Ceased working after self initiated firmware update and no customer support
Set up, instralled and configured, an dthen it tried to upadte its own firm ware - never worked again after hard resets, reboots etc. No response form their 24*7 contact centre. What a joke!
Purchased in March 2020 at ring.com for A$199.00.
Great front door security
Bought this product a few weeks ago and it has not skipped a beat. It is an excellent product that you can control from your phone, laptop or desktop computer. It detects motion when people come to your property and you then receive notifications of this on your phone, tablet or PC. You can see, hear and speak to anyone at your front door in real time from anywhere, with video recording. Very easy to install. We chose the non wired battery model. Are yet to see how long the battery lasts before recharge.
The only downside to this product that w...
- Verified purchase
Good, easy to install and easy to use doorbell
Ring 2 is easy to use and I love that it still looks stylish whilst still serving its purpose. The quality of the video is good too. Sometimes there are false alarms to my phone however if I were to compare this to Arlo (which I have), this product is better in that department. There is a problem with connectivity which happens now and then (Arlo has a better connection). When somebody presses the doorbell, it takes more than a few seconds for your phone to send the notification. Having said that, I have bought a ring doorbell for my mum too.
Never had an issue
I can't fault this doorbell.
I get notification when the Battery is flat and it is easy to recharge.
If someone passes the house too close I get a voice on my phone...someone is at your front door.
Clear picture and 2 way talk...
Just never loose the screwdriver to get the battery out...
I Bought the device ring 2 less then a year and it was working fine till last week it stop working correctly, i can't access live view anymore and not even answer any call over 4G, i called the support but as usual they were very bad with no direct answer always for them it's internet provider problem not ring device problem my internet speed from the router was 45Mbps Download an 19 Mbps Upload i asked the support guy many time ( Ronn) what's the requirement speed to answer a call he never gave me an answer his answer was the support answer wa...s " to answer a call using "4G" mobile data, will not work. It's a default setting of your phone. You have to turn off your mobile data for you to be able to take the call" My data working fine an my phone i have security cameras and i can access all of them at the same tome without any broblem.
Purchased in March 2019.
Buy something else without hidden costs
Great product until free 30 day subsrciption runs out. No memory card to store previous alarms. Pay or only see live view. What a joke. Pay good money and they want more ongoing costs for life of doorbell. Suggest to buy one with memory card. Cheaper and no ongoing costs. Looking for refund. But doubt that now. Once suckered but never again... what a complete rort. And had to pay addional $50 for a chime too... :-(
- Verified purchase
Love this video doorbell - motion and doorbell notifications
With the App on your phone, never miss anyone coming to the front door as it picks up motion as well as someone ringing the doorbell. Get notified anywhere you have WiFi, we received notifications while in Singapore. Keeps records on file or you delete what you want. You can add cameras to the system as well. For the price, this is a great piece of security to have on your home. You can answer the ring and people think you're home. Def worth buying
Happy With It...
Installation was very easy, not a brainer.
Connecting the device to the wifi took 3 attempts then it was successful.
iPhone and iPad Apps work very well.
In fact, I use my iPad as a wall mount monitor in the open kitchen area.
Once the motion settings and Motion Zones adjusted properly, it does the job very well.
I have NBN25 and my Ring Doorbell 2 connectivity is pretty reasonable.
Unlike some, I don't have delay/lag with motion alerts or doorbell.
Purchased in November 2019.
I'll look for another device in the future.
I've been using the Ring Video Doorbell 2 and my initial free subscription has run out. For me, the single largest disappointment is the fact that the system sends all data (events/video/audio) to Amazon, which is way too much of a privacy red flag. In my case, 95% of the motion detection images are me coming and going from my house, and taking out the garbage in my boxer shorts. Amazon even wants to charge us for the privilege of giving them our personal data; which undoubtedly they are mining for further profit. There is no option for the sys...tem to work in standalone mode, were the doorbell would store data on a local SD card and serve it up directly to my mobile, so that my personal data never leaves my network. Even if I ignore the privacy issue, it falls way below expectations on a couple of key points: 1) voice audio output at the doorbell is a crackling incomprehensible sound - its like listening to Yoda talk while he eats potato chips at the same time; 2) the delay between someone pressing the doorbell and being able to view the video and talk through the doorbell over my mobile is way too long, as to be useless to catch someone like a courier delivery. The delay between a motion event and hearing that alert on my mobile is about 5 seconds, then I need time to unlock my mobile, go to the app, then there's further delay acquiring the video, etc. For reference I have NBN100 business internet plan. It does have good points: (kind of) easy to install, good battery life, 1080p color image, night vision and motion detection. I'll look for another device in the future.
Purchased in November 2019.
Didn't Video Visitor
The Ring Video Doorbell 2 constantly sends me alerts. I had it on the least frequent alerts and anytime a loud noise was made, it activated and I received alerts. That was, until this morning. My niece delivered flowers to my door, then texted me to let me know that they were on my porch. Brought the flowers inside and began to wonder why I hadn't received an alert from Ring. SHE WAS NO WHERE ON MY VIDEOS.I contacted Ring and their response was that when set on infrequent motions, it goes to sleep for either 10, 20, or 30 minutes. It had alert...ed me immediately before and after my niece made her delivery but did not video her. What if that had been the crook who caused me to purchase a security system in the first place. I returned all $600.00 worth of my equipment. Sure didn't do what I bought it for.
