Right2Drive

The booking process, drop off and pick up were excellent. However, I used RMS app to check year model of car (I'm a car enthusiast) and found it was unregistered.

I phoned my local police station to check registration incase there was an error on my end. They confirmed it was indeed unregistered. I phoned right2drive and they were very confused but eventually realised they did provide myself with an unregistered car. I was told the situation is URGENT and they will rectify it immediately.

No one called me. No one confirmed the had been regi...

Gave my kid a car in filthy condition.
Use a body shop with nice hire cars instead - I tried to call but the hold was too long, couldn't deal with the poor service.
I can see a lot of responses to negative reviews ask to get in touch but the wait times are too long and truth is, a filthy car shouldn't leave the lot.
And the running theme is - youre not at fault = crap service as youre not paying and its dealt with everyone outside of your control.

In accident and wasn't at fault. We thought we had car hire included in insurance policy, but were mistaken. Found Right2Drive (didn't know such a service for car hire for not-at-fault drivers was a thing) and were helpful and quick to loan a car. All details of the accident were provided (dashcam footage, drivers details and phone number including insurance company) and when our car was repaired, the loan car was picked up from home. A great experience! Then it all started...

Several months had passed and we were contacted by Right2Drive info...

Booked a van. Arrived late on Friday and had bald front tyres + service light on the dash.

We were told the van was due for service and that they would replace it with another van on Monday.

I pointed out that this was not convenient as we needed to use the van on Monday (that is why we were hiring it of course).

They assured us it would be delivered late morning,

Monday delivery time came and went. Called them and was told they were slightly delayed and that the van was currently being cleaned.
...

Billed post use for fuel usage after return of vehicle. Beware people. Attempted to complain and found staff could / would not speak English, emails not answered , requests for management unanswered.

The booking was easy, the replacement vehicle was of a good standard and returning it was easy but my booking was forgotten so I was delayed a day and luckily my repairer obliged.

Booked vehicle 2 weeks in advance. Local branch not receiving calls. Called twice did not receive call back.
Not impressed.

I was referred to R2D by my insurer, they preferred outsourcing recovery of the hire care fees rather than managing it along with the claim for repairs. Unfortunately, R2D removed the car after a week, presumably to minimise any dispute about whether the hire care was obtained for a reasonable time, but my car was not repaired for another 10 days. Should have gone with the ordinary hire car in the first place.

Don't bother applying if you have the extra misfortune of the person who hit you being uninsured. I was rear ended by an uninsured idiot who hit me at speed while I was stopped at a roundabout and because she is uninsured I was advised I am not eligible for this service. So I am now without my 4WD for 6 weeks, I have to cancel our holiday as we cannot tow our caravan with my husbands sedan and I have to pay to rent a vehicle privately so I can get to work for the next 6 weeks as my husband works different hours. Check your insurance policies too, luckily my insurer is fixing my car but I found out after the fact that I could have had cover for hire car after accident as an optional extra... which I was never previously advised of.

booking was easy, customer service was good, however the vehicle quality was poor. Bad cigarette smell, car delivered with brake pads replacement required (warning message) and badly worn tyres. it was a mercedes!

Use of the car was fantastic however drop off of the car was very poor. I had wait at least 1/2 hour after at the drop off point after the repair Center closed and then took an Uber home as right to drive was still another 1/2 hour away. They did come to my house and exchange the car there and were very apologetic and promised a reimbursement for my Uber ride however they have not yet made the payment even after a reminder.

Excellent service. Friendly consultants with great knowledge of their product. I wholeheartedly recommend Right2Drive. My car was delivered the next day after the accident. A little Barina got me around perfectly. The car was clean and well kept. Thank you.

The agreement states that Right to Drive will charge the hirer if they are unable to recover the costs from the other party. The extent of these costs are not specified.
So take care. They may provide a valuable service, but there is a catch.

These type of businesses drive up insurance premiums with their excessive demands. Think your getting something for free? Think again. If you use this service don't ask your insurer why your premiums keep increasing. We all pay for this free hire car.

I was rear ended by another vehicle leaving my car in for repair, I contacted right 2 drive and filled out all the paper work they provided. One day later they contacted me asking questions I had already answered on their paperwork. They ended the call by telling me they would call me in the next couple of days and organise the car drop off time and location. After a couple days I still hadn't heard from them so I called them only for it to go to message bank. It has been a week and still no contact. Very unimpressed by the lack of communication and poor service.