Great camera quality
Motion sensor notification lag
Requires subscription to access videos
Reviewer Photos & Videos
It is unusable on 100mb/s NBN connection.
Interface, App, the doorbell itself, packaging is awesome, professional.
But it’s primary function to see who is at the door doesn’t work. It’s slow and just unusable.
I have a 100mb/s NBN connection in Melbourne Australia with good WiFi. But it runs terribly.
Purchased in March 2019.
Very bad quality product
Had the Ring doorbell 2 for about 2-3 years now and it's a shockingly bad product. It rarely connects properly no matter how good my NBN and boosters and routers etc are.
The best part now is that the Doorbell plastic has failed and begun to crack and fall off. No spare parts are available and the tech support from the USA couldn't care less.
This is not a good product and good luck if you ever need any support because it's non existent.
Purchased in January 2018 for $300.00.
They are Rubbish
Agree with others that the picture (when it works) is good BUT it continually needed a factory reset, the battery had to be recharged about once a week, the wifi was hopeless even after I bought a booster/extender and placed just inside the door. Ended up taking it back and getting my money back ($200). They indicated that they had had problem with them !!!
Purchased in July 2020 at Bunnings Warehouse for $200.00.
Never connects to live view
Worked well for the first month and then after that it has been hopeless. Motion alerts are too late, doorbell doesn't ring to the app or rings really late that the people have left, atleast 90% of the time it will not connect to live view either which means you need to keep spamming to try connect to the live view, then give up. There is the rapid ring app which works a little better at times when you want to connect to live view but overall, the cost outlay is not worth it. To put the cherry on top, to actually record your "events" when the d...oorbell or motion sensor goes off, you will need to pay for a subscription fee. It is not possible to justify paying this subscription when it doesn't work for the pure basics it was meant to do, to start with, albeit the cost.
Purchased in January 2019 at Harvey Norman.
Not worth buying it. It works well when u try to see the love view, but when someone is actually on door, it failed to connect or took too long to activate. Unnecessary motiom detection as well and you hav to buy a subscription for all the features which doesn't work.
Purchased in August 2020 at Harvey Norman for $250.00.
Dont waste your money
What the point is a doorbell when is doesn't ring when someone activates it? Most useless piece of technology that we have ever purchased. No customer service available to help.
Purchased in January 2020 at Harvey Norman for $299.00.
9 times out of 10 when away from home and it rings cant connect whilst someone is there , i have excellent wifi connection strong , it just delays everytime you try , its fine when you check live vision at any other time
Purchased in October 2019 at Costco NSW, Casula for $299.00.
Very unreliable, avoid it
The video is obscured by video artefacts about 60% of the time and renders the video useless. You cannot mute the motion detection without muting the doorbell as well, or turning motion detection off entirely (So if you're using the desktop / laptop app, get ready to hear the motion detection chimes non stop while you're using the PC and trying to watch something or listen to something). The motion detection shows video for a short amount of time, too short for the source to be unobscured by artefacts or being out of view. When needing to see l...ive view in haste, it is almost guaranteed to "Fail to connect" or hang on the connecting screen indefinitely. By the time it works, the situation has passed. It is extremely unreliable and even worse, you have to pay for a subscription for these features that rarely work. It's a nice idea but terribly executed. Avoid it.
Purchased in August 2019 for $299.00.
Ring doorbell 2
I strongly don't recommend buying this as they advertised it records and acts as security cam and many other features however they actually you need to buy a package to be able to use these features and does not come with anything
Purchased in March 2020 for $200.00.
Ceased working after self initiated firmware update and no customer support
Set up, instralled and configured, an dthen it tried to upadte its own firm ware - never worked again after hard resets, reboots etc. No response form their 24*7 contact centre. What a joke!
Purchased in March 2020 at ring.com for $199.00.
Great front door security
Bought this product a few weeks ago and it has not skipped a beat. It is an excellent product that you can control from your phone, laptop or desktop computer. It detects motion when people come to your property and you then receive notifications of this on your phone, tablet or PC. You can see, hear and speak to anyone at your front door in real time from anywhere, with video recording. Very easy to install. We chose the non wired battery model. Are yet to see how long the battery lasts before recharge.
The only downside to this product that w...
Good, easy to install and easy to use doorbell
Ring 2 is easy to use and I love that it still looks stylish whilst still serving its purpose. The quality of the video is good too. Sometimes there are false alarms to my phone however if I were to compare this to Arlo (which I have), this product is better in that department. There is a problem with connectivity which happens now and then (Arlo has a better connection). When somebody presses the doorbell, it takes more than a few seconds for your phone to send the notification. Having said that, I have bought a ring doorbell for my mum too.
Purchased at Harvey Norman.
Never had an issue
I can't fault this doorbell.
I get notification when the Battery is flat and it is easy to recharge.
If someone passes the house too close I get a voice on my phone...someone is at your front door.
Clear picture and 2 way talk...
Just never loose the screwdriver to get the battery out...
Purchased in April 2019 at JB Hifi Home for $300.00.
I Bought the device ring 2 less then a year and it was working fine till last week it stop working correctly, i can't access live view anymore and not even answer any call over 4G, i called the support but as usual they were very bad with no direct answer always for them it's internet provider problem not ring device problem my internet speed from the router was 45Mbps Download an 19 Mbps Upload i asked the support guy many time ( Ronn) what's the requirement speed to answer a call he never gave me an answer his answer was the support answer wa...s " to answer a call using "4G" mobile data, will not work. It's a default setting of your phone. You have to turn off your mobile data for you to be able to take the call" My data working fine an my phone i have security cameras and i can access all of them at the same tome without any broblem.
