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Right2Drive
4.8 from 1,683 reviews · View Statistics
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Listing monitored by Right2Drive

Pros

Impressive customer service
Easy booking process

Cons

No branch in Canberra

Reviews

  • Value for Money
    4.0 (1)
  • Transparency
    3.0 (1)
  • Customer Service
    2.0 (1)
  • Booking Process
    5.0 (1)
  • Vehicle Condition
    3.0 (1)
  • Received Booked Vehicle
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Sarahg
SarahgSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Car was unregistered!

published
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Value for Money
4/5
Transparency
3/5
Right2Drive
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Sarahg
Sarahg

Thank you to your team. I would like to reiterate that the overall service was fantastic including speaking to the other parties insurance company etc. It was only the lack of update I was disappointed with.

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Replacement vehicle

published

The booking was easy, the replacement vehicle was of a good standard and returning it was easy but my booking was forgotten so I was delayed a day and luckily my repairer obliged.

Right2Drive
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not so great

published

I was referred to R2D by my insurer, they preferred outsourcing recovery of the hire care fees rather than managing it along with the claim for repairs. Unfortunately, R2D removed the car after a week, presumably to minimise any dispute about whether the hire care was obtained for a reasonable time, but my car was not repaired for another 10 days. Should have gone with the ordinary hire car in the first place.

Right2Drive
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LUXCAR
LUXCAR
  • 2 reviews

Service is fine but not the car provided

published

booking was easy, customer service was good, however the vehicle quality was poor. Bad cigarette smell, car delivered with brake pads replacement required (warning message) and badly worn tyres. it was a mercedes!

Right2Drive
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Renee
ReneeGold Coast
  • Verified

Having use of the car was excellent

published

Use of the car was fantastic however drop off of the car was very poor. I had wait at least 1/2 hour after at the drop off point after the repair Center closed and then took an Uber home as right to drive was still another 1/2 hour away. They did come to my house and exchange the car there and were very apologetic and promised a reimbursement for my Uber ride however they have not yet made the payment even after a reminder.

Right2Drive
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So good to have wheels when not at fault.

published

Excellent service. Friendly consultants with great knowledge of their product. I wholeheartedly recommend Right2Drive. My car was delivered the next day after the accident. A little Barina got me around perfectly. The car was clean and well kept. Thank you.

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Didi
Didi

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Right2Drive
Customer Experience MgrRight2DriveSend a private message

Fantastic! Thanks Didi.

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Questions & Answers

gilmay97
gilmay97asked

The vehicle 504BDZ was provided by Zupps while my vehicle is being repaired, you have a 100 km per day limit on travelling, a very poor restraint, it takes more than that for most people to get to work. For your vehicles to be of practical use, we need unrestricted use and travel, other wise we are better of to go elswhere. It is just another rental vehicle, is it not.

No answers
John C.
John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Christina
Christina
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Doreen S.
Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Customer Experience MgrRight2DriveSend a private message
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Details

Features:

  • These cars are only provided to drivers who were not at fault during an accident
  • The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
  • Apply for a loan online and Right2Drive will assess your application and determine your suitability
  • The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers

Points of praise:

  • For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
  • It was common for consumers to receive professional service by friendly staff members
  • Many reviewers were surprised to receive a better vehicle than they had initially booked.

Points to consider:

  • If you were at fault, you’re not able to qualify for a loan car with Right2Drive

2021 ProductReview Awards logo

Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.

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