When booking I stressed numerous times it had to be the same height and type as a prado as this is what I drive and need the height and seat type for my back. They brought a Sorrento. I told them it wasnt good enough so they just dropped off a Cherokee. Which is still not a prado equivalent but these people don't know anything about cars. Its also filthy and has clearly had at least one child vomit in it based off the stench. It has dog hair in the back and doesn't seem to have been cleaned in the last year. For a car based enterprise to have no idea of cars is laughable. I will never use these again and cannot wait to be rid of their heap of crap.

The initial interaction was very rushed, a man just whipped a tablet out of his backpack and told me he just needed a signature. No explanation of any additional charges.
Used the car for a couple of months and it was picked up by the company without issue. Weeks later I find a $250 charge on my card from Right2Drive, with no contact or explanation from the company. I asked about the charged and was told the vehicle had to be professionally cleaned and there were fuel charges. I asked for an invoice for the charges, and got a receipt back from...

I completed their online form yesterday and have heard nothing. I have left a message for them to call be back, nothing. Having waited in a queue on their call, I then get voicemail and told I'll get a call back. Nothing.

I had my car damaged and being not at fault person I tried this right 2 drive nz thing for the first time. Got tha courtesy car as the panel beater told me the repair would take min of 4-5 working days. The panel beater was just down the road from my work. The car went down for repairs on 7th july 2020 and i only got my car back on the 14th july and that too i called him to find out that repair was done. Now the mechanic told the insurance that the repair was done on 10th july but did not mention that he returned my car on 14th (no idea why?)....

Contacted them before New Years gave all the data ile of at fault driver. I called a week before my car was to be repaired and get told that it had been rejected. They didn’t call to advise me I had to call them. They lied to me saying the at fault driver’s phone had been disconnected. I call his number and he answered straight away. Left me with no vehicle and no intention of calling me to let me know.

Returned the car and the car had just run out of fuel but still had enough left to drive. Got contacted later saying that I need to pay for the fuel but totally was not aware that the car had to be returned with a full tank. If I knew I would have fueled up but no. Then later I saw that they took out more than $100 from my account without letting me know prior or sending me a proof of receipt. Even before I had the rental car I’ve never spent more than $100 on fuel even on a premium. They said that returning the car in the same condition means ...

Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.

Waste of my time to fill out the form
Received a call that saying no branch in Canberra where it advertised “...branches across Australia...” and “car will be delivered to you”

Got spam called by Right 2 Drive as soon as I submitted my claim as they are affiliated with my chosen repairer. I thought I might as well get a hire car if there was no charge. Note they were calling from a mobile & I organised the hire car 2 weeks from the accident to allow for dispute.

Didn't get a choice of vehicle and although the car was clean it had mechanical issues within the 3 day period. I was late to work because it wasn't starting and needed to be jump started. Lights were on auto function so couldn't have been left on. The car co...

Endless hold listening to the same short psycho right to drive message , so decided to ring a local branch. I got redirected to the national queue and lost my original place where I had already spent 20 minutes on hold. So I decided to ring a 3rd branch and despite again I was herded like cattle into the national, overloaded network. I suggest answering the phones or putting pleasant music to listen to whilst on hold.

Terrible customer service, no empathy was provided for my situation after my car was a total loss. I was treated like I was trying to do something dodgy by organising a loan car - after I was advised to call them by my insurance company - and then very much treated like I was unreasonable in seeking a loan car in the first place.
Avoid this company if at all possible.

My details were given to Right2Drive by the smash repairer. I found them to be quite pushy, trying to convince me to arrange a car with them before my insurance had even confirmed the car was a write-off. They then sent multiple follow-up texts.
I spoke with them twice, but the details were different the 2nd time. In trying to clarify what was required the guy on the phone was quite rude, particularly given they contacted me first. Then he hung up on me.
I'd recommend google-ing 'not at fault car hire' before committing to anything with Right2Drive.

very unhappy with the service still waiting one week later and 5 calls for a car to be organised
was recommended and feel let down so inconvenient. Do your research before

Keep sending me threats for a year now. Demanding payment for a no fault incident. Lose records of communications. Each letter has a different reply email. Disgusting intimidation and harassment.

These people hired a car to a person who’s claim had been rejected by there insurance company now trying to claim there money back from the so called offender of $756 for 3 day car hire frig I could hire a Ferrari for that price wake up and get the fict right before you start sending final demands of payment

Rang them up to get a car and had every information that I needed, name, address, phone, insurance company, etc etc but because I didn't have his rego number they refused to help me. Said his car might be unregistered but the claim had been approved by his insurance company, and I'm sure his insurance company is not going to help if it was unregistered, had the claim number and still refused to help me. Wouldn't recommend unless you've got half an hour to answer every question and then get told no.

The best they could do was arrange a hire car miles away. It worked out cheaper for us to simply claim the cost of a hire car back from the other party directly with their insurer (NRMA in this case). This company would be OK if they actually could live up to their promises. The worst thing was that they got all our details and the third party information before telling us that. Very stupid and unnecessary process. I don't think you need them anyway. Most insurers will pay for a taxi or hire car if you ask them. Just try that first.

I had a call today from the number 0438 484 501
In regards to a replacement car for a vehicle accident that I was not at fault for.

The rep asked for 10 minutes of my time to which I walked out of my office to do, she then told me in an aggressive matter that you are a 3rd party company so I must comply and give exact details of a accident that happened over 2 weeks ago.

After answering these questions and getting to the section of the other drive.
I was told that I have to provide either a claim number or confirm this person has made a c...

Most of these reviews appear to be fake. To see some real reviews set it oldest first, before they flooded it with fakes. This business is taking advantage of distressed people involved in car accidents, charging X5 times the correct price for car hire and increasing everybody's insurance premiums.

Our insurance said to call them for a replacement vehicle considering it wasn’t our fault. Three weeks still no car and don’t want one now. Absolutely useless. If I could give them a negative rating I would.