Good HW system - does the job, not expansive
Have a B16 gas LPG system installed in recently built house. Works a dream, most satisfied with temperature and delivery. As it is correctly sited close to kitchen & bathrooms no issue with excessive lag time for hot water.
I think these are great long lasting reliable units BUT if you have a failure within at least 5 years max I think consumer law covers a warranty anyway. In other words a product must last at least as long as "a reasonable person would expect" = judge.
No company wants to risk such a ruling so just politely mention this to head office. They no small claims court is cheap for you, as is writing bad reviews here and Facebook etc. That should do the trick. I just got a heat pump hw system fixed one year out of warranty doing just this
Purchased for A$700.00.
B16 Installation nearest to Kitchen outlet.
Installed Rinnai B16 closer to Kitchen instead of having a 15 Metres run upgraded the gas supply back to the meter box.
Client was happy with my design.
Going back to the 1980's where the design was the Kitchen outlet being the most frequently used outlet.
Purchased in September 2020 for A$680.00.
- Verified purchase
Our ensuite instantaneous gas HWS stopped working (again), last Thursday ! Yes it happens to everyone but when our previous HWS had lasted 35 years and our Rinnai Infinity 26 that services our other two bathrooms a laundry and a kitchen is still going impeccably after 13 years it was disappointing if not unsurprising (had many problems since installation) that the Bosch Hydropower finally threw in the towell after about 8 years.
Naturally it was very inconvenient and we needed to get it replaced ASAP with the minimum of fuss and cost.
Purchased in September 2020 at Plumdog Plumbing - Western Australia for A$732.21.
Got water problems
I have a rinnai b16 hot water service.it works fine.only stops every morning when get up for work at 5am.it let's no hot water out any taps in house.takes about 30 mins.after hot water comes out taps it's fine for rest off day.but same thing happens again next morning.what could problem be
Not so hot?
We had Rinnai hot water heater installed and after the deed was done, I realised the it will not work without the mains power. The power, fortunately, did not go off too often in the year and half since the installation but now the thing does not produce water hot enough. I went to have a good look at it and realised they you would need a degree in electronics or be an astronaut to turn the heat on by 10 degrees. We had a old Vaillant and a Bosh water heater, both of which could be coaxed to life if they were not in death throes. Rinnai, in this case, is a good looking rubbish. In my opinion, maybe someone has a better experience.
Purchased in July 2018 for A$1,485.00.
Stay away from Rinnai and its shoddy products. I had this B16 unit installed in 2015 but it started having issues in 2018 where low hot water pressure would occur. I had my plumber look at it 3 times from June 2018 (i have invoice to prove when this issue started). Each time every 2 months i had to pay for someone to fix. On the third time, plumber asked me to claim warranty from Rinnai as calling out a plumber every 2 months- i may as well buy a new unit.
Called Rinnai yesterday but they said because it is now 2019 they wont honour warranty ev...
Purchased in October 2015 for A$2,000.00.
Wastes 80 litres a day
MY son brought this for me cause i was wasting 30 to 40 litres of hot water a day getting from my Aquamax 390 to my kitchen sink, so got a new b16 and moved it just outside my kitchen, now every time i turn it on i waste 10 litres before it gets to its hot temperature, that i had to get the plumber back to adjust up to 53- when it was only getting to 47/48- anyway, when i had to boil two kettles worth, to wash my dishes, so now im wasting at least 50/to 60 litres a day just in my Kitchen sink, and close to 30 litres a day in my bathroom, that's...between 80 and 90 litres a day in waste, and considering this, https://www.sustainability.vic.gov.au/You-and-your-home/Save-energy/Hot-water/Hot-water-running-costs ///((see-2 people (90 litres per day))) its a nightmare, & wish id just stuck with my Aquamax- anyway im just going to put my Aquamax back. way too much waste and cost to me, for me.
Purchased in March 2019.
Heaps of hot water!
I replaced my Bosch Hydro with this unit (ok unit)......wow what a difference! The Rinnai pushes out a lot more hot water with no problems. I'm on lpg and haven't been through a bottle yet but I assume it would use more than the Bosh. The hotter the water the more gas.
Uses so much gas!
This unit uses exactly twice as much gas as our old bosch unit. It also smells sweet like its running very rich and smells like gas or cooking bread. its only a month old and Im very disappointed. I am shifting this review to the infinity 16 page which is monitored.
Questions & Answers
I have just installed this unit and now realise if there is a power outage no electricity I will have no hot water and I am very disappointed and have no more money for another unit
Hi Lorele O,
Thanks for the question, Yes there must be a power supply available to operate this heater.
The electricity consumption is very low and we have customers in unreliable power supply locations or “off the grid” locations where a low cost Uninterrupted Power Supply (UPS) can provide a temporary power supply if the outages are regular.
Similarly where customers have lost power through floods, bush fires or other disasters a low cost inverter that operates from a car have been used.
Jaycar Electronics have an extensive range of UPS and Inverters available.
I have a rinnai b16 hot water service.in the early morning around 5 am get up for work.have no hot water at all come through the taps.it takes about 30 mins to come through.only seems to happen in winter.had a gas plumber out.he didnt know.once it comes through it's fine for rest off day.but happens every morning.what do I do to fix problems
Hi Sue, it is difficult to diagnose the issue with the unit, however this is not the normal operation of these units. Once switched on by opening a tap, the unit starts producing hot water within a couple of seconds. If the plumber has checked the external causes, ie the plumbing, gas and water to the unit, we would recommend booking a service call and having one of the Rinnai trained technicians inspect the unit.
You can book online here:
Hi I have a B16 and works well, but I want to make the water temperature hotter, how do I do this?
Hi Andrew Curtis, there are restrictions on the delivery of hot water to bathroom areas which may limit how hot your unit can be set to.
You can call our technical help desk on 1300 555 545 option 3 with the model and serial number of your unit (this can be found on a data plate on the left hand side of the unit) and they can advise if it is possible to increase the temperature.
- MPN: B16N50
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