1 photo
Right2Drive
4.8 from 1,671 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Right2Drive

Pros

Impressive customer service
Easy booking process

Cons

No branch in Canberra

Reviews

Previous
Clear all
Next
KMG
KMGMetropolitan Adelaide, SA

Great service and easy to organise

published

This is a great service...right to drive was easy to deal with, the car I was given was great, it was clean and comfortable and their customer service was outstanding. I would recommend this service to anyone looking for a replacement car whilst repairs are being done to your own car. It was so easy. Thank you right to drive!

Value for Money
4/5
Transparency
5/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message

Thanks for sharing a review - we appreciate it. Glad to hear you had a great experience with us. Connect with us on Facebook if you like, search Right2Drive Pty Ltd.

Kind Regards, Josh

Similar opinion? Write a review on ProductReview.com.au!

Helpful service

published

Very useful service and the Factors of that when you don't have a car, it helps if you have a reliable car and that is what they provided thanks for that

Incentivised Review No
Received Booked Vehicle No, I received a better vehicle
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
John
JohnGreater Melbourne (Outer), VIC

Overall very good performance.

published

Met all my expectations , prompt arrival , representative explained every thing clearly, car was clean and representative explained process clearly. Highly recommend this company and uf needed will use them again with out hesitation.

Value for Money
5/5
Transparency
5/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Well done!

published

The staff I dealt with were very polite and helpful. The replacement car was delivered the day I put in a request. It was clean and in good condition.
As I live in an area with very limited public transport, it was a godsend.

Value for Money
4/5
Transparency
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Right2Drive compares to other Car Rental Services

Know better, choose better.

Compare all

Excellent customer service

published

We were very happy with the customer service provided by Right to Drive. The vehicle met our needs and a pleasure to drive. Only complaint was the dirty engine and compartment . We would recommend this company to others

Value for Money
5/5
Transparency
5/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Great Service!

published

Loved the service and response time, great to have companies like Right to drive!. I was worried about how I am going to survive without a car but these guys helped. Much appreciated

Value for Money
4/5
Transparency
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Darsh50
Darsh50Perth
  • 3 reviews
  • 1 like

Excellent communication channel with these pals

published

These lads did their best to accommodate us with a car during the entire time the our car was being repaired.
My only issue is that the car delivered, the tires were not inflated properly. But overall I am very satisfied and definitely recommend them.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Denise
DeniseSydney, NSW
  • 2 reviews

Communication could be better

published

The initial contact with the staff member had me ripping my hair out, i had to repeat and spell everything,while another made it a breeze. Only necessity kept me trying.

Incentivised Review No
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
Right2Drive
Customer Experience MgrRight2DriveSend a private message

We are always looking to improve our customer service experience so thank you for your feedback Denise.

Kind Regards, Josh

Similar opinion? Write a review on ProductReview.com.au!
Bogdan Szczurowski
Bogdan SzczurowskiMetropolitan Adelaide, SA

Very Good support!!

published

With stressful station after someone damage our car Rigth2Drive come with solution and help out with no car perspective.Customer service was exceptional and easy!Highly recommended .Thank you R2D !Minimum paper work nothing to hard for them.I was given nice clean car to drive until our car was at collision shop.

Incentivised Review No
Right2Drive
Customer Experience MgrRight2DriveSend a private message

Thanks for sharing a review - we appreciate it. Glad we were able to help you in your time of need and we thank you in advance for recommending Right2Drive to your friends and family.

Kind Regards, Josh

Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Right2Drive compares to other Car Rental Services

Know better, choose better.

Compare all

Under the circumstances it was a very stressless experience

published

Customer Service was Excellent
There was no Bond
I had no expectations of what to expect in the way of a car .
I was just grateful to have a vehicle to use .
It replaced my car that I used for everyday Driving .

Value for Money
5/5
Transparency
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message

Thanks Lorraine, If you would like to follow us on facebook you can do so here https://www.facebook.com/right2driveptyltd/

Similar opinion? Write a review on ProductReview.com.au!
leeum
leeumSouth East Queensland, QLD

Great option...

published

Customer service was efficient, the car provided was larger but still met my needs. The entire process worked really well and saved me much time and inconvenience... would recommend Right2Drive anytime.

Booking Process
5/5
Vehicle Condition
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message

Thanks Leeum for taking the time to leave a great review.

Similar opinion? Write a review on ProductReview.com.au!

What a stress reliever

published

Excellent customer service and I was not expecting such a classy vehicle. The vehicle was mainly used to go to and from work. A pleasure to drive and delivered in a timely fashion.

Value for Money
5/5
Transparency
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Right2Drive compares to other Car Rental Services

Know better, choose better.

Compare all
Chico
ChicoGreater Melbourne (Metropolitan), VIC

Never heard about this service. Turned out to be awesome

published

Great for a "not at fault" driver. Drop off and pick up from my place of work. Kia Cerrato was not bad at all. Great conveniencee, when the insurance companies take 1 month to settle claims

Value for Money
4/5
Transparency
5/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mick R
Mick RSydney, NSW
  • 5 reviews
  • 2 likes

Very good service

published

I didn't hire these guys directly, the OEM of my damaged car did - another story. However, I will say the service and communication from R2D was outstanding - full marks on delivering a top quality car to my driveway and picking it up when I was done with it and got my car back. Can't fault them - and would use them again if needed - though it's one of those things you hope you don't need very often! Cheers.

Transparency
4/5
Customer Service
5/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Mick R
Mick R

Hi Josh. I'm one of the rarer breed who doesn't have a Facebook account, so no can do, but happy to sing praises here and elsewhere I do connect. Cheers, Mick.

Similar opinion? Write a review on ProductReview.com.au!
Choiten
ChoitenPerth, WA

Service professional

published

Amazing customer service and the car was received was clean and tidy. Have used the car for traveling to work. I didn’t wait for the vehicle too long and the car was delivered within two to three hours after the accident.

Customer Service
4/5
Vehicle Condition
4/5
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

John C.
John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Christina
Christina
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Doreen S.
Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Customer Experience MgrRight2DriveSend a private message
Andrew
Andrewasked

After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Customer Experience MgrRight2DriveSend a private message
See all Right2Drive questions

Get an answer from our members and Right2Drive representatives

Details

Features:

  • These cars are only provided to drivers who were not at fault during an accident
  • The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
  • Apply for a loan online and Right2Drive will assess your application and determine your suitability
  • The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers

Points of praise:

  • For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
  • It was common for consumers to receive professional service by friendly staff members
  • Many reviewers were surprised to receive a better vehicle than they had initially booked.

Points to consider:

  • If you were at fault, you’re not able to qualify for a loan car with Right2Drive

2021 ProductReview Awards logo

Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.