2Right2Drive

Right2Drive

 Verifiedright2drive.com.au
2Right2Drive
4.8

1,987 reviews

PositivevsNegative
95% · 1,879101 · 5%

Reviews

1,987 reviews
Aaron M.
Aaron M.Metropolitan Adelaide, SA
 

Amazing company and service

Was great dealing with this company and service was A+. Had the vehicle for 8 months and didn't cost me anything, they deal with everything for me and kept regular contact with me. Show reply
Narelle Sydney NSW
Narelle Sydney NSW2 posts
 

Great service!

I had the use of a couple of vehicles, both relatively new and very clean. Vehicle was delivered to me, with an easy return. Phone contact was good, especially with Nathan. Much appreciated! Show reply
Audrey
Audrey
 

Best service out there

Straight to the point, explained everything clearly and answered all questions promptly
and thoroughly Show reply
Shakir
ShakirSydney, NSW
 

Amazing company!!

Thank you very much! Your service is second to none. I wish you all the best and thanks again. Show reply
Waterproofingco
WaterproofingcoSydney Surrounds, NSW
 

Great Company

I found out about this company from our broker which i never new existed. i did notice when speaking with multiple staff what you end up saying to one staff member, the correspondence doesn't seem to get passed on and you end up having to repeat yourself over and over again but once the car does get delivered the process is very smooth. Show reply
emmi zre
emmi zreSydney, NSW6 posts
  Verified

Excellent and quick service!

Had a car accident today at 4.30, not my fault, within three hours they had delivered a vehicle to my house. This has helped me out heaps as I don’t have to think about the stress about organise a car. Excellent! Show reply
David
David
 

Business as usual

From beginning to end this was seamless, Alicia arranged delivery & pick up of the loan vehicle so I could keep my business running as normal. Show reply
Nicki
NickiGreater Melbourne (Outer), VIC4 posts
 

Supportive and Great Customer Service

This was the second occasion that we have used Right To Drive. On both occasions the customer service team were a pleasure to deal with. The hire process was easy, the car was delivered to our preferred lication, the car provided was immaculately cleaned and suited our needs. Well done to the Right to Drive Team. Show reply
Victor U.
Victor U.Greater Melbourne (Inner), VIC
 

Great service- really helped me out :D

Replacement car promptly delivered, in great condition and worked perfectly. No out of pocket expenses :D Show reply
Jaydee
JaydeeCentral Queensland, QLD
 

Amazing people to deal with

From start to finish, these people are amazing to deal with
They went out of their way when they didnt have to Show reply
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Bronte
BronteMetropolitan Adelaide, SA
 

Good customer service

They were prompt, explained loan car driving details
Vehicle was what I wanted
The vehicle was used for some work and commuting Show reply
Alex T.
Alex T.Sydney, NSW
 

Customer Service

I lodged an application to have a loan car while my car is being repaired. I was called back within a couple of hours by Caleb. He was super efficient and had the whole thing organised in no time, making sure I would have the car delivered at a time that was convenient for me. He explained everything to me that I needed to know & answered the couple of questions I had. Very efficient and helpful! Show reply
Cat
CatMetropolitan Adelaide, SA
 

Right2Drive.. don’t hesitate to say yes please!

Had no idea that this brilliant service existed! Professional team and great communication. Such a breeze to organize. If ever I needed to use R2drive in the future, count me in. Show reply
MMich
MMichGreater Melbourne (Outer), VIC2 posts
 

Amazing service

They delivered the car to my work to make life easy for me. Absolutely amazing Show reply
Pam B
Pam B
 

Excellent customer service

I found the convenience of this service took out the stress and worry as I needed to continue working and the customer service and follow up had been amazing! It was seamless and I absolutely will recommend the service to anyone being in the unfortunate situation of needing assistance if they are without their vehicle due to an accident. Show reply
Kuinialisa A.
Kuinialisa A.
 

It’s not always about the car!

The team are amazing, they really look after you when your stress. They’re all so beautiful and can’t thank them enough ^_^ <3 Show reply
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Scott
ScottPerth, WA
 

Excellent customer service from Caleb

Filled out the form online and within a few hours I got a phone call from Caleb, within a 10 min phone call everything was sorted. Caleb made everything thing super easy and stress free. Show reply
Allen
Allen2 posts
 

Happy

I am extrely happy with the service that I am receiving from Right2drive, and am quite happy to recommend them to other customers. Show reply
Kay Heta
Kay Heta2 posts
 

Outstanding

I had a lovely service rep by the name of kerri, she was polite, punctual and had no hesitation to assist me in a stressful matter, one phone call today and a car is being delivered this afternoon and repairs will be organised.
I deffinantly recommend her and this company. Show reply
Vancho B.
Vancho B.Illawarra, NSW
 

So easy to apply and the staff are so helpful, had a car organised in a few hours

Ive been waiting for my car to go to the panel beaters for months, and when I got a call to drop it off, I realised I would be without a car for possibly a week or more.
I had heard about right2drive, so i googled it, lodged an application (5 minutes),
And within an hour, I got a call from Caleb, who followed up and arranged a hire car to be delivered to me at the panel beater. Fantastic service.
Thanks Caleb. Show reply
Ben
BenPerth, WA
 

Great company!

