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Does not give hot water as specified
1. Trade person installed B26 50degree system yesterday.
2. It does not give hot water even though the tap is opened fully. It is wasting lot of water but water temperature is low. It is little better than luke warm water. This was tested in kitchen and laundry.
3. The same story in the bathroom. It is advertised that it can support upto 3 bathrooms but the water temperature is insuffucient even in the single bathroom. So there was no point to test two bathrooms at the same time.
4. This product doesn't meet our requirements at all an...
Purchased in June 2021 for $2,500.00.
Absolutely the worst HW system So disappointed
Should have read the reviews before buying. Extremely frustrating when you have to fully open the tap and let all that precious water run for approx 3 mins before any hot water comes through. Totally unacceptable waste of a precious resource. How did Rinnai get away with that design flaw? Also, good luck trying to restart the unit when there is a power failure. Ours went down on a Friday night and Rinnai are Mon-Fri. The Rinnai phone message refers you to an emergency service which is extremely costly. Lucky I knew someone who had the same prob...lem and put me onto utube instruction video. I have spoken to others about it only to find they have the same issue and feel angry that the waste of water negates any savings of gas that this water heater may provide. My husband and I downsized to a small unit and one of us showers at night and the other in the morning. Pathetic! As a matter of fact the Rinnai brand reputation has fallen down to the bottom of the cliff. As soon as we can afford it we will be removing and replacing with another brand. Can't believe I am boiling water in a kettle to wash dishes! Cannot recommend the Rinnai infinity hws.
Purchased in March 2021 for $1,000.00.
Worst system. Do not buy!
Have had this system installed on a new house less than 1 year old. Water temperature fluctuates from warm to hot to cold. Been trying to get it fixed under warranty from Renai service team for last two weeks with no answer and no response to when it will be scheduled.
I've had to buy a new system as a result. The Rheem equivalent system is far superior and service is prompt. Do not buy as there is no prompt after sales service and you can not take back to supplier.
Purchased in May 2020 for $900.00.
Excellent Service .
Very Happy And Impressed With The Service With Received From Jarred And His Professional Plumming Team . Have No Hesitation In Referring And Recommending There Professional Plumming Services. Raymond And Carol Cotter..
Purchased in February 2021.
Needed replacing after 6.5 years
After only having this unit for 6.5 years error code 61 kept coming up, combustion fan failure, Phoned customer service Rinnai to be told it only has 3 year warranty. Had advice from 2 plumbers who both said replacement part was over $650 and not worth replacing as new unit only costs $800. Extremely disappointed as we expected to get at least 10+ years minimum out of it. Even more disappointed with Rinnai customer service as I was advised to email Rinnai customer service to tell them we had to replace it and haven’t heard back from them. That was nearly three weeks ago.
Purchased in August 2014.
Whole unit needed to be replaced after 4 years
We had this unit installed when our house was built 4 years ago. We chose this product based on the average life expectancy being 15-20 years (as stated by the pre-start rep).
6 months ago, our water temperature started fluctuating. It would go from luke warm, to scalding hot back to freezing cold. We could never get a steady temperature. I emailed Rinnai who advised the product only had a 3 year warranty and if I wanted one of the technicians to service it, I would need to pay a fee.
We had our regular plumber come out to inspect the unit....He advised the water was getting to 45 degrees but definitely fluctuating and not holding a steady temp. There was also a strong smell of gas coming from the unit when the hot water was engaged. The plumber stated it seems as though there is excess gas being distributed to heat the water but it is not being burnt and instead, it is escaping into the air. He suggested a new unit to replace the faulty one which would set us back just under $1500. We got a second opinion from another plumber who originally stated it was the flow restrictors in the shower heads and faucets. He took these out which improved the water flow but did nothing to fix the temperature issue. He came back and also advised us that the unit is faulty and we will need to replace it. He also noted the strong smell of gas when the hot water is engaged. I'm very disappointed and frustrated that we are now out of pocket having to replace this unit. We need to get this done asap due to the safety hazard of having the temperature hit scalding when my child is in the shower. We have resorted to temporarily having baths every night as it is easier to set the water temperature and avoid any burns. I definitely do not recommend this product. It seems more and more people are having this same issue.
Purchased in November 2016.
Good unit. Hasn't missed a beat
Works well. 50 degrees because that's the law. A while to get hot water coz that's the house plumbing. Once going constant pressure using tank water. No other first world's problems here.
