- Sign in
- Write a review
Pros
Cons
Reviewer Photos & Videos
- 2 reviews
Filthy car
Gave my kid a car in filthy condition.
Use a body shop with nice hire cars instead - I tried to call but the hold was too long, couldn't deal with the poor service.
I can see a lot of responses to negative reviews ask to get in touch but the wait times are too long and truth is, a filthy car shouldn't leave the lot.
And the running theme is - youre not at fault = crap service as youre not paying and its dealt with everyone outside of your control.
Quick and helpful initially. Horrible experience after the fact.
In accident and wasn't at fault. We thought we had car hire included in insurance policy, but were mistaken. Found Right2Drive (didn't know such a service for car hire for not-at-fault drivers was a thing) and were helpful and quick to loan a car. All details of the accident were provided (dashcam footage, drivers details and phone number including insurance company) and when our car was repaired, the loan car was picked up from home. A great experience! Then it all started...
Several months had passed and we were contacted by Right2Drive info...
Read morerming us the driver refuses to admit at fault / says he wasn't driving on that day etc. We were asked to provide the original dashcam footage AGAIN! Confused as to what happened to the dashcam footage we initially sent at time of accident, I asked what had happened to the original and was told they couldn't find it and easier to just send it again. Happy to oblige, I sent through the dashcam footage. Several days had passed and we were contacted yet again (April 2020) informing us they continued having trouble getting the other party to admit responsibility and for us to ask our insurer for our original claim details as well as provide the original dashcam footage AGAIN! We acquired as much information as we possibly could from our insurer (Woolworths Insurance) and passed this (including dashcam footage for the 3rd time) onto Right2Drive. We were told by Right2Drive that if we did not receive any details in the post regarding moving forward with possible court proceedings to consider the matter resolved. Forward to the week of March 8, 2021, were we have just been contacted by Right2Drive again asking for the at fault drivers license details. WHAT!!!!! It has been almost 2 years (1 year since we last spoke) and we are being asked AGAIN!! for the drivers details. These details have been provided multiple times and as we had not heard from Right2Drive for almost 1 year, considered the case to be closed. We now have constant anxiety over the matter as it seems to just linger over our heads.
Good morning Matthew,
It is disappointing to hear that you haven’t had a positive experience with Right2Drive. Would you mind supplying me with additional information by emailing customercare@right...
Read more2drive.com.au, this way I can locate your file and will be able to escalate the issue and respond accordingly.
- 40 reviews
- 24 likes
Great idea - very poorly managed.
Booked a van. Arrived late on Friday and had bald front tyres + service light on the dash.
We were told the van was due for service and that they would replace it with another van on Monday.
I pointed out that this was not convenient as we needed to use the van on Monday (that is why we were hiring it of course).
They assured us it would be delivered late morning,
Monday delivery time came and went. Called them and was told they were slightly delayed and that the van was currently being cleaned.
...
Hi Brian,
We are very disappointed that your experience was not to the standards you deserve and expect, and that we pride ourselves on providing. We have reviewed the situation internally and will ...
Read moreuse these findings to ensure further improvement in our service standards enabling us to deliver the quality services levels for which we are known in the industry to all customers, all of the time.
Some fantastic and well rehearsed script there Josh but clearly not “all customers, all of the time” as evidenced by many reviews here and rather spectacularly, my experience.
I do hope you are waivin...
Hi Brian, we will be waiving the charges for this hire.
- 2 reviews
- 1 like
Ripped off.
Billed post use for fuel usage after return of vehicle. Beware people. Attempted to complain and found staff could / would not speak English, emails not answered , requests for management unanswered.
Hi Robert,
Sorry to hear of your experience after returning the car. I would like to get a better understanding of what has happened. Are you able to please email me your full name and contact detail...
Read mores to customercare@right2drive.com.au so I can look into your file and come back to you?
Josh, thank you for the response. Have called twice and provided my details and not had a return call. Side issue, I respectfully suggest you employ staff who actually speak English. I have already f...
Read moreorwarded an email to your accounts department (only available email). I suggest you follow up on those. Let me be crystal clear, I have zero tolerance for theft. Have my $16.53 returned immediately . ThanksThanks for getting back to me Robert. I have followed up with our accounts department regarding this. Are you able to confirm which email address you sent this to? If you could provide your full name ...
Read moreand contact details to the above email (customercare@right2drive.com.au) I will be able to look into your file for you to see what has happened. Kind Regards, Josh
Find out how Right2Drive compares to other Car Rental Services
Know better, choose better.
- 2 reviews
- Verified
Poor communication
Booked vehicle 2 weeks in advance. Local branch not receiving calls. Called twice did not receive call back.
Not impressed.
Hi Dean,
I'm sorry to hear about the service you have received to this point. If you provide me your full name and contact details I will pass this on to our Operations Manager to have a member of ou...
