Impressive customer service
Easy booking process
No branch in Canberra
Reviewer Photos & Videos
Our only vehicle was severely damaged by an out of control car. And repairs were going to take months. I thought I would need to buy an interim replacement vehicle until the panel beating company told me about Right2Drive. I contacted them and within a few hours a replacement vehicle (similar to the one that had been damaged) was delivered to us. The service was brilliant, and the staff involved incredibly friendly and helpful. I can't recommend them too highly.
Professional Prompt and Friendly Service.
Customer service was excellent on phone and in person. I received my loan car the day mine went in to be repaired it was delivered to me the same day mine went in for repairs at the smash repair shop.I received an almost brand new car so couldn't fault them. Car was picked up from panel beaters after my car was fixed at no cost to me.
Would highly recommend Right2 Drive.
Highly recommend this service. Would definitely use again
I’m grateful my towtruck driver recommended Right2Drive! A Clean, comparable 7seater 4wd delivered to my home by lunchtime and was picked up picked up 5 weeks later at no cost to me. This has been a fabulous service and made the inconvenience of my car repair so much LESS stressful. Thank you!!
Really great experience - highly recommend
This is a fantastic service. Have used it twice and I cannot fault it. They simply deliver on everything they promise. Great staff, always punctual - would definitely recommend and would use again.
Very good service I've used them twice this year.they were very helpful and the people that I dealt with were very friendly and helped me out a lot n drop the car off on time thanks again right2drive
Amazing service and friendly staff. Made my life so much easier having a car while mine was being fixed! I would use this service again in a heartbeat! So happy!
- Verified customer
More than Excellent !
Very professional service, from online team, customer service team, delivery and pick up team members are so helpful and supportive, extremely fast service , I have received the rental car in just 2-3 hours from the call and delivered to my home, and they picked up from different place the when I asked them to do so
the best of all they sent to my lovely almost new Subaru Forster comes with full option
It was easy to communicate with the customer service team. Worked hard to provide a vehicle that would work with my families needs. The process that Right2Drive took to provide the vehicle was outstanding and the vehicle was dropped off at my address sooner than said. The vehicle was easy to drive and comfortable for the family. Renting the vehicle was way easier than past experiences with other rental car companies. Will go back to Righ2Drive in the future!
Used it twice already
We had two traffic accidents this year. Our insurance does not cover rental car costs. We contacted Right2Drive to see what they could do. Everything has turned out to exceed our expectations: friendly and easy communication, fast delivery and the proceedings done in a smooth and professional manner. When the second accident happened, we went back to them and they haven’t disappointed us. We will not hesitate to recommend Right2Drive to anyone.
Great company to deal with
I was hesitant regarding having a hire car while my insurance was sorted. I had a Corolla, current model not the 2004 model I was used to. Really liked the reverse camera. I have since priced them but unable to afford the $1,000 needed for supply and installation. It took about a week to work out all the buttons. The only downfall was I was unable to connect my phone.
Customer service was great. Would not have been able to go about daily chores without a vehicle. Thanks, more people should definitely know about this service and how it eliminates the inconvenience caused by accidents.
Great service all round
Great service would highly recommend over any other car rental service. Ko was punctual and very friendly.
I needed a car big enough to fit 3 baby seats and a pram, was told I was getting a hyandai sonata. I had delivered to me at my home address a new Holden series 2 station wagon and it was beautiful thank you.
Amazing company, friendly staff
The customer service at Right2Drive is amazing. Every one I spoke to had such friendly, respectful manner, and were so kind to me. I felt really comfortable in booking a hire car. I picked the car up from ( not sure if the spelling is correct) a guy named othneal he was so kind and a very happy guy. He made our experience very smooth and great. The vehicle I got was a lot better than the vehicle I actually have hahaha I was very excited to drive it. I used the vehicle for work and to pick up my younger family from school. Highly recommend Right2Drive they’re a great company.
Great service more people should know about!
Pick up and drop off was a breeze, and the car provided was very clean and a good substitute while mine was being repaired. A great service that more people should know about.
Exceptional. This offer, product, service finally gives back to not at fault victims!
A suitable car dropped off and picked up when and where you want
Easy over the phone and set up process
After the stress and burden of a not at fault accident. This is quick, no stress, no paperwork, no arranging public transport it's all taken care for you. Finally not at fault people are taken care of!
The worst review I read was "the car was not as good as mine" if that's the worst review you read then it's a great arrangement (and it is).
Very good experience with R2D
my repairer organised a replacement car from R2D for me. David was a bit late that morning due to the traffice and other issues, but he took uber to come first and let his colleague to drive the car to the repairer's place a bit later, so that I didn't need to wait too long. David went through all documentations with me very thoroughly, and he was very professional. After the car arrived, he even gave me a quick heads up about the car's function.
When I needed to return this car, I was not asked to wait for a staff to inspect it. I simply left it with my repairer.
Great service,very professional,..
Made me less stressed...im not wrong this is it ITR for choosing..their service quick they organized and i was given me a good car...thanks Mr.Ben F.for the great service,thank you
What a great service!
What a great service. The loan car was delivered to my home the morning I called. When my car was repaired I contacted Right to drive so they could collect the loan car from the workshop where my car was repaired. Great peace of mind and no hassles!
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to email@example.com so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to firstname.lastname@example.org
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to email@example.com I will be able to look into the matter. Kind regards, Josh
- These cars are only provided to drivers who were not at fault during an accident
- The hire car is funded by the insurance company of the person who was at fault. If this person refuses to pay, then Right2Drive will not charge you for the rental costs
- Apply for a loan online and Right2Drive will assess your application and determine your suitability
- The cars are COVID safe, with fully sterilised interiors and disposable steering wheel covers
Points of praise:
- For those who had booked a car after getting into an accident, Right2Drive’s efficient service alleviated a lot of stress
- It was common for consumers to receive professional service by friendly staff members
- Many reviewers were surprised to receive a better vehicle than they had initially booked.
Points to consider:
- If you were at fault, you’re not able to qualify for a loan car with Right2Drive
Accidents happen, and if you need a replacement car, Right2Drive will swiftly provide you with a suitable option. With an overwhelming majority of 5-star reviews, Right2Drive achieved the 2021 ProductReview award for their efficient customer service and easy booking process.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.