Impressive customer service
Easy booking process
No branch in Canberra
Reviewer Photos & Videos
Outstanding Service! Highly recommended.
I was referred to Right to Drive by my repairer and I was very impressed with the service. From start to finish the whole process was professionally handled and entirely effortless on my part. The meeting and handover was perfect and the vehicle was new and clean. Staff were very friendly and happy to answer any and all questions that I had. Although I hope to never find myself in a situation where I would have to get a replacement vehicle again, if I do you can bet that Right2Drive will be my first choice. I will be referring them to friends and family for sure!
Refreshing to know (and experience) there are ethical companies out there exclusively set up to assist consumers.
Can not fault the service received as it was perfectly catered with my specific needs in mind. Out of a bad situation it turned out to be for me the best experiences of 2020, by far. Thank you right2drive. Be assured I’ll sing your praises for years to come.
Absolutely outstanding, can’t recommend them highly enough!!!
A HUGE thank you to the team from “Right2Drive”. I submitted my request on the night my accident occurred, the following morning I received a phone call to orchestrate the delivery of my hire car. Everyone I liaised with was courteous, understanding, and extremely helpful and accommodating. Thank you for making such an overwhelming experience completely hassle-free, and took one major concern off my mind. I cannot recommend this company highly enough. My family, friends, co-workers, and even customer’s have all been told about how phenomenal your company is. Thank you so so so much from a VERY satisfied customer.
Literally saved my A**!
After I got rear ended and my only car got written off, my insurance company wouldn’t provide me with a rental car.
I searched my options and came across a few different not at fault car rental companies.
Right to drive not just was the first company who actually got back to me but they got back to me Straight away and also delivered a car to my door that same day.
Of the 3 other companies I contacted one got back to me days later and the other two never replied to my inquiry.
When Right to drive got in contact with me the process was really ea...
From start to finish of the hire time all staff were exceptional in service, communication and professionalism.
Thank goodness for Right to Drive. A sad time when my car was written off on my way home. The distress of receiving next to nothing as a payout was terrible, but RTD made the loan car part stress free
The whole process was quick and easy. It takes some of the pain away from going through a motor accident process.
Being the recipient of someone else's transgression, applying on line and the personal service is a nice relief at a frustrating time. With the vehicle delivered to the repair shop takes a huge lift off your shoulders.
Great stuff thank you.
Great service exceeds all expectations above and beyond.
The perfect solution for no fault drivers. I received a replacement car better than my own car delivered to my door. Hassle free, very pleasing and easy to deal with. Website is very easy to use. recommend enough. 11 out of 10 customer service
I have used right to drive several times now. I can not speak highly enough of them. I have spent many years in customer service roles. The crew at right2drive are rare, rare to see this level of service now.
If only more businesses could be like them, what a world we would live in.
RIGHT2DRIVE made it easy, straightforward and seamless to get my car repaired. The loan vehicle was brought to my home and collected from the smash repairer. The team are friendly, professional and accommodating and the vehicles are modern and very clean.
With a young baby, it was fantastic to not have to deal with the logistics of organizing my car repair or be left without car.
Professional, speedy service, they were there when I needed them.
They were excellent in response time and service. The only downside was I could not keep the car. :) As a not I am not receiving any incentive making this review. I am doing this because I was in a situation through no fault of my own and left with no vehicle. They were there and they helped me. I recommend contacting them if you need help as well.
Arrived on time just when I needed them
I desperately needed a hire car to visit my partner in hospital but I had no way of getting to the hire car companies like Budget etc who are located at the local airport. Right to drive Newcastle came directly to my home on time so I could make visiting hours at the hospital on time.
Brilliant customer service!
Exemplary service from Right2Drive - my beautiful Jag was involved in a no-fault tail end collision and the team at Miami Smash Repairs sorted me with a new BMW 320i from Right2Drive, whilst the repairs were being done to my car. Service was excellent across the board. Highly recommend Right to Drive and Miami Smash Repairs!
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to firstname.lastname@example.org so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to email@example.com
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to firstname.lastname@example.org I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
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