Purchased in March 2019.
Buy something else without hidden costs
Great product until free 30 day subsrciption runs out. No memory card to store previous alarms. Pay or only see live view. What a joke. Pay good money and they want more ongoing costs for life of doorbell. Suggest to buy one with memory card. Cheaper and no ongoing costs. Looking for refund. But doubt that now. Once suckered but never again... what a complete rort. And had to pay addional $50 for a chime too... :-(
Purchased in January 2020 at Bunnings Warehouse for $350.00.
Love this video doorbell - motion and doorbell notifications
With the App on your phone, never miss anyone coming to the front door as it picks up motion as well as someone ringing the doorbell. Get notified anywhere you have WiFi, we received notifications while in Singapore. Keeps records on file or you delete what you want. You can add cameras to the system as well. For the price, this is a great piece of security to have on your home. You can answer the ring and people think you're home. Def worth buying
Purchased in March 2019 at JB Hi-Fi for $328.00.
Happy With It...
Installation was very easy, not a brainer.
Connecting the device to the wifi took 3 attempts then it was successful.
iPhone and iPad Apps work very well.
In fact, I use my iPad as a wall mount monitor in the open kitchen area.
Once the motion settings and Motion Zones adjusted properly, it does the job very well.
I have NBN25 and my Ring Doorbell 2 connectivity is pretty reasonable.
Unlike some, I don't have delay/lag with motion alerts or doorbell.
Purchased in November 2019.
Two years, 3 replacement products
Don't waste your time and energy. US customer service is no help (I can read a script too) and certified electricians have not been able to get 3 replacements sent to work.
I'll look for another device in the future.
I've been using the Ring Video Doorbell 2 and my initial free subscription has run out. For me, the single largest disappointment is the fact that the system sends all data (events/video/audio) to Amazon, which is way too much of a privacy red flag. In my case, 95% of the motion detection images are me coming and going from my house, and taking out the garbage in my boxer shorts. Amazon even wants to charge us for the privilege of giving them our personal data; which undoubtedly they are mining for further profit. There is no option for the sys...tem to work in standalone mode, were the doorbell would store data on a local SD card and serve it up directly to my mobile, so that my personal data never leaves my network. Even if I ignore the privacy issue, it falls way below expectations on a couple of key points: 1) voice audio output at the doorbell is a crackling incomprehensible sound - its like listening to Yoda talk while he eats potato chips at the same time; 2) the delay between someone pressing the doorbell and being able to view the video and talk through the doorbell over my mobile is way too long, as to be useless to catch someone like a courier delivery. The delay between a motion event and hearing that alert on my mobile is about 5 seconds, then I need time to unlock my mobile, go to the app, then there's further delay acquiring the video, etc. For reference I have NBN100 business internet plan. It does have good points: (kind of) easy to install, good battery life, 1080p color image, night vision and motion detection. I'll look for another device in the future.
Purchased in November 2019.
Didn't Video Visitor
The Ring Video Doorbell 2 constantly sends me alerts. I had it on the least frequent alerts and anytime a loud noise was made, it activated and I received alerts. That was, until this morning. My niece delivered flowers to my door, then texted me to let me know that they were on my porch. Brought the flowers inside and began to wonder why I hadn't received an alert from Ring. SHE WAS NO WHERE ON MY VIDEOS.I contacted Ring and their response was that when set on infrequent motions, it goes to sleep for either 10, 20, or 30 minutes. It had alert...ed me immediately before and after my niece made her delivery but did not video her. What if that had been the crook who caused me to purchase a security system in the first place. I returned all $600.00 worth of my equipment. Sure didn't do what I bought it for.
Purchased in November 2009 at Lowes for $60,000.00.
Questions & Answers
Since the last update the door bell is not working saying its off line, I got it to connect but it is off line again.
The audio on my Ring Doorbell 2 is very static and not very audible, sometimes only 1 way instead of 2 way. Is this common or is this a faulty doorbell?
I haven’t had this experience. The 2 way audio on my doorbell is clear (and the video is surprisingly good too). I’m guessing that either the doorbell is faulty or possibly a Wi-Fi issue.
Hi Chandel, I haven’t had this experience. If I am not at home I now ignore the video calls because the time it takes to get to my phone and the doorbell to handshake, the people have gone, even though I on the NBN at home and Telstra on my phone with my modem/router on the other side of the wall of the doorbell, I would think you have a fault in your unit worth having it checked, then at least you will have a expensive doorbell at home.
Still not a big fan of the Ring Doorbell. Arlo is the way to go.
This follow-up product contains all the features of the original Video Doorbell but is now easier to set up and comes with improved motion-detecting capabilities. There is a new physical design with a removable battery for easy re-charging. Every box comes with two faceplates for two colour options. In addition there is:
- Rechargeable battery power or hardwire to existing doorbell kit
- 160 degrees field view
- HD 1080P video resolution
Similar to the original, the complaints many reviewers had included the delay in terms of motion sensing notifications and the unreliable connection even in the presence of fast WiFi. The video subscription service is necessary to be able to use the product to its full potential. The device is easy to install, however and the video quality is clear and precise.
- GTIN12: 842861100396
- MPN: 8VR1S70AU0 and 8VR1S9-0AU0
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.