2Right2Drive

Right2Drive

 Verifiedright2drive.com.au
2Right2Drive
4.8

1,976 reviews

PositivevsNegative
95% · 1,87198 · 5%

Reviews

1,976 reviews
Ms C
Ms C
 

Brilliant service

When my 14 month old, parked car, was written off, I didn't know what I was going to do. Right2Drive came to the rescue and were able to keep me mobile for over 6 months. Communication was brilliant and door to door service was unexpected.
I would highly recommend using this company. Show reply
Charlotte C.
Charlotte C.South East Queensland, QLD4 posts
 

Just amazing service thankyou thankyou !!!

I was very impressed with the professional advice and support given from Uros.At the time of despair and not havg family around to help me with a car accident which I was involved in he was able to accommodate me with a car and all the paperwork stress I would highly recommend this company thankyou again Charlotte Campbell Show 3 replies
April
April
 

10/10

Awesome customer service!! Spoke with Uros and he was super helpful and quick with the process of getting things done. Quick and Easy :)) happy customer Show reply
Jimmy
JimmyMetropolitan Adelaide, SA
 

Great service

My crash repairer recommended that I use R2D.
He organised it all and I had a hire car within a couple of hours
The person who organised it and the 2 lads who dropped the car off were polite and fantastic Show details ·  1
Alice W.
Alice W.3 posts
 

Awesome

Super nice, super kind. Crashed on Monday, got a new car by Saturday. Maria and Gary were great getting my documents and dropping off the rental. Show reply
Claire
ClaireSydney, NSW
  Fair Incentive

Very good communication and help

Tatiana was very helpful today when I rang up. Fast customer seevice
Polite. Show details ·  1
Victor
Victor
  Verified

Fantastic and friendly service!

After having some trouble with the online forms. Uros Pecelj was extremely helpful, very friendly and sorted me out very quickly.
The vehicle was delivered quickly to my door and I am able to drive to work again!
Thanks Uros! Show details ·  1
Sue
SueCentral, SA2 posts
 

Customer service

Received a call from Uros after partially completing the form online, couldn't continue until I had more information. He was happy to complete the form with all the details I could provide.
Called me back with an update on the progress of my application, then a second call to organise a delivery time suitable to me for their Salusbury branch to deliver my loan car.
Couldn't have been happier with Uros's service and I would strongly recommend this company to everyone in this situation. Show details ·  1
Eva
EvaPerth, WA2 posts
 

Excellent communication and assistance

Rafael was extremely helpful and supportive when I could not get anywhere with my insurance company RAC or the third party responsible for the accident I was involved it. I am yet to receive a rental vehicle due to the at fault driver not giving his details but I am sure when this moron does, I will promptly receive a rental. Show reply
Leanne Clarke
Leanne ClarkeSydney Surrounds, NSW8 posts
 

Excellent service

I had a car accident that wasn't my fault, called Right 2 Drive to see if I could get a car so I was able to get myself to work and back until my car was repaired. The process was very easy, they team at Right 2 Drive was very helpful and when asked if I could pick what type of car I wanted, they didn't have a problem with that. They dropped the car off and picked it up on the days organised and they were very helpful throughout the whole process. I can't fault them and would use them again if I needed to. Fingers crossed I don't. Highly recommended. Show details ·  1
Mark MacMillan
Mark MacMillanIllawarra, NSW2 posts
 

Total waste of time

I had a minor collision with my wife's car in the driveway. Because we are in the same household, she is ineligible for this "service" even though she was not at fault. My wife is being discriminated against because of her marital status and domestic situation.

So much for mediation. Absolutely nothing heard. Show details

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David
DavidGreater Melbourne (Metropolitan), VIC3 posts
 
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Interesting that Right 2 Drive have addressed newer comments than this one, as long as they are positive while legitimate criticism goes unanswered. Taking the easy way out seems to be company policy.

Rena L.
Rena L.Sydney, NSW
 

Love everything about this service. ❤️

This is the best service ever for not at fault drivers.
They show up at the accident site and offer you a brand new car ,delivered to your drive way the next day and then pick it up when your paid out or back in your car.
They were a God send to me in a very difficult time.
Can't thank them enough.
Everyone has the right to drive if you are not at fault. Show details ·  1
Andrew L.
Andrew L.2 posts
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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Dissatisfied Victim
Dissatisfied VictimSydney, NSW2 posts
 

SCAM!!!

Got hit by another vehicle, Right2Drive approached me to have a replacement vehicle. The repair work took 4 months. They said they could not recover costs from the insurer who was at fault for the accident, then they sent their lawyers after me for $24,000 charge, for driving a subpar vehicle for 4 months!!! UNBELIEVABLE RIP OFF!!! They are criminals, and go after the WRONG PEOPLE! SHAME on this dodgy excuse for a company!!! Show details
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Tracy
Tracy2 posts
 

Great service

Thanks for the car it was such a good experience Show details ·  1
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Terry J.
Terry J.South East Queensland, QLD
 

Never again!

