Impressive customer service
Easy booking process
No branch in Canberra
They know nothing about cars
When booking I stressed numerous times it had to be the same height and type as a prado as this is what I drive and need the height and seat type for my back. They brought a Sorrento. I told them it wasnt good enough so they just dropped off a Cherokee. Which is still not a prado equivalent but these people don't know anything about cars. Its also filthy and has clearly had at least one child vomit in it based off the stench. It has dog hair in the back and doesn't seem to have been cleaned in the last year. For a car based enterprise to have no idea of cars is laughable. I will never use these again and cannot wait to be rid of their heap of crap.
Ignored requests for proof of charges
The initial interaction was very rushed, a man just whipped a tablet out of his backpack and told me he just needed a signature. No explanation of any additional charges.
Used the car for a couple of months and it was picked up by the company without issue. Weeks later I find a $250 charge on my card from Right2Drive, with no contact or explanation from the company. I asked about the charged and was told the vehicle had to be professionally cleaned and there were fuel charges. I asked for an invoice for the charges, and got a receipt back from...
I completed their online form yesterday and have heard nothing. I have left a message for them to call be back, nothing. Having waited in a queue on their call, I then get voicemail and told I'll get a call back. Nothing.
Worst company to deal with
I had my car damaged and being not at fault person I tried this right 2 drive nz thing for the first time. Got tha courtesy car as the panel beater told me the repair would take min of 4-5 working days. The panel beater was just down the road from my work. The car went down for repairs on 7th july 2020 and i only got my car back on the 14th july and that too i called him to find out that repair was done. Now the mechanic told the insurance that the repair was done on 10th july but did not mention that he returned my car on 14th (no idea why?)....Then in December right 2 drive is constantly asking me why i have returned there car late and they want to recover there costs. Dude! Common sense i will only return when i will get my car back and plus I'm paying for the fuel from my pocket so, trust me there wasn't any greed. Also r2d staff came on 14th to collect the car from mechanic itself so, they could check with there staff, easy. Since then till date 2021 right 2 drive is asking me same question and they pick any old random email and asks me the same question again and again. I already called the panel beater and he said he get heaps on appointments daily so he really don't remember the dates. He said the company can call him directly but no right 2 drive likes torturing customers . Who ever is at the management at recovery please get this thing sorted out ASAP
Contacted them before New Years gave all the data ile of at fault driver. I called a week before my car was to be repaired and get told that it had been rejected. They didn’t call to advise me I had to call them. They lied to me saying the at fault driver’s phone had been disconnected. I call his number and he answered straight away. Left me with no vehicle and no intention of calling me to let me know.
Took my money without my consent
Returned the car and the car had just run out of fuel but still had enough left to drive. Got contacted later saying that I need to pay for the fuel but totally was not aware that the car had to be returned with a full tank. If I knew I would have fueled up but no. Then later I saw that they took out more than $100 from my account without letting me know prior or sending me a proof of receipt. Even before I had the rental car I’ve never spent more than $100 on fuel even on a premium. They said that returning the car in the same condition means ...returning it with a full tank. Which I’ve never experienced before with other services, the company should have enough money to pay for fuel?! The lady who tried to deal with it was nice but got nothing out from it. Anyways absolutely disappointed with the service. More upset that I saw on my phone more than $100 coming out from them without letting me know.
breach of privacy
Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.
They said “Branches across Australia” that’s not true - No branch for Canberra. Waste of my time to fill a long form.
Waste of my time to fill out the form
Received a call that saying no branch in Canberra where it advertised “...branches across Australia...” and “car will be delivered to you”
Disorganised and more hassle than its worth
Got spam called by Right 2 Drive as soon as I submitted my claim as they are affiliated with my chosen repairer. I thought I might as well get a hire car if there was no charge. Note they were calling from a mobile & I organised the hire car 2 weeks from the accident to allow for dispute.
