Impressive customer service
Easy booking process
No branch in Canberra
Took my money without my consent
Returned the car and the car had just run out of fuel but still had enough left to drive. Got contacted later saying that I need to pay for the fuel but totally was not aware that the car had to be returned with a full tank. If I knew I would have fueled up but no. Then later I saw that they took out more than $100 from my account without letting me know prior or sending me a proof of receipt. Even before I had the rental car I’ve never spent more than $100 on fuel even on a premium. They said that returning the car in the same condition means ...returning it with a full tank. Which I’ve never experienced before with other services, the company should have enough money to pay for fuel?! The lady who tried to deal with it was nice but got nothing out from it. Anyways absolutely disappointed with the service. More upset that I saw on my phone more than $100 coming out from them without letting me know.
breach of privacy
Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.
They said “Branches across Australia” that’s not true - No branch for Canberra. Waste of my time to fill a long form.
Waste of my time to fill out the form
Received a call that saying no branch in Canberra where it advertised “...branches across Australia...” and “car will be delivered to you”
Disorganised and more hassle than its worth
Got spam called by Right 2 Drive as soon as I submitted my claim as they are affiliated with my chosen repairer. I thought I might as well get a hire car if there was no charge. Note they were calling from a mobile & I organised the hire car 2 weeks from the accident to allow for dispute.
Didn't get a choice of vehicle and although the car was clean it had mechanical issues within the 3 day period. I was late to work because it wasn't starting and needed to be jump started. Lights were on auto function so couldn't have been left on. The car co...ntinued to sputter when being turned on the rest of the time I had it. After I picked up the car and they continued to call me asking questions about my accident, requested photos of my damaged car & the accident and said they had been talking with the 3rd party & made it seem like they were doing their own investigation. These calls occurred 3 times and got quite irritating as I had no idea if it was them calling or someone else I was expecting to call. After 3 days got a call from Right 2 Drive telling me that they're coming to take the car back because the 3rd party doesn't want to pay the invoice. There was nothing I could do despite my insurance company telling me they have had no interaction with Right 2 Drive and that they had already determined me to not be at fault immediately after my claim (received in writing). If you run a company that can give a car and take it back don't bother running it. Absolutely a waste of my time.
all paths lead to a dead end
Endless hold listening to the same short psycho right to drive message , so decided to ring a local branch. I got redirected to the national queue and lost my original place where I had already spent 20 minutes on hold. So I decided to ring a 3rd branch and despite again I was herded like cattle into the national, overloaded network. I suggest answering the phones or putting pleasant music to listen to whilst on hold.
Terrible customer service
Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.
Pushy and rude
My details were given to Right2Drive by the smash repairer. I found them to be quite pushy, trying to convince me to arrange a car with them before my insurance had even confirmed the car was a write-off. They then sent multiple follow-up texts.
I spoke with them twice, but the details were different the 2nd time. In trying to clarify what was required the guy on the phone was quite rude, particularly given they contacted me first. Then he hung up on me.
I'd recommend google-ing 'not at fault car hire' before committing to anything with Right2Drive.
Constant harassment from this company. Appalling communications.
Keep sending me threats for a year now. Demanding payment for a no fault incident. Lose records of communications. Each letter has a different reply email. Disgusting intimidation and harassment.
What a joke
These people hired a car to a person who’s claim had been rejected by there insurance company now trying to claim there money back from the so called offender of $756 for 3 day car hire frig I could hire a Ferrari for that price wake up and get the fict right before you start sending final demands of payment
Terrible place to use
Rang them up to get a car and had every information that I needed, name, address, phone, insurance company, etc etc but because I didn't have his rego number they refused to help me. Said his car might be unregistered but the claim had been approved by his insurance company, and I'm sure his insurance company is not going to help if it was unregistered, had the claim number and still refused to help me. Wouldn't recommend unless you've got half an hour to answer every question and then get told no.
NO Service In Canberra or local region
The best they could do was arrange a hire car miles away. It worked out cheaper for us to simply claim the cost of a hire car back from the other party directly with their insurer (NRMA in this case). This company would be OK if they actually could live up to their promises. The worst thing was that they got all our details and the third party information before telling us that. Very stupid and unnecessary process. I don't think you need them anyway. Most insurers will pay for a taxi or hire car if you ask them. Just try that first.
I had a call today from the number 0438 484 501
In regards to a replacement car for a vehicle accident that I was not at fault for.
The rep asked for 10 minutes of my time to which I walked out of my office to do, she then told me in an aggressive matter that you are a 3rd party company so I must comply and give exact details of a accident that happened over 2 weeks ago.
After answering these questions and getting to the section of the other drive.
I was told that I have to provide either a claim number or confirm this person has made a c...
1k+ Fake reviews?
Most of these reviews appear to be fake. To see some real reviews set it oldest first, before they flooded it with fakes. This business is taking advantage of distressed people involved in car accidents, charging X5 times the correct price for car hire and increasing everybody's insurance premiums.
Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.
Don't accept it
Due diligence by this company had not done beforehand and I was told my vehicle needed to be taken on Easter Friday. I'd had it for less than 48 hours. Despite it being peak season for hire car (on the Sunshine Coast), I did manage to finally find a rental car for a ridiculous price. Had I known Right2Drive was unable to do their due diligence and would hunt me down on a public holiday weekend, I could have booked a more appropriate and cheaper car two weeks prior. Absolutely appalling. Would never recommend. Another company cashing in via...smash repairers and insurance companies. The local representative (name removed) who was following her orders from head office in Sydney was compassionate, understanding, sympathetic and a delight to deal with. I hope she finds work elsewhere. I would never recommend Right2Drive to anyone, ever. Your company takes advantage of vulnerable people. I'm surprised you haven't been sued out of business. I look forward to reading my comments on your product review. Natasha.
If your drivers are anything like you run your business then totally disgusting! I was picking up my own personal car in a car park in Mascot and just witnessed the worst attitude and behavior in my life that your drivers (big stocky person, make) verbally abuse and intimidate a female in the car park. Your company should be ashamed of yourself. Everyone has a job to do but bullying and harassment of a female is not a part of anyone's job description, the male in question was accompanied by other members of his team who I also observed intimidating people in their vehicles. Some of them had a company logo which said your company name and another logo of a company called Tripz??
On the phone they appeared rude since the first approach (to be factual, the guy on the phone cut the conversation while you are speaking which is a total disrespect). They told me they will call me back but I got no news from them. They requested the not-at-fault party insurance claim number and are not interested if you don't have it. I recommend to stay away from such companies to avoid troubles. I found a lot of positive comments in this forum which is abnormal, probably themselves posting them.
I was involved in an accident where the at fault driver didn't have Insurance, was referred to Right2Drive by the amazing Smash repairer and was told by Right2Drive they could only provide a car for 3-5 days, because of the circumstances. I received a confirmation email to get the car the next day at 1pm, so I rescheduled my work appointments and then at 11am on the day of pick up I was called and informed that in fact I was not eligible because they couldn't recoup the costs because the other driver didn't have insurance.
Not happy Jan
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to email@example.com so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to firstname.lastname@example.org
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to email@example.com I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.