absolutely appalling, I brought a brand new rinnai capella 18 heater on the 14th Feb 2020, it turns out to be faulty. I contacted rinnai on the 12th July and was to hear from someone within 24 to 48 hrs later with warranty details, fast forward 1 month still hadn't heard from anyone I emailed rinnai 3 times with a reply once! Middle of winter no heating 3 small children we have froze, i ended up buying a little blow heater for my room as we had nothing, finally 5 weeks later ( last Thursday the heater was picked up and taken i was not offered a...loan of a heater or anything whilst this has taken place. i was to get a call the following day ( still havnt) the wheather has been horrid down in the 2c area and after spending $1200 on this capella plus my little girls and i have froze to death. Im going to take this further, The service and product are on par unfortunately absolutely disgusting.
Purchased in February 2020 for A$1,150.00.
Great Heater when it works
The heater works great, heats up our huge living area quickly and effectively. We have only had the heater for 2 weeks and the kids love it. Our only concern is that it has stopped working last night. I have placed a call to the service centre and also sent an email but have yet been contacted for repairs. Being its winter, we need this heater to keep the house warm, especially for the kids.
Purchased in June 2019.
|Max Room Size||102 m²|
|Colour / Finish||Silver|
|Dimensions||570 x 610 x 245 mm|
|Features||Energy Saving Mode, Remote Control, Thermostat and Timer|
|Gas Star Rating||5.8 star(s)|
|Max Gas Input||18 mJ/h|
|Manufacturer Warranty||5 year(s)|
- MPN: CA18PSL
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