2Right2Drive

Right2Drive

 Verifiedright2drive.com.au
2Right2Drive
4.8

1,999 reviews

PositivevsNegative
94% · 1,889103 · 5%

Reviews

1,999 reviews
1,999 reviews
Geraldine T.
Geraldine T.Greater Melbourne (Outer), VIC2 posts
 

Right2drive customer rep. has solved all my dramas!

Ellen from right2drive team is a heaven sent! She helped me take care of everything and made it really easy and hassle free for me. Ellen was very professional at what she does and very accomodating! I just cant thank you enough, please dont get tired of helping those people that are in need of your help… Show reply
Sophie
Sophie
 

Amazing service

Amazing and wonderful service! Ellen was kind, sympathetic and helpful. She answered all my questions and was supportive through the process of booking a hire car. Show reply
Damian
Damian3 posts
 
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Robert
RobertSydney, NSW
 

Service was supurb!

The consultant, Ellen was amazing! Emapthetic, professional and efficient. I wish more companies and people behaved in this way. Show reply
Oleg Z.
Oleg Z.Metropolitan Adelaide, SA
 

Such a massive help at a time when I needed it most!!!

A simple and straight forward process. Got a call from a very efficient and helpful team member named Michelle within the hour of making a claim online. I had zero expectations of a positive outcome for my situation, as I was unaware that this was even possible. However, a short time after making the claim, Michelle had organised a loan car for me, and after seeing photos of damage to my vehicle and noticing that it was not safe or practical to keep driving it, was able to get the loan car to me (straight to my door) prior to the repair date. I am extremely grateful to say the least. Thank you very much Show reply
Neha Singh
Neha SinghSydney, NSW
 

Quick response and excellent services!

Monica and the team at Right2Direct are super amazing, thank you for your support to help me out with replacement car so quick, 10/10 in everything for the amazing team. Where it wasn't my fault and I genuinely got clear conversation over the phone for the whole process done so quick.

Thanks and Regards,

Neha Singh Show reply

Jayah
Jayah
 

Amazing!

Customer service over the phone was great! Easy process! Submitted my application last night and got a car the next day delivered to me. Show reply
Lisa Johnson
Lisa JohnsonPerth, WA
 

Loan car

Would like to say a big thank you for the wonderful service that I received while getting my car repaired and having a loan car it is very much appreciated so a big thank you Show reply
Rachael F.
Rachael F.Sydney Surrounds, NSW
 

Helpful!

The customer representatives of Right2Drive have been very helpful and understanding and have made this time really easy for me. Very glad for this service. Show reply
Mee
Mee2 posts
 

Service with Pride

This was the easiest replacement car process ever. They we're so friendly, amicable, and easy to conctact, even after hours, they replied. The drop off and pick up was easy and efficient. I was running a l ittle late at drop off, and they were not phased one bit. The drop off attendant was so understanding, and created no stress. I was blown away by the replacement car, a new vehicle, clean we presented, and definetly matched my car for use. I wish I could hire a car just for general use form them. Show reply
Paul P.
Paul P.South East Queensland, QLD7 posts
 

I felt like everyone at Right2Drive was on my side and here to help us

We were rear-ended, and Mazda became unroadworthy. and within a few days, we were delivered an almost new Ford SUV. The people manning the phones and sending emails were friendly as was the man who delivered the car. Old style service we used to think was normal, now only provided by a few companies. One of which is right2Drive. Show reply
Fiona
FionaSydney, NSW2 posts
 

4.8 stars

Don't always communicate well with the people who fixed by car, but other then that I highly recommend them. Beautiful, well maintained cars, lovely staff, very professional and understanding especially in what can be a highly stressful time (after a car accident) Show reply
Geoff
GeoffMetropolitan Adelaide, SA
 

Great cars for not at fault drivers

Had the privilege of driving a beautiful Mercedes for 3 days. The staff were friendly right from the first call to delivery of the vehicle. Would definitely use again if the need arises. Show reply
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Robert Gatani
Robert Gatani
 

BEST CAR RENTAL EVER!!!

Service was like no other, delivering vehicle to my home, helped in every way they could to loan me a vehicle when mine was being repaired. They took care of everything. Highly recommend them to anyone needing a loan car. Show reply
Candy
CandySydney, NSW
 
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Hugh
HughMetropolitan Adelaide, SA
 
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Ram S.
Ram S.2 posts
 

Good people/service

They are good a caring people.
I guess the problem might be that they seem to have to loan you a car matched to your own, and that doesn’t always work.
But they do their best, and a good job of it. Show 2 replies
R. Zammit
R. ZammitSydney, NSW2 posts
 

It was made so easy

From start to finish my experience with Right2Drive was made so easy. They were very professional and accommodating. Thank you Right2Drive. Show reply
Sunil S.
Sunil S.Greater Melbourne (Metropolitan), VIC
 

Not advocating for drivers, just snatching the steak out of the situation

I went back to Right2Drive for the second time as the first experience was great. But it turns out, they can only help you if the person at fault is insured. This time the guy at fault did not have insurance at all. As soon as this information was disclosed the operator from Right2Drive did not want to talk further. She was in a rush to end the call. Which was completely different from how reassuring their advertisements sound.
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Riggs
RiggsSouth East Queensland, QLD
 

