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Oh dear is anyone in the office
First car delivered by Right 2 drive in February 2021 was filthy and with fuel light on! Not a great start. After a few calls with first person I spoke to not ready to help at all, I was to receive a replacement vehicle and this is where it all went pear shaped. The brand new Kia ceratopsian was delivered on Monday 15th February in the afternoon. Fast forward to June when I received an infringement notice for February 15th at 11.43 am for this car as it was being driven to my place. After spending an afternoon on the phone chasing this up I was...
Read more able to reject this nomination ( pity someone in the office didn’t check the log books before nominating me as the driver). But wait yep they renominated me and today I received another infringement notice for the same offence. Is anyone in the office ???? Terrible service from office staff.- Customer Service
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
- 2 reviews
- 1 like
Over priced and very unprofessional
Had a vehicle through you and I tell you they are well over priced and insurance companies don’t like to use this company… for 7 day hire $1500+
Never again will we use them
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeKia Rio
- Received Booked Vehicle No, I received a worse vehicle
Hi Yvonne,
Thank you for providing your feedback. We apologise that our service did not satisfy your expectations. Should you wish to discuss your experience further, please feel free to email customercare@right2drive.com.au. ...
Read more Have a lovely day, Right2Drive team- 5 reviews
- 6 likes
They know nothing about cars
When booking I stressed numerous times it had to be the same height and type as a prado as this is what I drive and need the height and seat type for my back. They brought a Sorrento. I told them it wasnt good enough so they just dropped off a Cherokee. Which is still not a prado equivalent but these people don't know anything about cars. Its also filthy and has clearly had at least one child vomit in it based off the stench. It has dog hair in the back and doesn't seem to have been cleaned in the last year. For a car based enterprise to have no idea of cars is laughable. I will never use these again and cannot wait to be rid of their heap of crap.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Good Morning Anita,
I'm sorry to hear you haven’t had a pleasant experience with us. So we can further investigate your case and get a better understanding of why this has happened, can please email...
Read more me your full name and contact details to customercare@right2drive.com.au so we can look into your file and come back to you?I take it you've already been paid by the insurance company since you haven't bothered to respond to the email I sent you?
Communication Terrible
I completed their online form yesterday and have heard nothing. I have left a message for them to call be back, nothing. Having waited in a queue on their call, I then get voicemail and told I'll get a call back. Nothing.
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Good Morning Allan,
I am really sorry about your experience with us. You or any of our callers should not experience long waiting times. I have passed this on to our Customer Call Centre Manager to ...
Read moreinvestigate. If you would like to email your full name and best contact number to customercare@right2drive.com.au we will have someone give you a call to discuss.Find out how Right2Drive compares to other Car Rental Services
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- 2 reviews
Filthy car
Gave my kid a car in filthy condition.
Use a body shop with nice hire cars instead - I tried to call but the hold was too long, couldn't deal with the poor service.
I can see a lot of responses to negative reviews ask to get in touch but the wait times are too long and truth is, a filthy car shouldn't leave the lot.
And the running theme is - youre not at fault = crap service as youre not paying and its dealt with everyone outside of your control.
- Customer Service
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Good Morning Nicole,
Thank you for taking the time to give us your feedback. We are disappointed to hear you had a negative experience with Right2Drive. Our goal is to ensure satisfaction of our customers and to provide a positive experience. ...
Read more We would like to gather some additional information. Please contact us by emailing customercare@right2drive.com.au at your earliest convenience. Once we locate your file, we can then escalate the issue and respond accordingly. Thank you in advance and have a lovely day, Alison- 40 reviews
- 24 likes
Great idea - very poorly managed.
Booked a van. Arrived late on Friday and had bald front tyres + service light on the dash.
We were told the van was due for service and that they would replace it with another van on Monday.
I pointed out that this was not convenient as we needed to use the van on Monday (that is why we were hiring it of course).
They assured us it would be delivered late morning,
Monday delivery time came and went. Called them and was told they were slightly delayed and that the van was currently being cleaned.
...
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Hi Brian,
We are very disappointed that your experience was not to the standards you deserve and expect, and that we pride ourselves on providing. We have reviewed the situation internally and will ...
Read moreuse these findings to ensure further improvement in our service standards enabling us to deliver the quality services levels for which we are known in the industry to all customers, all of the time.Some fantastic and well rehearsed script there Josh but clearly not “all customers, all of the time” as evidenced by many reviews here and rather spectacularly, my experience.
I do hope you are waivin...
Hi Brian, we will be waiving the charges for this hire.
Destresses the Impact of finding yourself without a car after being involved in a car accident. Huge relief
1st Rate service
Staff very helpful & prompt.
Great in a stressful situation
Didn't get a similar vehicle but it was just as effective. Mitsi ASX v BMW X5 M50d
Learning about the Company's existence took a while. Referrred by the panelbeater.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeMitsubishi ASX
- Received Booked Vehicle No, I received a worse vehicle
Hi Kevin,
Thanks for sharing a review - we appreciate it. So happy we were able to help you and take some hassle out of the car accident. If you would like to stay in touch and help spread the word about Right2Drive, you can find us on Facebook. ...
Read more Kind Regards, JoshThe name says it all !!!!
The team at R2D were great. From start to end, the team ensured I was aware of everything that was going on and delivered their service with courtesy and professionalism. It made the issue of being in a not at fault accident so much easier to deal with. My day to day routine was not disturbed in any way due to the no cost car that was provided to me. Since my experience with R2D, I have been spreading the word as I feel so many more could benefit knowing about R2D. Its a shame the insurance companies don't do the right thing and bring R2D to the attention of their customers, rather than just trying to charge them extra on their policy to have a hire car should they be involved in an accident.
