Handy tech once settings tuned
I’ve had this installed for about a month now and for the first fortnight I regretted it! After the initial novelty wore off the incredible sensitivity of the motion detector had alerts being sent day and night. After a few adjustments however to street distance etc I’m now really happy and can see who’s at my door and chat even when not home. It does still pick up tree movement reflecting in glass but I know now if I get many alerts I can snooze for a period of needed. Historical records will be there to retrace if needed at $40/year as the ...plan for cloud storage of clips is cheap and I can check live any time also. Unable to connect at times but will with a second attempt. Overall it offers great peace of mind and I don’t have to worry about parcels or strangers at the door anymore. Easy installation, easy battery recharge. Still fine tuning.
Works well. Pleasantly surprised
I purchased this doorbell with some hesitation based on other reviews but was pleasantly surprised. My modem (Netgear nighthawk) is only 10m from the front door which might help but the ring2 works extremely well. I also got the chime and both phones and the the chime ring within a second of someone running the bell. The video feed is clear and I can have proper conversations with the caller even when I’m remote. Motion capture also seems to work pretty well and there are enough options to configure it how I like. Night vision is also acceptabl...e quality in my opinion. Battery lasts several months with my setup. Only bummer is the ongoing costs for storing video footage but that’s optional and fairly standard for this type of device. Would recommend.
Waste of money
An over priced doorbell that doesn’t work as advertised. First had issues connecting to the App, now the battery runs down within hours. Then it started with latency issues and now it doesn’t ring at all. An expensive white elephant!
- Verified purchase
It's pretty good
Our doorbell the Ring video doorbell 2 is under the porch at the front door, easy to setup but I had to try to connect to the WiFi a couple of times.
The laptop you're using with the Ring app, displays a picture of anyone approaching the front door, and tinkles, my iPhone X tinkles too, and a notification comes down, you have to open the iPhone opens when you press the notification with facial recognition. At night it’s a black and white video and during the day it's a good colour video slightly fish eye.
I've the chime as well, with the wifi t...
Purchased in May 2019 at Bunnings, Oxley for $249.00.
It’s all about connectivity
Installation was easy. Battery life is exceptional, making my Swann battery operated security cameras look woeful. In deed the very fact the battery can be interchanged without removing the device is excellent. I have read the reviews that complain about poor connectivity. But I have to say, that’s the purchasers responsibility. I have been having wifi internet problems for a while including with the Ring and recently upgraded to a Tri-Band wireless access point with 1X2.4ghz band and 2X5ghz bands in addition to wired connections to solve the i...ssue. And I no longer have any wifi issues on any devices at all. It all comes down to how well you setup the Ring communicate to the internet. I have no delays HD video conferencing and can chat with callers in real time as though I’m right there. The adjustable zones, sensitivity and detection is miles ahead of competitors. I’ve already started replacing the Swann gear with Ring. The only draw back is that Ring requires an annual subscription to keep recordings where as others do not.
- Verified purchase
Like the parson's egg - good in parts
Numerous issues with this product. Whilst the concept is good, the implementation leaves a lot to be desired. Installation itself was a breeze. Instructions were excellent and simple to follow. Setup of the app on three different platforms (iPhone, Android - 2 devices) and Windows 10 desktop went without a hitch.
The problems started from there. First major problem occurred after an update to Android Pie on my Samsung S8+ phone, when all the notification sounds disappeared from the selection dropdown. Support (as mentioned in other reviews) was...
Don't waste your money
Found to be very poor with the voice connections ie hard to hear and scratchy .the installation was very easy and instructions excellent. Very slow to connect once notified on mobile phone
Purchased in May 2019 for $250.00.
- Verified purchase
Works flawlessly for me. App can be improved. Wished they have 24/7 recording
Have had the bell since Nov 2018. Has been working as it should since day one.
Installation was easy, setup was easy. It worked right away
Always receive notification when someone is at my front door, only very few fault detection.