Read morer team call you ASAP. You can reply to this comment or email us at customercare@right2drive.com.au
Don't bother if the person who hit you is uninsured
Don't bother applying if you have the extra misfortune of the person who hit you being uninsured. I was rear ended by an uninsured idiot who hit me at speed while I was stopped at a roundabout and because she is uninsured I was advised I am not eligible for this service. So I am now without my 4WD for 6 weeks, I have to cancel our holiday as we cannot tow our caravan with my husbands sedan and I have to pay to rent a vehicle privately so I can get to work for the next 6 weeks as my husband works different hours. Check your insurance policies too, luckily my insurer is fixing my car but I found out after the fact that I could have had cover for hire car after accident as an optional extra... which I was never previously advised of.
Hi Suzanne, I am sorry we haven’t been able to help you this time around. For us to be able to provide loan cars to people not at-fault in a car accident we need to be able to recover the costs for th...
Read moree loan car, which is the at-fault party’s insurer. If you find the at-fault does actually have insurance and hasn’t disclosed it to you please let us know. Again, apologies we haven’t been able to help you this time around. Kind regards, Cheyne
Read the fine print
The agreement states that Right to Drive will charge the hirer if they are unable to recover the costs from the other party. The extent of these costs are not specified.
So take care. They may provide a valuable service, but there is a catch.
Hi Chandana,
Let me assure you there is no catch. We uphold the rights of not at-fault drivers by ensuring the at-fault party, or more typically their insurer, fulfil their legal obligation to pay for the cost of a replacement vehicle. ...
Read more We do not seek to recover hire vehicle costs from our not at-fault customers provided that the information they have given us is correct and they are honest with us. If you have any further questions I invite you to email your contact details to customercare@right2drive.com.au as we would be more than happy to help. Kind regards, Fran
- 2 reviews
- 2 likes
No cost? Think again.
These type of businesses drive up insurance premiums with their excessive demands. Think your getting something for free? Think again. If you use this service don't ask your insurer why your premiums keep increasing. We all pay for this free hire car.
Hi Gigi,
Being involved in a car accident can be a stressful time for everyone involved, especially when you are not at-fault and are left without a car whilst yours is repaired. ...
Read more At Right2Drive our aim is to help minimise the impact of a car accident for not at-fault drivers by providing them a like-for-like no cost rental car so they can get back on the road and carry on with life as quickly as possible. Insurers know that not at fault drivers are entitled to hire a car whilst theirs is off the road – the principle has been around for over 100 years. As such it is reasonable to assume that it’s already factored into insurance pricing calculations. Right2Drive’s customers love what we do. Our customer service satisfaction is amongst the highest of any business, anywhere in the world. When you are not at fault, call Right2Drive. We stand by our motto: No fault, no cost, no worries. Kind Regards, Fran
- 2 reviews
- 8 likes
Disappointed by service
I was rear ended by another vehicle leaving my car in for repair, I contacted right 2 drive and filled out all the paper work they provided. One day later they contacted me asking questions I had already answered on their paperwork. They ended the call by telling me they would call me in the next couple of days and organise the car drop off time and location. After a couple days I still hadn't heard from them so I called them only for it to go to message bank. It has been a week and still no contact. Very unimpressed by the lack of communication and poor service.
Find out how Right2Drive compares to other Car Rental Services
Know better, choose better.
- 28 reviews
- 9 likes
Didn't work for me....
I was offered a replacement van by this company as soon as I and my vehicle was delivered by tow truck to the repairer after a bad accident. To my surprise, the representative of one of these "not-at-fault" hire companies did indeed have the replacement van ready for me out front of the repairer once I had completed booking in of my damaged vehicle. I suspect the repairer had called them as soon as I had arrived at their premises with my towed vehicle. However...completing all the details with the representative of this "not-at fault" hire co...
Read morempany was so long and excruciating because the representative couldn't seem to handle an accident that involve more than two vehicles despite having the details of the vehicle who immediately struck mine and explaining the accident scene extensively. I picked up the phone and called my wife to pick me up and then abruptly wished the representative well in his endeavours. It was not an easy process...was much easier to hire a van later from Budget and have my employer reimbursement me. So yeah, my first experience with this sort of company was not good. But if you tick off all their boxes and provide absolutely every last bit of information they need or want, who am I to discourage you to go with one of these "not-at-fault" hire companies.Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your...
Read more car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@r...
Read moreight2drive.com.au so I can have someone look into your file and then come back to you with a response?
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Hi Doreen,
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you rece...
Read moreived the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact de...
Read moretails through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, JoshGet an answer from our members and Right2Drive representatives
Details
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
Extra Information
Right2Drive is a ProductReview.com.au Awards Winner for 2021, 2020 and 2019
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Good Morning Nicole,
Thank you for taking the time to give us your feedback. We are disappointed to hear you had a negative experience with Right2Drive. Our goal is to ensure satisfaction of our customers and to provide a positive experience. ...
Read more We would like to gather some additional information. Please contact us by emailing customercare@right2drive.com.au at your earliest convenience. Once we locate your file, we can then escalate the issue and respond accordingly. Thank you in advance and have a lovely day, Alison