Keep up the great work. :)
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeBMW 3 Series
- Received Booked Vehicle No, I received a worse vehicle
Hi Adrian,
Thanks for your terrific review - we appreciate it! I am so glad you had a great experience with Right2Drive. If you would like to help us spread the word you can find us on Facebook at https://www.facebook.com/right2driveptyltd/. ...
Read more Kind Regards, Josh- 2 reviews
- 1 like
Terrible customer service
Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Hi Frank, I am sorry to hear that you feel you haven't had a good experience with us. I have investigated what happened with our team and understand we were happy to help you with a loan car however w...
Read moree can only provide a car once you're without the use of your own vehicle i.e. tow organised for your car. Kind Regards, CheyneI'm already without the use of my own vehicle. My insurer won't take my car (which has a preliminary assessment of total loss) until the assessor has completed valuation. I explained this to the supervisor, Jodie, to whom I spoke.
Find out how Right2Drive compares to other Car Rental Services
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- 4 reviews
- 2 likes
Useless
Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Hi Chris,
I am sorry to hear you haven’t had a pleasant experience with us. I would like to get a better understanding of what has happened. Are you able to please email me your full name and contact...
Read more details to customercare@right2drive.com.au so I can look into your file and come back to you?Christine Ousalkas and my phone number is 0411306396. It was my husband that had made the request for a car and his name is George Ousalkas.
Never heard about this service. Turned out to be awesome
Great for a "not at fault" driver. Drop off and pick up from my place of work. Kia Cerrato was not bad at all. Great conveniencee, when the insurance companies take 1 month to settle claims
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeKia Cerato
- Received Booked Vehicle No, I received a worse vehicle
Hi Chico,
Glad to hear you had a great experience with us. Connect with us on Facebook if you like, search Right2Drive Pty Ltd. ...
Read more Kind Regards, JoshExcellent hassle free service
Initial contact was a bit laborious .. I think the contact person was quite new to the job.. but after that the service was exemplary extending to delivering a replacement car to my home after I advised them the first vehicle was unsuitable.
- Value for Money
- Transparency
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Received Booked Vehicle No, I received a worse vehicle
Hi Jeff,
Thanks for sharing a review - we appreciate it. Glad to hear you were happy with our service. If you would like to help us spread the word you can find us on Facebook at https://www.facebook.com/right2driveptyltd/. ...
Read more Kind Regards, JoshFind out how Right2Drive compares to other Car Rental Services
Know better, choose better.
- 2 reviews
- 4 likes
Trust all these good reviews. This service is on next level.
It is not the usual car hire service. I was scared of the insurance charges or what if at fault party doesn't pay for the car hire. I was simply told there are 0 charges. Couldn't believe it until the whole process was over. If they do come up with any charges I will update the review.
- Value for Money
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeHyundai Sonata
- Received Booked Vehicle No, I received a worse vehicle
Hi Amaninder,
Glad to hear you had a great experience with us. We do offer a zero insurance excess while our client is in our car provided our client does not act fraudulently or illegally. So you ca...
Read moren drive with peace of mind while in one of our vehicles. If you ever need an accident loan car in the future we look forward to helping you.- 2 reviews
- 1 like
- Verified
Wouldn’t go anywhere else!!!!
Always professional and prompt in getting me back on the road. Staff and crew at Moorebank are a pleasure to work with. My go to for all my rental Needs!!
Due to the recent hail and high number of claims at the time of service I didn’t receive the car that I expected, but non the less, they went above and beyond to make sure I had a car for me to use for work. So I’m happy and grateful for this.
- Value for Money
- Customer Service
- Booking Process
- Vehicle Condition
- Incentivised Review No
- Vehicle TypeKia Sportage
- Received Booked Vehicle No, I received a worse vehicle
Hi Heidi,
Thanks for your terrific review! I am delighted to hear our team were able to help you whilst providing a great experience. If you are happy to recommend Right2Drive, you can connect with u...
Read mores on Facebook and share our page with your family and friends.Questions & Answers
The car that run into me didn’t stop.I reported it to Rose Bay Police station & gave all the particulars.
I am insured with Youi but unfortunately I’m not eligible for a hire car as they can’t claim on the driver because he didn’t stop.
Am I able to use your service?
The vehicle 504BDZ was provided by Zupps while my vehicle is being repaired, you have a 100 km per day limit on travelling, a very poor restraint, it takes more than that for most people to get to work. For your vehicles to be of practical use, we need unrestricted use and travel, other wise we are better of to go elswhere. It is just another rental vehicle, is it not.
Hi Gilmay,
Thank you for messaging us. I’m glad we were able to speak with you to resolve this enquiry. ...
Read more Whilst Right2Drive is not a standard rental vehicle company, most rental car companies do charge for excess KMs. We will from time to time discuss additional KMs with an individual who may require a significant increase in what is considered reasonable, however as discussed, charges for additional KMs did not apply in your case. Thanks, The Right2Drive TeamGot a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your...
Read more car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@r...
Read moreight2drive.com.au so I can have someone look into your file and then come back to you with a response?Get an answer from our members and Right2Drive representatives
Details ·
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
Extra Information
Right2Drive is a ProductReview.com.au Awards Winner for 2021, 2020 and 2019. Learn more
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Thanks for your feedback. I understand you have since spoken with a member of our team and I can also confirm that this particular situation has been reviewed and addressed internally. We value custom...
Read moreer feedback as it drives continuous improvement, which is always our goal. Have a lovely day and stay safe, Right2Drive team