Thank you for the clarity and support

These guys are the best, When I was stressed and didn't know where to turn, This company had my back. (Five stars) all day. Show reply
Pauline watts
Pauline wattsSouth East Queensland, QLD
 

This is good

The staff at achefeild where so good and helpful to me they gave me a beautiful little suv to drive they are so good to talk to Show reply
Sandra
SandraIllawarra, NSW
 

Excellent service

Received a spotless car that was delivered to my home. They are going to pick the car up at the smash repairs when my car is ready. Hassle free service that I would highly recommend. Thank you. Show reply
Michael
Michael6 posts
 

Deceptive & Misleading. They use debt collectors on your behalf without your knowledge

Right2Drive is highly deceptive & misleading. They give you the impression they're dealing with insurance companies but instead they engage a third party debt collector- Redwood Services- to act on your behalf- without you knowing- to harass, bully & intimate the other party to pick up the bill fro your rental. It's highly unethical and highly questionable. If you have any ethics- avoid this dodgy company.
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Shannon
ShannonSydney, NSW2 posts
 

Terrible

We put an application in 2 weeks in advance, no confirmation of getting a car, even when I called several times to get an update and replied to their email with the info, the customer service person could not tell me if we were getting a car or not, what a waste of time this company has been, ended up using another family member's car luckily. DO NOT RELY ON THEM!
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Rrrgh
Rrrgh
 

Still Waiting and walking on foot!

Filled in application, waited till next day, couldn’t get through on their phones, left messages, but no one ever returned my call or responded to my application?
Kell B
Kell BSydney, NSW3 posts
 

Great friendly service

Friendly people. Easy to deal with.
Efficient service.
Available on phone.
Fantastic people Show reply
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Eve
Eve6 posts
 

Company so well organised

Found the company very organised and car was a real treat too drive Show 2 replies
pbeveridge3
pbeveridge3
 

Outstanding

Fantastic service, took the stress & hassle out of a stressful situation.
Highly recommended. Show reply
tassieangel72
tassieangel7212 posts
 
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Sadie M
Sadie M
 

Alicia Woolford from Right2Drive

Right2Drive was fast, easy and honest. I was dealing with real people who genuinely wanted to help. Alicia from Right2Drive was constantly checking in and toward the end of my rental period, listened to my complaints regarding the insurance company & offered me advice. Feelings of anxiousness went away after our chat and I felt how genuine she was in her concern and care for me. Will definitely recommend Right2Drive. Show reply
Not happy Customer
Not happy CustomerSydney, NSW2 posts
 

Amazing service and very professional

I had an accident it wasn’t my fault, the fault person had issues with his insurance, so I couldn’t get a car, I called Right 2 Drive and they did their best and organised a clean latest model car, Thank you so much Show reply
Nat
NatPerth, WA
 

Pathetic Company - Made to feel like a criminal

Very rude when trying to hire a car, the accident wasn't my fault. Bad enough that I am without my car and at the same time, saying that we don't believe your side of the story, even spoke to my witness. Terrible service from a male, unsure of his name, but he needs customer service skills and how to show empathy.
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Aries
AriesGreater Melbourne (Outer), VIC6 posts
 

This service is the best, so glad I used it!

Excellent customer service all the way through, the car was clean and had a tank full of petrol, I couldn’t have asked for more. Absolute life saver if you don’t have the hire car option with your insurance policy, really took the stress off me after my accident Show reply
Steve
SteveSydney, NSW2 posts
 

Great Service

Very quick responses. Got a similar car delivered to my door the next day.
Staff is friendly and helpful with paperwork. Great service and thank you. Show reply
Danni
DanniPerth, WA
 
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Rebecca
RebeccaVictoria
 

An excellent service

The loan car was clean and in excellent condition
I loved the convenience of the car being delivered to me
The staff were professional, friendly, and helpful Show reply
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Zhiyong L.
Zhiyong L.Sydney, NSW
 

Very prompt and kind service!

I got Right2Drive on the internet after a not-at-Fault car accident happened to me. Right-2-Drive provided fantastic services. They deliver the car very promptly and are not fussy at all. Highly recommended if you are not at fault and you do need a car for your work. It was such a great relief. Please be minded it will be much easier if you have the other party’s insurance policy ready. Show reply
Scott K
Scott K
 

A Big Help

Good product with a Good Representative. The process takes a bit long to go through when the vehicle arrives but apart from that worked out well for me Show reply
Paul
PaulSouth East Queensland, QLD
 

Great solution

Very happy to utilise this service.
My car was towed and not assessed by insurance people for days so was very happy to have a replacement delivered to my door Show reply
Omar J.
Omar J.
 

TERRIBLE SERVICE

Called up for a demurrage vehicle as I was involved in a not at fault accident someone answered from the Phillipines took my details only to tell me what I already knew said I’m eligible for a vehicle and someone will call you ASAP it’s now been 4 days no phone call mind you iv called back twice in this time to be told the same thing ended up getting one from the at fault driver’s insurance. Definitely won’t recommend.
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