The Android app could be improved, When trying to talk to someone at the doorstep when my phone is connect to my car's Bluetooth, sound doesn't come out from the car speakers which make it very hard to hear. I couldn't hear a single word the courier said. Only works in quiet environment.
Camera quality is pretty goo...
Fantastic piece of technology.. always alert me of whose on the door
Ring door bell is perfectly working for me and always alerts and records whose on the door or approach my door. Looking forward to purchase the Home Alarm Security system to integrate with my door bell.
Purchased in January 2018 for $360.00.
- Verified purchase
Hardly ever works
Had so much trouble installing it, had to try 4 different mobile phones before I found one it would actually connect to.
Battery then died within 2 weeks however I put that down to it being the first charge and it seemed to have been ok since then.
Doorbell keeps disconnecting from wifi and is a hassle to get connected again (as neither of my phones will connect to it so need to borrow my family member's phone that I was able to set it up with initially).
Even when it does work, the app/video is so laggy that by the time I answer via the app, whoever was at the door has usually given up and walked away.
DONT WASTE YOUR MONEY
This has so many issues. Only works when it wants too either on 4g or wifi. Had IT experts look into it, thinking it was my internet but nothing wrong with my net. When tring to look at live view you get black screens more than a live view. Help desk is no help what so ever. Two days to get back to me and just washed there hands by saying it was the internet not the product. Please do yourself a favor and save your money. Its a very expensive non working doorbell.
Nothing but problems
Problem is an understatement I have a list of issues If I knew these problems would happen to me I would run in the opposite direction. I have had ring 1 and ring 2 and I have the ring spot light as well. Don't get me wrong the idea is great but the product has multiple problems. Just to list a few my ring will randomly in the month unsync to my wifi and when I get home it takes me over a hour to resync it. When fixing this issue it can't seem to find my wifi network but it can find all the other surrounding wifi networks very annoying. Battery...is shocking so it's best to hook up to power as the battery doesn't last long with motion dection or even just sitting on the wall still has a short life. My time stamp on my recordings is wrong and you can't change it says ring? not until next year they said lol not useful if you have a break in and the time stamp is wrong and the police have the wrong time it happened that seems a little silly I think. The speakers has issues, my wife can hear me ok when I talk through the app but when she talks through the ring I can't understand a thing and is this not a big reason to have this product so disappointed on this. Last one as ill be here all day the video HD feed, when I get a notification on my phone I answer it and it's slow it skips when I live view it my phone my router is 2m away from ring and my internet speed is like 95mbps and upload is 40 and I have a high end router so it's not me I ruled that one out. Hope this helps people when looking at this product wasted alot of money for a poor product.
- Verified purchase
A product can't be this bad - can it?
Purchased this thing because I'd already tried a Digoo which didn't work either. Both devices managed to ring the phone, however the video channel took ages to open if it opened at all, and the audio was either absent, too faint to hear, or garbled by interference and continual echoing and feedback. We had difficulty even answering the Ring with the phone app, and had to turn off the phone to close the video channel if it opened.
Ring Support contacted me two days after I'd returned an unflattering survey and seemed unaware of a support re...quest I'd previously made via the app. Turns out their 24/7 support means you can ask for it anytime, however their support people are in Arizona and work 45 hours per week while Australians are likely to be fast asleep (or trying to get to their own jobs or get the kids to school if they live in the Eastern States). They seemed to want to establish that my connection speed was inadequate although at around 4-6Mbps this wasn't going to wash; we got the same results with the doorbell within 2m of a wifi range extender (which I had bought to try to coax the Digoo to work) and inside next to the router. I was glad to have bought from Officeworks, who refunded my money after 27 frustrating days, no questions asked.
Horrible and Rude service
The service call goes to USA- rude and hopeless service. Charged my ring plan twice even after few calls and deleting the doubling of the address twice.
[name removed] did return the amount like he is doing a fovour! That was our own money!!
