Impressive customer service
Easy booking process
No branch in Canberra
Billed post use for fuel usage after return of vehicle. Beware people. Attempted to complain and found staff could / would not speak English, emails not answered , requests for management unanswered.
Don't bother if the person who hit you is uninsured
Don't bother applying if you have the extra misfortune of the person who hit you being uninsured. I was rear ended by an uninsured idiot who hit me at speed while I was stopped at a roundabout and because she is uninsured I was advised I am not eligible for this service. So I am now without my 4WD for 6 weeks, I have to cancel our holiday as we cannot tow our caravan with my husbands sedan and I have to pay to rent a vehicle privately so I can get to work for the next 6 weeks as my husband works different hours. Check your insurance policies too, luckily my insurer is fixing my car but I found out after the fact that I could have had cover for hire car after accident as an optional extra... which I was never previously advised of.
Disappointed by service
I was rear ended by another vehicle leaving my car in for repair, I contacted right 2 drive and filled out all the paper work they provided. One day later they contacted me asking questions I had already answered on their paperwork. They ended the call by telling me they would call me in the next couple of days and organise the car drop off time and location. After a couple days I still hadn't heard from them so I called them only for it to go to message bank. It has been a week and still no contact. Very unimpressed by the lack of communication and poor service.
Didn't work for me....
I was offered a replacement van by this company as soon as I and my vehicle was delivered by tow truck to the repairer after a bad accident. To my surprise, the representative of one of these "not-at-fault" hire companies did indeed have the replacement van ready for me out front of the repairer once I had completed booking in of my damaged vehicle. I suspect the repairer had called them as soon as I had arrived at their premises with my towed vehicle. However...completing all the details with the representative of this "not-at fault" hire co...mpany was so long and excruciating because the representative couldn't seem to handle an accident that involve more than two vehicles despite having the details of the vehicle who immediately struck mine and explaining the accident scene extensively. I picked up the phone and called my wife to pick me up and then abruptly wished the representative well in his endeavours. It was not an easy process...was much easier to hire a van later from Budget and have my employer reimbursement me. So yeah, my first experience with this sort of company was not good. But if you tick off all their boxes and provide absolutely every last bit of information they need or want, who am I to discourage you to go with one of these "not-at-fault" hire companies.
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to firstname.lastname@example.org so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to email@example.com
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to firstname.lastname@example.org I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
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