seamless ...
Read moreservice so to hear you received just that makes us happy!Find out how Right2Drive compares to other Car Rental Services
Know better, choose better.
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@right2drive.com.au so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Hi Doreen,
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh
Get an answer from our members and Right2Drive representatives
Details
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
Other Car Rental Services
Acorn Rentals
4.9(1,909)
East Coast Car Rentals
4.6(6,033)
Alpha Car Hire
4.5(2,539)
Compass
4.6(250)
All Age Car Rentals
4.5(278)
Lewis Auto Hire
4.9(42)
Vroom Vroom Vroom
4.2(196)
Move Yourself Trailer Hire
4.0(386)
Drive My Car
4.1(207)
GoGet
3.8(1,173)
Ace Rental Cars
3.8(328)
Atlas Car & Truck Rental
3.7(1,468)Other Car Rental Services
Acorn Rentals
4.9(1,909)East Coast Car Rentals
4.6(6,033)Alpha Car Hire
4.5(2,539)Compass
4.6(250)All Age Car Rentals
4.5(278)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Good Morning Lyn,
We really appreciate your feedback and we're so glad we could help you out while your car was being repaired. Our team really does work their hardest to make the process as hassle free for you. ...
Read more Have a great day! Right2Drive team