Good product but these guys from USA call centre are rude and bunch of jokers!
I am now discouraging every one I know here in Australia not to go for this rude US company please.
Almost useful, not as reliable as I'd hoped
Battery goes flat within a month or so. I live on a street where the front door is right on the footpath. As a result, it is constantly being triggered by people walking by, which drains the battery very quickly. I have suggested a software update to allow turning off motion triggering via email / FB and other but the customer service team doesn't respond.
When the battery has some charge, it's still a bit clunky to show on my phone (even when home). The audio seems broken and difficult to understand at the door. The mic/speaker status butto...ns are also confusing - are they on? Off? Who knows. Was hopeful based on other reviews, but the UX has been a solid let down. Poor customer support hasn't glittered the experience either. Hopefully others have had a better result.
95% waste of money
Product seems to "ring" on phone within a reasonable period but by the time I get video to see "who" the visitor is they have returned to their home country (we have high speed fibre and nothing else appears slow). Motion detection works but the all whistles and bells zone and range adjustment is useless. Ours is adjusted to the minimum but still picks up passing vehicles about twenty feet away. The "bing bing" at the phone can be adjusted to your choice of something sophisticated and/or cool, but the tone someone at the door hears is non adjus...table and sounds like something you might find in the "to clear" bin at your local $1.00 shop (and still failing to sell). Battery powered seemed like a good idea but becomes tiresome. Big and not particularly elegant looking. No home recording alternative, pay Ring a subscription for cloud storage... kind of like cheap inkjet printers but expensive ink... except in this case the "gotcha" is expensive too. Mechanically well made and presented (nice cardboard box). Footnote re upload speed: Noting the comments in some reviews that the unit requires fibre and an upload speed of at least 5 Mbps (and the associated inference that this makes everything tickety-boo), I ran a speed test on my (seemingly to me) adequately brisk line. It varies a little over 24 hours but shows a best of 57.7 Mbps down and 32.5 Mbps up. 6x the minimum upload recommended. "Ring 2" is going into "Bin 1" as soon as I find a well reviewed replacement.
By the time I can answer or if I can answer it's too late. I can view the video later. Motion detector loads too late as well. Had a strange man at my door today.I did get motion alert but wouldn't load on my phone then when he pressed ring, I didn't answer because the screen was black. Cuts in and out, $320 is a lot of money for me so really really disappointed with the loss of money and the product doesn't work how it's promoted :-(
Terrible customer service who automatically blame internet connection.
Ring recommend a 2mbps upload speed to be able to use the doorbell properly, and a minimum around 1. With Telstra ADSL we had about 1.1 and it did not work at all. We then switched to a fixed wireless provider where we almost constantly have 11mbps up, but it still barely worked. Ring customer service tried multiple times to blame our home WiFi but all other devices had strong reception even when I crossed the street and kept walking a bit more. Eventually they replaced it with a doorbell Pro which still has its issues. They also promised Apple...HomeKit support over two years ago and it still hasn't surfaced; instead social media accounts bringing this issue to light are being banned by Ring. It's a great concept and I would buy another WiFi doorbell but not from Ring unless they significantly improve.
- ‹ Prev
- Next ›
Questions & Answers
The audio on my Ring Doorbell 2 is very static and not very audible, sometimes only 1 way instead of 2 way. Is this common or is this a faulty doorbell?
I haven’t had this experience. The 2 way audio on my doorbell is clear (and the video is surprisingly good too). I’m guessing that either the doorbell is faulty or possibly a Wi-Fi issue.
Hi Chandel, I haven’t had this experience. If I am not at home I now ignore the video calls because the time it takes to get to my phone and the doorbell to handshake, the people have gone, even though I on the NBN at home and Telstra on my phone with my modem/router on the other side of the wall of the doorbell, I would think you have a fault in your unit worth having it checked, then at least you will have a expensive doorbell at home.
Still not a big fan of the Ring Doorbell. Arlo is the way to go.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.