Didn't get a choice of vehicle and although the car was clean it had mechanical issues within the 3 day period. I was late to work because it wasn't starting and needed to be jump started. Lights were on auto function so couldn't have been left on. The car co...ntinued to sputter when being turned on the rest of the time I had it. After I picked up the car and they continued to call me asking questions about my accident, requested photos of my damaged car & the accident and said they had been talking with the 3rd party & made it seem like they were doing their own investigation. These calls occurred 3 times and got quite irritating as I had no idea if it was them calling or someone else I was expecting to call. After 3 days got a call from Right 2 Drive telling me that they're coming to take the car back because the 3rd party doesn't want to pay the invoice. There was nothing I could do despite my insurance company telling me they have had no interaction with Right 2 Drive and that they had already determined me to not be at fault immediately after my claim (received in writing). If you run a company that can give a car and take it back don't bother running it. Absolutely a waste of my time.
all paths lead to a dead end
Endless hold listening to the same short psycho right to drive message , so decided to ring a local branch. I got redirected to the national queue and lost my original place where I had already spent 20 minutes on hold. So I decided to ring a 3rd branch and despite again I was herded like cattle into the national, overloaded network. I suggest answering the phones or putting pleasant music to listen to whilst on hold.
Terrible customer service
Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.
Pushy and rude
My details were given to Right2Drive by the smash repairer. I found them to be quite pushy, trying to convince me to arrange a car with them before my insurance had even confirmed the car was a write-off. They then sent multiple follow-up texts.
I spoke with them twice, but the details were different the 2nd time. In trying to clarify what was required the guy on the phone was quite rude, particularly given they contacted me first. Then he hung up on me.
I'd recommend google-ing 'not at fault car hire' before committing to anything with Right2Drive.
very unhappy with the service
very unhappy with the service still waiting one week later and 5 calls for a car to be organised
was recommended and feel let down so inconvenient. Do your research before
Constant harassment from this company. Appalling communications.
Keep sending me threats for a year now. Demanding payment for a no fault incident. Lose records of communications. Each letter has a different reply email. Disgusting intimidation and harassment.
What a joke
These people hired a car to a person who’s claim had been rejected by there insurance company now trying to claim there money back from the so called offender of $756 for 3 day car hire frig I could hire a Ferrari for that price wake up and get the fict right before you start sending final demands of payment
Terrible place to use
Rang them up to get a car and had every information that I needed, name, address, phone, insurance company, etc etc but because I didn't have his rego number they refused to help me. Said his car might be unregistered but the claim had been approved by his insurance company, and I'm sure his insurance company is not going to help if it was unregistered, had the claim number and still refused to help me. Wouldn't recommend unless you've got half an hour to answer every question and then get told no.
NO Service In Canberra or local region
The best they could do was arrange a hire car miles away. It worked out cheaper for us to simply claim the cost of a hire car back from the other party directly with their insurer (NRMA in this case). This company would be OK if they actually could live up to their promises. The worst thing was that they got all our details and the third party information before telling us that. Very stupid and unnecessary process. I don't think you need them anyway. Most insurers will pay for a taxi or hire car if you ask them. Just try that first.
I had a call today from the number 0438 484 501
In regards to a replacement car for a vehicle accident that I was not at fault for.
The rep asked for 10 minutes of my time to which I walked out of my office to do, she then told me in an aggressive matter that you are a 3rd party company so I must comply and give exact details of a accident that happened over 2 weeks ago.
After answering these questions and getting to the section of the other drive.
I was told that I have to provide either a claim number or confirm this person has made a c...
1k+ Fake reviews?
Most of these reviews appear to be fake. To see some real reviews set it oldest first, before they flooded it with fakes. This business is taking advantage of distressed people involved in car accidents, charging X5 times the correct price for car hire and increasing everybody's insurance premiums.
Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to email@example.com so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to firstname.lastname@example.org
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to email@example.com I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
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