This company failed us at every step throughout the process.
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Farzana
FarzanaSydney, NSW2 posts
  Fair Incentive

Great experience with Michelle in Right2Drive

Michelle was super helpful in helping me get back on road with a loan car. Within a day, I got my loan car with her help. She is super friendly and very supportive. I recommend her.
And I Will definitely recommend to anyone who has been in a not at fault accident. They drop the car to your door. Show details ·  1
Scott
ScottSydney Surrounds, NSW2 posts
  Verified

Great experience with R2D

A smooth operation from start to finish with Right2drive, Narellan, NSW. They looked after us, perfectly. A BIG thank you to Sandra. Cheers!! Show details ·  1
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ben
ben2 posts
 

Very helpful

Alicia was super helpful in helping me get back on road with a loan car which was brand new.
Will definitely recommend to anyone who has been in a not at fault accident Show details ·  1
Charlie
CharlieSydney, NSW9 posts
 

Awesomeness, pure awesomeness

When you feel that almighty jolt as you are stopped at the lights in your car, you get an initial level of shock and then this dreadful feeling with respect to the hell you are about to be put through. Right to drive steps in and like a team of white Knights, remove a massive load. They are prompt, they are efficient and an absolute pleasure to deal with. From the people that called me to the top bloke that delivered the car (I think it was Darren from Ultimo), what a bloody great team. We are mobile again in a fairly new car and can get back to normality. Can't thank them enough. Show details ·  1
furiater
furiater
 

Amazing service

I can't believe how great the service from the team at Right2Drive have been, especially Alicia. They booked me in for a rental car within days of my accident. All the fees are handled by them as they do all the legal work and chase up the other party. Outstanding service, can't recommend them enough. Show reply
Daljeet Singh
Daljeet Singh
 

Amazing service

I got to know about Right2drive services on the local FM. I had collision when I was using my commercial business vehicle. I called them and told everything about the incident. It was a long weekend but they managed to provide a vehicle within 4 hours. The process with the insurance took about 2 and half months as it was too slow but I didn't have any problem only because of Right2drive services. I specially like to thank Alicia as she was too cooperative and patient with that long process. You are star Alicia and Thank you once again. I really recommend Right2drive when you are not fault they manage everything just give them a call and they will handle everything. Show reply
Maureen
MaureenSydney, NSW
 

Communication

Alicia Woolford was extremely efficient with our communication via email. Her speed of reply to my email was excellent which provided me with relevant information regarding my case. Show details ·  1
Brendan Hatton
Brendan HattonSydney Surrounds, NSW
 

Right2drive review. Excellent service

The service was excellent. All questions were answered and I was well looked after.
The vehicle is excellent and everything was done smoothly Show details ·  1
Marto Isworo
Marto IsworoPerth, WA2 posts
 

Excellent Service

In overall, it is an excellent service allowing me to continue my daily work routine while my car is being repaired Show reply
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Jolene M.
Jolene M.2 posts
 

Wonderful car

Was later than expected dropping off car, so I got Uber'd back to my work and Right to Drive car was dropped off there. Show 2 replies
Transparency
Customer Service
Rohan F
Rohan FGreater Melbourne (Outer), VIC2 posts
 

Fantastic Service

Right 2 Drive have handled my vehicle need’s immediately after an accident with the most professional approach. Couldn’t fault their service. Highly recommend! Show reply
Aaron M.
Aaron M.Metropolitan Adelaide, SA
 

Amazing company and service

Was great dealing with this company and service was A+. Had the vehicle for 8 months and didn't cost me anything, they deal with everything for me and kept regular contact with me. Show reply
Narelle Sydney NSW
Narelle Sydney NSW2 posts
 

Great service!

I had the use of a couple of vehicles, both relatively new and very clean. Vehicle was delivered to me, with an easy return. Phone contact was good, especially with Nathan. Much appreciated! Show reply
Audrey
Audrey
 

Best service out there

Straight to the point, explained everything clearly and answered all questions promptly
and thoroughly Show details ·  1
Shakir
ShakirSydney, NSW
 

Amazing company!!

Thank you very much! Your service is second to none. I wish you all the best and thanks again. Show details ·  1
Waterproofingco
WaterproofingcoSydney Surrounds, NSW
 

Great Company

I found out about this company from our broker which i never new existed. i did notice when speaking with multiple staff what you end up saying to one staff member, the correspondence doesn't seem to get passed on and you end up having to repeat yourself over and over again but once the car does get delivered the process is very smooth. Show reply
emmi zre
emmi zreSydney, NSW6 posts
  Verified

Excellent and quick service!

Had a car accident today at 4.30, not my fault, within three hours they had delivered a vehicle to my house. This has helped me out heaps as I don’t have to think about the stress about organise a car. Excellent! Show reply
samantha_jt
samantha_jt
 

Fantastic Frances Leilua’s amazing customer service!

In dealing with a stressful insurance claim with NRMA where I was the not at fault driver, all contact and correspondence with Frances has been beyond helpful, reassuring, and has consistently put me at ease.
What a relief to experience someone in these types of matters who is lovely, personable, and has the capacity for both professionalism and compassionate understanding.
Frances has ‘customer CARE’ down to a T!
I can only imagine how invaluable Frances must be to this company. Show reply
David
David
 

Business as usual

From beginning to end this was seamless, Alicia arranged delivery & pick up of the loan vehicle so I could keep my business running as normal. Show details ·  1
Customer Service
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Nicki
NickiGreater Melbourne (Outer), VIC4 posts
 

Supportive and Great Customer Service

This was the second occasion that we have used Right To Drive. On both occasions the customer service team were a pleasure to deal with. The hire process was easy, the car was delivered to our preferred lication, the car provided was immaculately cleaned and suited our needs. Well done to the Right to Drive Team. Show details ·  1
Victor U.
Victor U.Greater Melbourne (Inner), VIC
 

Great service- really helped me out :D

Replacement car promptly delivered, in great condition and worked perfectly. No out of pocket expenses :D Show details ·  1
Jaydee
JaydeeCentral Queensland, QLD
 

Amazing people to deal with

From start to finish, these people are amazing to deal with
They went out of their way when they didnt have to Show details ·  1
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Bronte
BronteMetropolitan Adelaide, SA
 

Good customer service

They were prompt, explained loan car driving details
Vehicle was what I wanted
The vehicle was used for some work and commuting Show reply
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