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Pros
Impressive customer service
Easy booking process
Cons
No branch in Canberra
RobertMetropolitan Adelaide, SA
- 2 reviews
Ripped off.
Billed post use for fuel usage after return of vehicle. Beware people. Attempted to complain and found staff could / would not speak English, emails not answered , requests for management unanswered.
13 comments
Josh, thank you for the response. Have called twice and provided my details and not had a return call. Side issue, I respectfully suggest you employ staff who actually speak English. I have already f... Read more
orwarded an email to your accounts department (only available email). I suggest you follow up on those. Let me be crystal clear, I have zero tolerance for theft. Have my $16.53 returned immediately . ThanksJoshua B.Right2Drive
Thanks for getting back to me Robert. I have followed up with our accounts department regarding this. Are you able to confirm which email address you sent this to? If you could provide your full name ... Read more
and contact details to the above email (customercare@right2drive.com.au) I will be able to look into your file for you to see what has happened. Kind Regards, JoshSimilar opinion? Write a review on ProductReview.com.au!
DeanMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Poor communication
Booked vehicle 2 weeks in advance. Local branch not receiving calls. Called twice did not receive call back.
Not impressed.
1 comment
Joshua B.Right2Drive
Hi Dean,
I'm sorry to hear about the service you have received to this point. If you provide me your full name and contact details I will pass this on to our Operations Manager to have a member of ou... Read more
r team call you ASAP. You can reply to this comment or email us at customercare@right2drive.com.auSimilar opinion? Write a review on ProductReview.com.au!
SuzannePerth
Don't bother if the person who hit you is uninsured
Don't bother applying if you have the extra misfortune of the person who hit you being uninsured. I was rear ended by an uninsured idiot who hit me at speed while I was stopped at a roundabout and because she is uninsured I was advised I am not eligible for this service. So I am now without my 4WD for 6 weeks, I have to cancel our holiday as we cannot tow our caravan with my husbands sedan and I have to pay to rent a vehicle privately so I can get to work for the next 6 weeks as my husband works different hours. Check your insurance policies too, luckily my insurer is fixing my car but I found out after the fact that I could have had cover for hire car after accident as an optional extra... which I was never previously advised of.
1 comment
Joshua B.Right2Drive
Hi Suzanne, I am sorry we haven’t been able to help you this time around. For us to be able to provide loan cars to people not at-fault in a car accident we need to be able to recover the costs for th... Read more
e loan car, which is the at-fault party’s insurer. If you find the at-fault does actually have insurance and hasn’t disclosed it to you please let us know. Again, apologies we haven’t been able to help you this time around. Kind regards, CheyneSimilar opinion? Write a review on ProductReview.com.au!
Find out how Right2Drive compares to other Car Hire Services
Know better, choose better.
Read the fine print
The agreement states that Right to Drive will charge the hirer if they are unable to recover the costs from the other party. The extent of these costs are not specified.
So take care. They may provide a valuable service, but there is a catch.
1 comment
Joshua B.Right2Drive
Hi Chandana,
Let me assure you there is no catch. We uphold the rights of not at-fault drivers by ensuring the at-fault party, or more typically their insurer, fulfil their legal obligation to pay for the cost of a replacement vehicle. ... Read more
We do not seek to recover hire vehicle costs from our not at-fault customers provided that the information they have given us is correct and they are honest with us. If you have any further questions I invite you to email your contact details to customercare@right2drive.com.au as we would be more than happy to help. Kind regards, FranSimilar opinion? Write a review on ProductReview.com.au!
Concerned ConsumerGreater Melbourne (Inner), VIC
No cost? Think again.
These type of businesses drive up insurance premiums with their excessive demands. Think your getting something for free? Think again. If you use this service don't ask your insurer why your premiums keep increasing. We all pay for this free hire car.
1 comment
Joshua B.Right2Drive
Hi Gigi,
Being involved in a car accident can be a stressful time for everyone involved, especially when you are not at-fault and are left without a car whilst yours is repaired. ... Read more
At Right2Drive our aim is to help minimise the impact of a car accident for not at-fault drivers by providing them a like-for-like no cost rental car so they can get back on the road and carry on with life as quickly as possible. Insurers know that not at fault drivers are entitled to hire a car whilst theirs is off the road – the principle has been around for over 100 years. As such it is reasonable to assume that it’s already factored into insurance pricing calculations. Right2Drive’s customers love what we do. Our customer service satisfaction is amongst the highest of any business, anywhere in the world. When you are not at fault, call Right2Drive. We stand by our motto: No fault, no cost, no worries. Kind Regards, FranSimilar opinion? Write a review on ProductReview.com.au!
BriSydney, NSW
- 2 reviews
- 8 likes
Disappointed by service
I was rear ended by another vehicle leaving my car in for repair, I contacted right 2 drive and filled out all the paper work they provided. One day later they contacted me asking questions I had already answered on their paperwork. They ended the call by telling me they would call me in the next couple of days and organise the car drop off time and location. After a couple days I still hadn't heard from them so I called them only for it to go to message bank. It has been a week and still no contact. Very unimpressed by the lack of communication and poor service.
Similar opinion? Write a review on ProductReview.com.au!
DraganotzSydney, NSW
- 16 reviews
- 9 likes
Didn't work for me....
I was offered a replacement van by this company as soon as I and my vehicle was delivered by tow truck to the repairer after a bad accident. To my surprise, the representative of one of these "not-at-fault" hire companies did indeed have the replacement van ready for me out front of the repairer once I had completed booking in of my damaged vehicle. I suspect the repairer had called them as soon as I had arrived at their premises with my towed vehicle. However...completing all the details with the representative of this "not-at fault" hire co...Read more
mpany was so long and excruciating because the representative couldn't seem to handle an accident that involve more than two vehicles despite having the details of the vehicle who immediately struck mine and explaining the accident scene extensively. I picked up the phone and called my wife to pick me up and then abruptly wished the representative well in his endeavours. It was not an easy process...was much easier to hire a van later from Budget and have my employer reimbursement me. So yeah, my first experience with this sort of company was not good. But if you tick off all their boxes and provide absolutely every last bit of information they need or want, who am I to discourage you to go with one of these "not-at-fault" hire companies.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
John C.asked
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
2 answers
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Joshua B.Right2Drive
Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@right2drive.com.au so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
Doreen S.asked
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
1 answer
Joshua B.Right2Drive
Hi Doreen,
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au
Kind Regards, Josh
Andrewasked
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
2 answers
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Joshua B.Right2Drive
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh
Details
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
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Joshua B.Right2Drive
Hi Robert,
Sorry to hear of your experience after returning the car. I would like to get a better understanding of what has happened. Are you able to please email me your full name and contact detail... Read more
s to customercare@right2drive.com.au so I can look into your file and come back to you?