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- 2 reviews
- 1 like
- Verified
Car was unregistered!
The booking process, drop off and pick up were excellent. However, I used RMS app to check year model of car (I'm a car enthusiast) and found it was unregistered.
I phoned my local police station to check registration incase there was an error on my end. They confirmed it was indeed unregistered. I phoned right2drive and they were very confused but eventually realised they did provide myself with an unregistered car. I was told the situation is URGENT and they will rectify it immediately.
No one called me. No one confirmed the had been regi...
Read morestered. The sheer lack of communication to notify myself the car was legal to drive was disappointing. Only reason I drove it was I checked registration with RMS on my own accord as I needed to pick up my toddler from daycare. Poor customer service.
Thank you to your team. I would like to reiterate that the overall service was fantastic including speaking to the other parties insurance company etc. It was only the lack of update I was disappointed with.
Replacement vehicle
The booking was easy, the replacement vehicle was of a good standard and returning it was easy but my booking was forgotten so I was delayed a day and luckily my repairer obliged.
Hi Don,
Apologies for the delay you experienced. Glad to hear the other aspects of your experience were of a good standard. If you ever need an accident loan car in the future we look forward to helping you. ...
Read more Kind Regards, Josh
not so great
I was referred to R2D by my insurer, they preferred outsourcing recovery of the hire care fees rather than managing it along with the claim for repairs. Unfortunately, R2D removed the car after a week, presumably to minimise any dispute about whether the hire care was obtained for a reasonable time, but my car was not repaired for another 10 days. Should have gone with the ordinary hire car in the first place.
Hi Paul,
I am sorry to hear we could not help you out with a car for the entire length of your cars repairs. Are you able to please email me your full name and contact details to customercare@right2d...
Read morerive.com.au so I can look into your file and come back to you?
- 2 reviews
Service is fine but not the car provided
booking was easy, customer service was good, however the vehicle quality was poor. Bad cigarette smell, car delivered with brake pads replacement required (warning message) and badly worn tyres. it was a mercedes!
I am sorry to hear you haven’t had a pleasant experience with us. I would like to get a better understanding of what has happened. Are you able to please email me your full name and contact details at...
Read more customercare@right2drive.com.au so I can look into your file and come back to you? Kind Regards, Josh
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Having use of the car was excellent
Use of the car was fantastic however drop off of the car was very poor. I had wait at least 1/2 hour after at the drop off point after the repair Center closed and then took an Uber home as right to drive was still another 1/2 hour away. They did come to my house and exchange the car there and were very apologetic and promised a reimbursement for my Uber ride however they have not yet made the payment even after a reminder.
Hi Renee,
I am sorry to hear you haven’t had a pleasant experience with us. I would like to get a better understanding of what has happened. Are you able to please email me your full name and contact...
Read more details at customercare@right2drive.com.au so I can look into your file and come back to you?
So good to have wheels when not at fault.
Excellent service. Friendly consultants with great knowledge of their product. I wholeheartedly recommend Right2Drive. My car was delivered the next day after the accident. A little Barina got me around perfectly. The car was clean and well kept. Thank you.
Hi Didi,
Thanks for taking the time to leave a review - we appreciate it. We are glad you had a great experience with Right2Drive. If you would like to help us spread the word about Right2Drive you c...
Read morean find us on Facebook at https://www.facebook.com/right2driveptyltd/.
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Fantastic! Thanks Didi.
Questions & Answers
The vehicle 504BDZ was provided by Zupps while my vehicle is being repaired, you have a 100 km per day limit on travelling, a very poor restraint, it takes more than that for most people to get to work. For your vehicles to be of practical use, we need unrestricted use and travel, other wise we are better of to go elswhere. It is just another rental vehicle, is it not.
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your...
Read more car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!Hi John,
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@r...
Read moreight2drive.com.au so I can have someone look into your file and then come back to you with a response?
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Hi Doreen,
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you rece...
Read moreived the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.auGet an answer from our members and Right2Drive representatives
Details
Features:
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
Extra Information
Right2Drive is a ProductReview.com.au Awards Winner for 2021, 2020 and 2019
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Sarah,
Thank you for taking the time to share your feedback with us. With nearly 3000 vehicles in our fleet, we have a number of processes in place to manage registration, however we have identif...
Read moreied what went wrong with this very rare incident and put measures in place to avoid this happening again. Whilst rectification occurred quickly, we apologise that you were not contacted with an update. We are also pleased to hear that you found the booking, drop off and pick up processes to be excellent.