absolutely appalling, I brought a brand new rinnai capella 18 heater on the 14th Feb 2020, it turns out to be faulty. I contacted rinnai on the 12th July and was to hear from someone within 24 to 48 hrs later with warranty details, fast forward 1 month still hadn't heard from anyone I emailed rinnai 3 times with a reply once! Middle of winter no heating 3 small children we have froze, i ended up buying a little blow heater for my room as we had nothing, finally 5 weeks later ( last Thursday the heater was picked up and taken i was not offered a...loan of a heater or anything whilst this has taken place. i was to get a call the following day ( still havnt) the wheather has been horrid down in the 2c area and after spending $1200 on this capella plus my little girls and i have froze to death. Im going to take this further, The service and product are on par unfortunately absolutely disgusting.
Purchased in February 2020 for A$1,150.00.
Questions & Answers
I have this heater I rang the rinnai customer service centre and the bloke I spoke to was so unhelpful.
The timer on this heater has me beat, I can't turn it off and need help
I've read the instructions and still hasn't turned the timers off.
I have 3 young children and we have froze the last week every 5 minutes i have to turn the heater back on.
I use it on the electric mode as I dont have LPG gas, please please help
Thank you for the question.
If the timer is on and you want it removed, you may need to use the Override button to remove it which can be seen in the manual.
Our technical help team can talk you through it over the phone and can be contacted on 1300 555 545 option 3
s the Rinnai Capella 18 Plus CA 18 PAL legal in Victoria
Hi Raymond, existing installations with bayonet points can purchase a portable LPG only heater. New installations of these gas points are not allowed. As long as the installation in the house is pre-existing and the Cappella plus is LPG it can be legally operated.
With moderate usage (6 hours per day) how long would an LPG 20kg bottle last?
Thanks for the question Jon. Based the heater working 2.5 hours running on 'HIGH' and 2.5 hours running on 'low' per day for 100 days per year (approximately a winter season) this heater will use approxiamately 3 LPG tanks.
We hope this helps.
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Max Room Size||102 m²||102 m²||102 m²||102 m²|
|Colour / Finish||White||Silver||Silver||White|
|Dimensions||570 x 610 x 245 mm||570 x 610 x 245 mm||570 x 610 x 245 mm||570 x 610 x 245 mm|
|Features||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer|
|Gas Star Rating||5.8 star(s)||5.8 star(s)||5.8 star(s)||5.8 star(s)|
|Max Gas Input||18 mJ/h||18 mJ/h||18 mJ/h||18 mJ/h|
|Power||6,600 W||6,600 W||6,600 W||6,600 W|
|Gas Type||Natural Gas||Natural Gas||LPG||LPG|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Mar 2006||Mar 2006|
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