Gave my kid a car in filthy condition.
Use a body shop with nice hire cars instead - I tried to call but the hold was too long, couldn't deal with the poor service.
I can see a lot of responses to negative reviews ask to get in touch but the wait times are too long and truth is, a filthy car shouldn't leave the lot.
And the running theme is - youre not at fault = crap service as youre not paying and its dealt with everyone outside of your control.

In accident and wasn't at fault. We thought we had car hire included in insurance policy, but were mistaken. Found Right2Drive (didn't know such a service for car hire for not-at-fault drivers was a thing) and were helpful and quick to loan a car. All details of the accident were provided (dashcam footage, drivers details and phone number including insurance company) and when our car was repaired, the loan car was picked up from home. A great experience! Then it all started...

Several months had passed and we were contacted by Right2Drive info...

Booked a van. Arrived late on Friday and had bald front tyres + service light on the dash.

We were told the van was due for service and that they would replace it with another van on Monday.

I pointed out that this was not convenient as we needed to use the van on Monday (that is why we were hiring it of course).

They assured us it would be delivered late morning,

Monday delivery time came and went. Called them and was told they were slightly delayed and that the van was currently being cleaned.
...

Billed post use for fuel usage after return of vehicle. Beware people. Attempted to complain and found staff could / would not speak English, emails not answered , requests for management unanswered.

Booked vehicle 2 weeks in advance. Local branch not receiving calls. Called twice did not receive call back.
Not impressed.

Don't bother applying if you have the extra misfortune of the person who hit you being uninsured. I was rear ended by an uninsured idiot who hit me at speed while I was stopped at a roundabout and because she is uninsured I was advised I am not eligible for this service. So I am now without my 4WD for 6 weeks, I have to cancel our holiday as we cannot tow our caravan with my husbands sedan and I have to pay to rent a vehicle privately so I can get to work for the next 6 weeks as my husband works different hours. Check your insurance policies too, luckily my insurer is fixing my car but I found out after the fact that I could have had cover for hire car after accident as an optional extra... which I was never previously advised of.

The agreement states that Right to Drive will charge the hirer if they are unable to recover the costs from the other party. The extent of these costs are not specified.
So take care. They may provide a valuable service, but there is a catch.

These type of businesses drive up insurance premiums with their excessive demands. Think your getting something for free? Think again. If you use this service don't ask your insurer why your premiums keep increasing. We all pay for this free hire car.

I was rear ended by another vehicle leaving my car in for repair, I contacted right 2 drive and filled out all the paper work they provided. One day later they contacted me asking questions I had already answered on their paperwork. They ended the call by telling me they would call me in the next couple of days and organise the car drop off time and location. After a couple days I still hadn't heard from them so I called them only for it to go to message bank. It has been a week and still no contact. Very unimpressed by the lack of communication and poor service.

I was offered a replacement van by this company as soon as I and my vehicle was delivered by tow truck to the repairer after a bad accident. To my surprise, the representative of one of these "not-at-fault" hire companies did indeed have the replacement van ready for me out front of the repairer once I had completed booking in of my damaged vehicle. I suspect the repairer had called them as soon as I had arrived at their premises with my towed vehicle. However...completing all the details with the representative of this "not-at fault" hire co...