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Rinnai B26
davegx
- 3 reviews
- 1 like
Good unit. Hasn't missed a beat
Works well. 50 degrees because that's the law. A while to get hot water coz that's the house plumbing. Once going constant pressure using tank water. No other first world's problems here.
Purchased in August 2020 for A$800.00.
1 comment
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Graham BarreHunter Region, NSW
Intermittent Water Heating Issue Solved
I have amended this review as i was originally incorrectly attributing the intermittent lack of hot water problem to the water heater. After putting on this review i was contacted by Rinnai who sent a technician out who diagnosed the gas pressure dropping when the hot water was turned on. My installer had checked this on a warm day and no issue showed up, the Rinnai tech checked on a cold day and there was insufficient gas to ignite the heater. Gas company replaced the regulator and, so far, the problem has resolved.
The upshot of this problem...Read more
for me, although it may be rare, 1) was not an issue with the B26 heater and could apply to any hot water heater 2) after calls to Rinnai it was the negative review that got their attention 3) I get the impression that Rinnai deal with lots of service calls that have nothing to do with faulty products (of which this was one). 4) sometimes you have to shrug your shoulder and say its just one of those things. Now working the only complaint with the heater, and this is comparing it to the previous storage system, is the extra time it takes for the hot water to reach the taps after turning. This is fine in the bathroom (close to heater) but wastes water in kitchen when only a little hot water is required. I knew this before buying and believe the benefits, like limitless consistent hot water, out weigh the negative... but this may not be the same for everyone.Purchased in April 2019 at Trade Link Plumbing for A$900.00.
2 comments
Rinnai A.Rinnai
Hi Graham Barre, Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along ... Read more
with your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. Thanks, Rinnai AustraliaRinnai A.Rinnai
Hi Graham Barre, Could you please forward your contact details to enquiry@rinnai.com.au to enable us to assist you further.
Thanks,
Rinnai Australia.
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MinTweed Heads
great little unit except for the sound
I have just had a Rinnai B26 installed and it's also making the same high pitched noise as mentioned previously by another person (see 11 Aug). The noise starts up immediately after you turn off the hot water tap. (it's not there while the hot water is running). The system is mounted on a bedroom's external wall and the noise is annoying. Not only can it be heard in the bedroom but also in the kitchen up stairs and faintly throughout the rest of the house. It seems to be travelling through the pipework.
I called Rinnai customer service and Ken...Read more
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Find out how Rinnai B26 compares to other Gas Continuous Hot Water Systems
Know better, choose better.
marclehSydney
- Verified purchase
2nd Time I've had one - still excellent
We moved to a new home and replaced its ugly and expensive electric hot water tank with the Rinnai B26 and it is still an excellent product that was also inexpensive to setup and install. Never had an issue with the previous one which we installed in our previous home. This would be 5 star except for the little bit of lag getting hot water to tap (but it's not a noticeable difference to electric tank) so it's all about where you place the device in proximity to heavy use tapst. They are so cheap it's an option to have two if your house is long or large.
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CarvaanPerth WA
- 31 reviews
- 21 likes
Amazing. Coming from Bosch 10P. This is amazing
Was confused as after reading all the negatives up here. People must be crazy to write these reviews, this is absolutely an amazing product.
Called my plumber the other day as my Bosch 10p started playing up and straightaway he said get a rinnai B16,20 or 26. And me being me picked up the best of rinnai with b 26 top model.
Absolutely right choice and loving it.
No more water fluctuations, no more waiting, it comes right away within 5-10 seconds.
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Questions & Answers
Garryasked
Is it normal to smell gas near the B26 50 appliance?
1 answer
Rinnai A.Rinnai
Hi Gary,
Thanks for the question, the unit can give off a smell of gas while being used, but if it is extreme during use it could be incomplete combustion caused by low gas pressure.
If however the smell is there permanently a service call will be recommended to find root cause.
Please contact 1st care service on 1300 555 545 for further assistance if required.
Thanks,
Rinnai Australia
Paula E.asked
We have a rinnai b26 - is this a danger to my pet galah? I often smell a gas smell when its used. Thanks
2 answers
There should not be a smell of gas. Suggest that you get this checked.
Rinnai A.Rinnai
Hi Paula E, thanks for the question, there can be combustion smell when the unit initially starts up however if you have any concerns about gas smells we suggest calling our help desk on 1300 555 545 option 3 to discuss further.
Thanks
Rinnai Australia
C Leeasked
Brand new B26 installed yesterday. Already has a fault. Will not make hot water at low flow rates. Initial start up takes too long and wastes too much water and time.
I'm telling my plumber to pull it out and return it to Tradelink in the morning
6 answers
Rinnai A.Rinnai
Hi C Lee,
Thanks for the question.
We would recommend contacting the installer to check the gas pressures. For further assistance please contact our technical help desk on 1300 555 545 option 3.
Thanks,
Rinnai Australia
Designers and purveyors of Junk HW Systems. Plumber/Gas fitter has already done that. Gas pressure is perfect. Why do so many customers complain of similar problems?
Nobody answers your phone
Details
- MPN: B26N50
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Rinnai A.Rinnai
Hi davegx,
We are pleased to hear your Rinnai B26 is exceeding your expectations.... Read more
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai Australia