I've used right2drive twice and both times this company has been great to deal with, easy straight forward process, super helpful people.
Caleb was super fast to respond to my online application this morning, helpful and straight to the point. By 2pm I had a replacement vehicle dropped to my house by a super friendly lady. Literally couldn't ask for better service!
Recommend this service to anyone in need for an accident replacement vehicle. Show reply
Michael
MichaelSydney, NSW
 

Very helpful and straightforward

This is the first major accident I had. I didn't know about Right2Drive until someone mentioned it to me. As am new to this, the team at Right2Drive has guided me throughout the process. They did their best in ensuring I'm okay and that my situation is okay.
Communication is excellent and follow ups are nearly instantaneous.
I highly recommend their services! Show reply
lily
lilySydney Surrounds, NSW
 

thank you Right 2 Drive

The past 5 months Right 2 Drive (Katerina) have helped me so much with letting me use their hire car. It’s been a long battle with a particular insurance company and Right 2 Drive we’re patient and helped me heaps with allowing me to get to work and keep doing everyday things while waiting for the settlement of my past vehicle. Thank you Katerina and Right 2 Drive for all that you have helped me with and allowing me to have your hire car for this long. So much appreciated Show reply
Gang
GangMetropolitan Adelaide, SA
 

Very helpful efficient services

I had a non-fault accident on 2 September 23. My son suggested that I can contact Right2Drive since to hire free loan car is not included in my insurance policy even if it was not my fault.
I submitted on line application with Right2Drive on 3 Spetember night. Then my case manager Maria (Ref: wrd00159f4-Agent) contacted me. She was so efficient and helpful. With her great help, I was offerered a free-loan car today 4 September until my car fixed. Ella from Salisbury SA also delivered the free loan-car to my home on time. I don't need to worry about the car hiring. I feel so good after the horrible accident. I appreciate Maria and Ella's kind help. It is an excellent service. Show reply
Lynda C.
Lynda C.3 posts
 

I didn't have to do a thing

The car was delivered to home and picked up from home on time, with clear instructions. My car took 3 months to fix so it was a life saver for me. Very happy with the service. Show reply
Drewie
DrewieMetropolitan Adelaide, SA2 posts
 

Won’t recommend

Like the idea but customer service was very poor. Wanted to use the company because it would be easier but I ended up doing the following up. Ended up going through my insurance who got me a car in between waiting for a call back which I followed up on.
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Rod
Rod
 

Not happy Jan

Kadija was very polite on phone, and very helpful, I am very disappointed with the other party. I will return car on Thursday Show reply
Dan
Dan
 

Caleb

Fantastic service provided by Caleb. Fast and efficient, got me back on the road in no time. 10/10. Show reply
Mitch S.
Mitch S.
 

A great service to combat the absurd collapse of customer service at major insurers

We had a not-at-fault claim being processed through SGIC. They told us that a hire car had been organised but four days out from the booking they said this was not the case and refused to take steps to fix the situation. Right2drive stepped in and saved us. Show reply
Jeff K.
Jeff K.Sydney, NSW
 

Great customer service

The mark of a great customer service company isn't about how profitable or how the CEO is great mates with senior political leaders, no its about the customer interacting staff who do their utmost best to look after their customers. From the initial application, delivery of their replacement vehicle, every single person I've spoken to or met (Thanks Francis for all your efforts) have made the whole experience a positive one. I have no hesitation in recommending Right2Drive to anyone who is looking to find a replacement vehicle when you are the Not at Fault driver. Show reply
Zoe
ZoeGreater Melbourne (Inner), VIC
 

Caleb

Caleb was very helpful and efficient in processing my application with Right2drive. Made the process easy and smooth running. Show reply
Dave
Dave
 

Massive Help

Very helpful and I’m very great full that right 2 drive kept me on the road whilst my car was getting repaired Show reply
Caitlin
CaitlinPerth, WA
 

Old fashioned service

I had some (not at fault) damage repaired by Fairway Panel and Paint (they did an amazing job) and they hooked my up to Right2Drive while the job was being done. When I dropped off my car, the hire car was waiting to be picked up with a quick handover process. Everyone I dealt with were friendly and very helpful and made me feel at ease. Highly recommend! Show reply
Stephanie B.
Stephanie B.2 posts
 

Car delivered on a Sunday!

I was in an accident where I was not at fault. Right 2drive got me a car that same day, a Sunday! It meant I was able to go to work on Monday. I was very impressed with their service and efficiency Show reply
Nick
Nick
 

Most helpful experience

Customer service is spot on. Kerri sorted out my situation and made a bad thing good. Thanks Show reply
Peta
Peta
 

Caleb is a superstar!!!!

After 3 weeks of stress and horror of my car accident a friend tells me of Right 2 Drive, I take a few mins if that to do the application (at 10pm) and first thing the next morning Caleb is calling and sorting everything!!! He is polite, understanding and to say the most helpful person is an understatement. A few details later and a car is organised to my workplace. Highly recommend Right 2 Drive and if you get Caleb your one lucky duck. Caleb, I appreciate you more than words can describe, my nightmare now has a positive outcome thanks to you. Show reply
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Mohammed Hanif
Mohammed Hanif
 

great customer service

amazing service and very understanding staff! Andrew went beyond and above to help me with channel my need in the time of crisis moments of the accident . Highly appreciated mate Show reply
Tahlia
TahliaSydney Surrounds, NSW
 

Caleb

Caleb was excellent and patient with me especially with allowing me time to gather my information. He was calm and talked me through everything with such professionalism. 100% recommend Show reply
Betta B.
Betta B.Greater Melbourne (Outer), VIC26 posts
 

No cover if the OFFENDER has no insurance

The ad says "if the accident is not your fault, you have a legal right to a car similar to the one you were driving."
But when I make a claim after getting rear ended while stopped in traffic, they say they can't help me because the offender isn't insured.
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Melanie
MelanieSouth East Queensland, QLD
 

Great service

Kerri was friendly, helpful, fast & efficient, as were the rest of the team. Thank you so much. Show reply
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