Right2Drive

Right2Drive force you to pay for the rental car if the insurer at fault decide not to pay for the rental car. Right2Drive is fraud. Under no circumstances trust them.

When someone rammed into my car, I knew it was going to be a third party claim. Got in touch with Right2Drive. They promised that they can send me a car right away and they will coordinate the repairs for my car including chasing the at-fault person and getting the car towed and repaired.
They did well on the first step but the second step was a nightmare.

They sent me a car right away! Well done there. After that, every step was a nightmare. There were no updates from them. When I called, I got conflicting advice and a promise that someone from the team will call me. They never did. At the end, it was easier for me to chase the at-fault person myself, deal with the at-fault person's insurance company and organise the repairs.

Not helpful at all, an accident that wasnt my fault and yet im waiting for my car to be delivered from the repairer who are 1hr drive away for the past 2 months.
Claim assessor made up notes of conversations that was never communicated to me.
R2D collected the courtesy car assuring my car will be delivered and left me with no car. A mum of 2 young kids i have no car, no means to go to work, i miss out on my wages this is not professional.
This has mentally affected me for weeks with phone calls hoping for someone to help and seems like il have to cab to the repairer pay for the cab and lost on my days wage.

The rep promised me a car and then called 20 min before pickup and said since I didn’t have the guys phone number that left on a stretcher covered in blood after they cut him from his van then never mind they would not give me one even after they called the night before and said they had his info. Do not trust these guys!

Poor customer service
Be aware l!!! They make you sign a contract stating you are not liable for any access fees if involved in an accident but then send you a $5000 bill saying you did not cooperate with the terms and conditions. Scam artist at it best!

First car delivered by Right 2 drive in February 2021 was filthy and with fuel light on! Not a great start. After a few calls with first person I spoke to not ready to help at all, I was to receive a replacement vehicle and this is where it all went pear shaped. The brand new Kia ceratopsian was delivered on Monday 15th February in the afternoon. Fast forward to June when I received an infringement notice for February 15th at 11.43 am for this car as it was being driven to my place. After spending an afternoon on the phone chasing this up I was...

Had a vehicle through you and I tell you they are well over priced and insurance companies don’t like to use this company… for 7 day hire $1500+
Never again will we use them

When booking I stressed numerous times it had to be the same height and type as a prado as this is what I drive and need the height and seat type for my back. They brought a Sorrento. I told them it wasnt good enough so they just dropped off a Cherokee. Which is still not a prado equivalent but these people don't know anything about cars. Its also filthy and has clearly had at least one child vomit in it based off the stench. It has dog hair in the back and doesn't seem to have been cleaned in the last year. For a car based enterprise to have no idea of cars is laughable. I will never use these again and cannot wait to be rid of their heap of crap.

The initial interaction was very rushed, a man just whipped a tablet out of his backpack and told me he just needed a signature. No explanation of any additional charges.
Used the car for a couple of months and it was picked up by the company without issue. Weeks later I find a $250 charge on my card from Right2Drive, with no contact or explanation from the company. I asked about the charged and was told the vehicle had to be professionally cleaned and there were fuel charges. I asked for an invoice for the charges, and got a receipt back from...

I completed their online form yesterday and have heard nothing. I have left a message for them to call be back, nothing. Having waited in a queue on their call, I then get voicemail and told I'll get a call back. Nothing.

I had my car damaged and being not at fault person I tried this right 2 drive nz thing for the first time. Got tha courtesy car as the panel beater told me the repair would take min of 4-5 working days. The panel beater was just down the road from my work. The car went down for repairs on 7th july 2020 and i only got my car back on the 14th july and that too i called him to find out that repair was done. Now the mechanic told the insurance that the repair was done on 10th july but did not mention that he returned my car on 14th (no idea why?)....

Contacted them before New Years gave all the data ile of at fault driver. I called a week before my car was to be repaired and get told that it had been rejected. They didn’t call to advise me I had to call them. They lied to me saying the at fault driver’s phone had been disconnected. I call his number and he answered straight away. Left me with no vehicle and no intention of calling me to let me know.

Returned the car and the car had just run out of fuel but still had enough left to drive. Got contacted later saying that I need to pay for the fuel but totally was not aware that the car had to be returned with a full tank. If I knew I would have fueled up but no. Then later I saw that they took out more than $100 from my account without letting me know prior or sending me a proof of receipt. Even before I had the rental car I’ve never spent more than $100 on fuel even on a premium. They said that returning the car in the same condition means ...

Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.

Waste of my time to fill out the form
Received a call that saying no branch in Canberra where it advertised “...branches across Australia...” and “car will be delivered to you”