- Verified purchase
Super easy installation & connection.
Very clear video & instant notification to phone.
Would definitely recommend & wouldnt hesitate to buy another one if ever needed.
Audio is clear ... however when my son arrived home, I was 6km away.... the motion detection was instantly notifying my phone but the audio was hit & miss when I spoke to him. I could hear him ok but he couldnt hear me properly whilst at my front door.
My only complaint is a quarter of the vision is white .... affected by daylight. Sunny or overcast. However, my Ring2 is lo...
Purchased in November 2019 at The Goodguys for A$258.00.
I paid full lifetime coverage for my Ring door bell and four cameras in Adelaide and then find out that Ring only works properly in a America only ,they don't have any proper coverage in Adelaide Australia at all , and I got them for my families security what a lot of Rubbish, especially when you have paid them for bloody life time coverage what crap
Michael in Adelaide,South Australia
Purchased in January 2017.
Handy tech once settings tuned
I’ve had this installed for about a month now and for the first fortnight I regretted it! After the initial novelty wore off the incredible sensitivity of the motion detector had alerts being sent day and night. After a few adjustments however to street distance etc I’m now really happy and can see who’s at my door and chat even when not home. It does still pick up tree movement reflecting in glass but I know now if I get many alerts I can snooze for a period of needed. Historical records will be there to retrace if needed at $40/year as the ...plan for cloud storage of clips is cheap and I can check live any time also. Unable to connect at times but will with a second attempt. Overall it offers great peace of mind and I don’t have to worry about parcels or strangers at the door anymore. Easy installation, easy battery recharge. Still fine tuning.
Works well. Pleasantly surprised
I purchased this doorbell with some hesitation based on other reviews but was pleasantly surprised. My modem (Netgear nighthawk) is only 10m from the front door which might help but the ring2 works extremely well. I also got the chime and both phones and the the chime ring within a second of someone running the bell. The video feed is clear and I can have proper conversations with the caller even when I’m remote. Motion capture also seems to work pretty well and there are enough options to configure it how I like. Night vision is also acceptabl...e quality in my opinion. Battery lasts several months with my setup. Only bummer is the ongoing costs for storing video footage but that’s optional and fairly standard for this type of device. Would recommend.
Waste of money
An over priced doorbell that doesn’t work as advertised. First had issues connecting to the App, now the battery runs down within hours. Then it started with latency issues and now it doesn’t ring at all. An expensive white elephant!
- Verified purchase
It's pretty good
Our doorbell the Ring video doorbell 2 is under the porch at the front door, easy to setup but I had to try to connect to the WiFi a couple of times.
The laptop you're using with the Ring app, displays a picture of anyone approaching the front door, and tinkles, my iPhone X tinkles too, and a notification comes down, you have to open the iPhone opens when you press the notification with facial recognition. At night it’s a black and white video and during the day it's a good colour video slightly fish eye.
I've the chime as well, with the wifi t...
Purchased in May 2019 at Bunnings, Oxley for A$249.00.
It’s all about connectivity
Installation was easy. Battery life is exceptional, making my Swann battery operated security cameras look woeful. In deed the very fact the battery can be interchanged without removing the device is excellent. I have read the reviews that complain about poor connectivity. But I have to say, that’s the purchasers responsibility. I have been having wifi internet problems for a while including with the Ring and recently upgraded to a Tri-Band wireless access point with 1X2.4ghz band and 2X5ghz bands in addition to wired connections to solve the i...ssue. And I no longer have any wifi issues on any devices at all. It all comes down to how well you setup the Ring communicate to the internet. I have no delays HD video conferencing and can chat with callers in real time as though I’m right there. The adjustable zones, sensitivity and detection is miles ahead of competitors. I’ve already started replacing the Swann gear with Ring. The only draw back is that Ring requires an annual subscription to keep recordings where as others do not.
- Verified purchase
Like the parson's egg - good in parts
Numerous issues with this product. Whilst the concept is good, the implementation leaves a lot to be desired. Installation itself was a breeze. Instructions were excellent and simple to follow. Setup of the app on three different platforms (iPhone, Android - 2 devices) and Windows 10 desktop went without a hitch.
The problems started from there. First major problem occurred after an update to Android Pie on my Samsung S8+ phone, when all the notification sounds disappeared from the selection dropdown. Support (as mentioned in other reviews) was...
Don't waste your money
Found to be very poor with the voice connections ie hard to hear and scratchy .the installation was very easy and instructions excellent. Very slow to connect once notified on mobile phone
Purchased in May 2019 for A$250.00.
Questions & Answers
Since the last update the door bell is not working saying its off line, I got it to connect but it is off line again.
The audio on my Ring Doorbell 2 is very static and not very audible, sometimes only 1 way instead of 2 way. Is this common or is this a faulty doorbell?
I haven’t had this experience. The 2 way audio on my doorbell is clear (and the video is surprisingly good too). I’m guessing that either the doorbell is faulty or possibly a Wi-Fi issue.
Hi Chandel, I haven’t had this experience. If I am not at home I now ignore the video calls because the time it takes to get to my phone and the doorbell to handshake, the people have gone, even though I on the NBN at home and Telstra on my phone with my modem/router on the other side of the wall of the doorbell, I would think you have a fault in your unit worth having it checked, then at least you will have a expensive doorbell at home.
Still not a big fan of the Ring Doorbell. Arlo is the way to go.
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