Right2Drive

First car delivered by Right 2 drive in February 2021 was filthy and with fuel light on! Not a great start. After a few calls with first person I spoke to not ready to help at all, I was to receive a replacement vehicle and this is where it all went pear shaped. The brand new Kia ceratopsian was delivered on Monday 15th February in the afternoon. Fast forward to June when I received an infringement notice for February 15th at 11.43 am for this car as it was being driven to my place. After spending an afternoon on the phone chasing this up I was...

Had a vehicle through you and I tell you they are well over priced and insurance companies don’t like to use this company… for 7 day hire $1500+
Never again will we use them

When booking I stressed numerous times it had to be the same height and type as a prado as this is what I drive and need the height and seat type for my back. They brought a Sorrento. I told them it wasnt good enough so they just dropped off a Cherokee. Which is still not a prado equivalent but these people don't know anything about cars. Its also filthy and has clearly had at least one child vomit in it based off the stench. It has dog hair in the back and doesn't seem to have been cleaned in the last year. For a car based enterprise to have no idea of cars is laughable. I will never use these again and cannot wait to be rid of their heap of crap.

I completed their online form yesterday and have heard nothing. I have left a message for them to call be back, nothing. Having waited in a queue on their call, I then get voicemail and told I'll get a call back. Nothing.

Gave my kid a car in filthy condition.
Use a body shop with nice hire cars instead - I tried to call but the hold was too long, couldn't deal with the poor service.
I can see a lot of responses to negative reviews ask to get in touch but the wait times are too long and truth is, a filthy car shouldn't leave the lot.
And the running theme is - youre not at fault = crap service as youre not paying and its dealt with everyone outside of your control.

Booked a van. Arrived late on Friday and had bald front tyres + service light on the dash.

We were told the van was due for service and that they would replace it with another van on Monday.

I pointed out that this was not convenient as we needed to use the van on Monday (that is why we were hiring it of course).

They assured us it would be delivered late morning,

Monday delivery time came and went. Called them and was told they were slightly delayed and that the van was currently being cleaned.
...

1st Rate service
Staff very helpful & prompt.
Great in a stressful situation
Didn't get a similar vehicle but it was just as effective. Mitsi ASX v BMW X5 M50d
Learning about the Company's existence took a while. Referrred by the panelbeater.

The team at R2D were great. From start to end, the team ensured I was aware of everything that was going on and delivered their service with courtesy and professionalism. It made the issue of being in a not at fault accident so much easier to deal with. My day to day routine was not disturbed in any way due to the no cost car that was provided to me. Since my experience with R2D, I have been spreading the word as I feel so many more could benefit knowing about R2D. Its a shame the insurance companies don't do the right thing and bring R2D to the attention of their customers, rather than just trying to charge them extra on their policy to have a hire car should they be involved in an accident.
Keep up the great work. :)

Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.

Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.

Great for a "not at fault" driver. Drop off and pick up from my place of work. Kia Cerrato was not bad at all. Great conveniencee, when the insurance companies take 1 month to settle claims

Initial contact was a bit laborious .. I think the contact person was quite new to the job.. but after that the service was exemplary extending to delivering a replacement car to my home after I advised them the first vehicle was unsuitable.

It is not the usual car hire service. I was scared of the insurance charges or what if at fault party doesn't pay for the car hire. I was simply told there are 0 charges. Couldn't believe it until the whole process was over. If they do come up with any charges I will update the review.

Always professional and prompt in getting me back on the road. Staff and crew at Moorebank are a pleasure to work with. My go to for all my rental Needs!!
Due to the recent hail and high number of claims at the time of service I didn’t receive the car that I expected, but non the less, they went above and beyond to make sure I had a car for me to use for work. So I’m happy and grateful for this.