Purchased in August 2020 for $800.00.
working perfectly! hot water never run out.
Just replace the old 170L hot water system by Rinnai B26. It is compact and powerful. 2 person shower at same time at 2 bathroom without any problems. Much better than the old one.
Purchased in November 2020 for $850.00.
4 days old no hot water.
Had a new b26 ibstalled in a new house. 5 days later no hot water. Unit is not switching on. If i turn the gas and water off at the unit then turn them back on the unit produces heat fir about 20 seconds then goes cold again. Very unhappy.
Update: Rinnai sent a plumber out promptly and fixed the problem.
Purchased in September 2020 for $840.00.
A water waster
The Rinnai B26 does not immediately ignite when a hot water tap is opened. Cold water flows through the system for a while before the gas ignites and starts to hear the water. Every time a hot water tap is opened, water is wasted until the unit fires up. This is not an environmentally friendly product. Do not believe that it provides instant hot water. It doesn't. If I had known this, I would not have purchased the Rinnai B26.
Purchased in September 2020.
Getting tired of waiting for hot water
This was recommended and installed by our plumber.
We have massive issues every winter when hot water suddenly stops while in the shower, customer service is useless, when techs come to check, unit works fine so they can never point out the issue, we're at loss. We always thought we got a bad unit never realising so many people have issues.
Don't know how to get a resolution, the only option might be to change the unit and fork out more money. What a waste of our precious water!
Purchased in January 2017.
Occasional hot water
Since we’ve had this system it has never worked properly especially in winter (although occasionally in summer). Getting hot water to run is close to impossible. It involves switching off system and back on multiple times to get some hot water before it goes cold again after a few minutes. Very disappointed
No Good Dont Buy
Just had my house built with one of these and im very unhappy, it doesn’t heat up enough to wash the dishes,the water comes out just over warm, I can put my hands in without even putting any cold water in and doesn’t even feel uncomfortable, I have to boil the kettle to get my dishes clean, I shouldn’t have to do that its brand spanking new, if i had known that it would be like this I would have payed for something better, I seriously want my money back and the money it costs for the installation
Purchased in July 2020.
Every time we use the hot water there is a buzzing coming from the unit. So very annoying and its not just my one I have to put up with hearing its all my neighbors in the other units too.
Purchased in February 2020 at Bunnings Warehouse for $850.00.
Very heavy on LPG
New house installed the Rinnai B26, as advised by the builder instead of a heat pump. As I was told its very energy efficient! Consuming 1 large bottle of gas per month, 2 adults and 2 teenagers.
Not happy and very expensive to run
Purchased in February 2020.
Questions & Answers
I (the builder) have by accident installed 10 of the B26N60 about 2 months ago and when the plumber went to get the sign of by fair trading the inspector has said that the hot water systems don't meet code. I have since then changed the settings so its now set too 50 degrees and reads 49.3 on average at the taps, this was still not accepted by the inspector. Can you please tell me what the differences are between the B26N60 and the B26N50 other then the temperate being set in factory. As both models seem to be exactly the same other then the settings.
Hi James H,
Thank you for your question.
We would suggest contacting our Technical team on 1300 555 545 option 3 to discuss this further
Hi, our brand new Rinnai B26 is giving us Lukewarm water, which is unbearable in cold weather. We were told by the company that we can use 3 showers at a time but we are not even satisfied by 1 shower at a time, the water gets cool from Lukewarm very quickly, please help what to do? Our plumber says that temperatures are always preset, so he can’t do anything.
Hi Abu H, this is not normal operation of the unit and even if preset to 50 degrees, this is not lukewarm water. Has the installer returned to check on the installation and the measured the temperature at the outlets? There are limitations on temperatures to the nearest bathroom but you should be getting at least 50 degrees here.
Our technical help desk is available to both the public and plumbers and can be reached on 1300 555 545 option 3.
I have a B26 unit that was installed 3 months ago, unit does not start at all when hot water tap is opened. Power and LPG is connected and working, I checked water flow and is 3.5L a minute from the tap. Is this enough to start the unit
jason F. thanks for the question. The unit should automatically start as soon as the tap is opened and 3.5litres pm should be enough water flow through the unit. We would recommend speaking to our Technical Help Desk who can troubleshoot with you. they can be reached on 1300 555 545 option 3.
Get an answer from our members and Rinnai representatives
- MPN: B26N50
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