Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.

Waste of my time to fill out the form
Received a call that saying no branch in Canberra where it advertised “...branches across Australia...” and “car will be delivered to you”

Endless hold listening to the same short psycho right to drive message , so decided to ring a local branch. I got redirected to the national queue and lost my original place where I had already spent 20 minutes on hold. So I decided to ring a 3rd branch and despite again I was herded like cattle into the national, overloaded network. I suggest answering the phones or putting pleasant music to listen to whilst on hold.

Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.

My details were given to Right2Drive by the smash repairer. I found them to be quite pushy, trying to convince me to arrange a car with them before my insurance had even confirmed the car was a write-off. They then sent multiple follow-up texts.
I spoke with them twice, but the details were different the 2nd time. In trying to clarify what was required the guy on the phone was quite rude, particularly given they contacted me first. Then he hung up on me.
I'd recommend google-ing 'not at fault car hire' before committing to anything with Right2Drive.

very unhappy with the service still waiting one week later and 5 calls for a car to be organised
was recommended and feel let down so inconvenient. Do your research before

Keep sending me threats for a year now. Demanding payment for a no fault incident. Lose records of communications. Each letter has a different reply email. Disgusting intimidation and harassment.

These people hired a car to a person who’s claim had been rejected by there insurance company now trying to claim there money back from the so called offender of $756 for 3 day car hire frig I could hire a Ferrari for that price wake up and get the fict right before you start sending final demands of payment

Rang them up to get a car and had every information that I needed, name, address, phone, insurance company, etc etc but because I didn't have his rego number they refused to help me. Said his car might be unregistered but the claim had been approved by his insurance company, and I'm sure his insurance company is not going to help if it was unregistered, had the claim number and still refused to help me. Wouldn't recommend unless you've got half an hour to answer every question and then get told no.

The best they could do was arrange a hire car miles away. It worked out cheaper for us to simply claim the cost of a hire car back from the other party directly with their insurer (NRMA in this case). This company would be OK if they actually could live up to their promises. The worst thing was that they got all our details and the third party information before telling us that. Very stupid and unnecessary process. I don't think you need them anyway. Most insurers will pay for a taxi or hire car if you ask them. Just try that first.

Most of these reviews appear to be fake. To see some real reviews set it oldest first, before they flooded it with fakes. This business is taking advantage of distressed people involved in car accidents, charging X5 times the correct price for car hire and increasing everybody's insurance premiums.

Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.

If your drivers are anything like you run your business then totally disgusting! I was picking up my own personal car in a car park in Mascot and just witnessed the worst attitude and behavior in my life that your drivers (big stocky person, make) verbally abuse and intimidate a female in the car park. Your company should be ashamed of yourself. Everyone has a job to do but bullying and harassment of a female is not a part of anyone's job description, the male in question was accompanied by other members of his team who I also observed intimidating people in their vehicles. Some of them had a company logo which said your company name and another logo of a company called Tripz??

On the phone they appeared rude since the first approach (to be factual, the guy on the phone cut the conversation while you are speaking which is a total disrespect). They told me they will call me back but I got no news from them. They requested the not-at-fault party insurance claim number and are not interested if you don't have it. I recommend to stay away from such companies to avoid troubles. I found a lot of positive comments in this forum which is abnormal, probably themselves posting them.

I was involved in an accident where the at fault driver didn't have Insurance, was referred to Right2Drive by the amazing Smash repairer and was told by Right2Drive they could only provide a car for 3-5 days, because of the circumstances. I received a confirmation email to get the car the next day at 1pm, so I rescheduled my work appointments and then at 11am on the day of pick up I was called and informed that in fact I was not eligible because they couldn't recoup the costs because the other driver didn't have insurance.
Not happy Jan

They grab 200 dollars from my account without my permission, stole my money , big scam! Will grab a lawyer to them, not fair , I’m not recommend!!!! Dogs