Impressive customer service
Easy booking process
No branch in Canberra
Great service and easy to organise
This is a great service...right to drive was easy to deal with, the car I was given was great, it was clean and comfortable and their customer service was outstanding. I would recommend this service to anyone looking for a replacement car whilst repairs are being done to your own car. It was so easy. Thank you right to drive!
Very useful service and the Factors of that when you don't have a car, it helps if you have a reliable car and that is what they provided thanks for that
Overall very good performance.
Met all my expectations , prompt arrival , representative explained every thing clearly, car was clean and representative explained process clearly. Highly recommend this company and uf needed will use them again with out hesitation.
The staff I dealt with were very polite and helpful. The replacement car was delivered the day I put in a request. It was clean and in good condition.
As I live in an area with very limited public transport, it was a godsend.
Excellent customer service
We were very happy with the customer service provided by Right to Drive. The vehicle met our needs and a pleasure to drive. Only complaint was the dirty engine and compartment . We would recommend this company to others
Loved the service and response time, great to have companies like Right to drive!. I was worried about how I am going to survive without a car but these guys helped. Much appreciated
Excellent communication channel with these pals
These lads did their best to accommodate us with a car during the entire time the our car was being repaired.
My only issue is that the car delivered, the tires were not inflated properly. But overall I am very satisfied and definitely recommend them.
Communication could be better
The initial contact with the staff member had me ripping my hair out, i had to repeat and spell everything,while another made it a breeze. Only necessity kept me trying.
Very Good support!!
With stressful station after someone damage our car Rigth2Drive come with solution and help out with no car perspective.Customer service was exceptional and easy!Highly recommended .Thank you R2D !Minimum paper work nothing to hard for them.I was given nice clean car to drive until our car was at collision shop.
Under the circumstances it was a very stressless experience
Customer Service was Excellent
There was no Bond
I had no expectations of what to expect in the way of a car .
I was just grateful to have a vehicle to use .
It replaced my car that I used for everyday Driving .
Customer service was efficient, the car provided was larger but still met my needs. The entire process worked really well and saved me much time and inconvenience... would recommend Right2Drive anytime.
What a stress reliever
Excellent customer service and I was not expecting such a classy vehicle. The vehicle was mainly used to go to and from work. A pleasure to drive and delivered in a timely fashion.
Never heard about this service. Turned out to be awesome
Great for a "not at fault" driver. Drop off and pick up from my place of work. Kia Cerrato was not bad at all. Great conveniencee, when the insurance companies take 1 month to settle claims
Very good service
I didn't hire these guys directly, the OEM of my damaged car did - another story. However, I will say the service and communication from R2D was outstanding - full marks on delivering a top quality car to my driveway and picking it up when I was done with it and got my car back. Can't fault them - and would use them again if needed - though it's one of those things you hope you don't need very often! Cheers.
Amazing customer service and the car was received was clean and tidy. Have used the car for traveling to work. I didn’t wait for the vehicle too long and the car was delivered within two to three hours after the accident.
this was quite a very good experience.
great customer service, didn't have too many choices regarding vehicles! Yes it was nice to have a car! Can feel the difference now being without one!I will recommend by word of mouth to whoever!
very efficient and courteous
very efficient and courteous. pick up and delivery was easy. will do business with them anytime. very comfortable vehicle. needed it for shopping, doctors appointments, visiting friends and family. well done
A great and excellent service!! Had to wait an extra 15 minutes though from the appointed time but “to accomplish the perfect perfection, a little imperfection helps” ~Dejan Stojanovic~
But other than that, everything was smooth sailing. I would highly recommend right 2 drive to anyone.
The best hire car company i have ever used
This company is great. I used their car for almost five weeks. They dropped the car at me house and picked it up from my house after 5 weeks. I recommend this company. I will definetly use them again and again
Very handy in a regional area
The Right2Drive vehicle was very handy when your car is being repaired over 100km's from home. We had the car for 1 week while ours was being repaired, it was a recent model vehicle and very clean. My only bad review is the regional office (100km's in the opposite direction to our repairer) that was delivering the R2D vehicle to us failed to inform us that due to circumstances beyond his control the car would be arriving 2 hours later than we had arranged. So we were left sitting and waiting. We rang the main office which is over 1000km's from...us and they did try to help with as much information as they could but it did little to shorten our waiting time. A direct phone call from the regional office to our mobile would have help the situation.
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to firstname.lastname@example.org so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to email@example.com
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to firstname.lastname@example.org I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
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