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Rinnai Dynamo 15 DY15N (Natural Gas, White)

Rinnai Dynamo 15 DY15N (Natural Gas, White) Questions & Answers

MPN: DY15N
4.5 from 11 reviews · View Statistics

11 questions from our users

Ali

Aliasked

Dynamo 15 DY15N (Natural Gas, White)

My heater switches off again and again and screen shows error 13, I got it serviced and checked, everything is fine, still it keeps on shutting down. Filter light also flashes and then it switches off with screen showing error 13, pls help.

3 answers
Rinnai
Rinnai A.Rinnai

Hi Ali, thanks for the question, Error code 13 usually indicates the combustion control is faulty and the heater requires a service call.

If the service was booked with Rinnai, the work will be covered under our service warranty and the technician will reattend to diagnose the issue,

Thanks
Rinnai Australia

Ali
Ali

Hi, surprisingly when I remove the small filter the heater remains functional and doesnt switch off, any thoughts?

Rinnai
Rinnai A.Rinnai

Hi Ali,

Please contact your technical team on 1300 555 545, option 3 and they may be able to help further with regards to your question.

Elizabeth H.

Elizabeth H.asked

Dynamo 15 DY15N (Natural Gas, White)

The number 11 flashes when I turn on heater and will not start, what does this mean?

2 answers
Pg quick
Pg quick

Hi Elizabeth, number 11 is ignition failure make sure gas is on at your stove, turn heater off then on again if it wont start after 4 attempts you will need to call a service agent.

Rinnai
Rinnai A.Rinnai

Thanks for the question Elizabeth H. As Pgquick has stated, error code 11 is ignition failure which can occur for a number of reasons, If there is no gas to the unit or the heater has not been serviced recently, this error can occur.

We would recommend checking gas to the heater, if you have a 2nd gas point, checking the heater there may pin point the problem. Other wise, it is a recommendation to have any gas appliance serviced every 2 years and a service call may be required.

Thanks

Rinnai Australia

Barb

Barbasked

Dynamo 15 DY15N (Natural Gas, White)

How to override timer to use as normal heating?

2 answers
Pg quick
Pg quick

Hi Barb,if you have timers set press timer override button and this will allow you to start heater on manual .You can also turn off timmers by pressing timer 1 & 2 buttons so the timer lights are off,this can only be done when heater is running.

Barb
Barb

Thank you soo much it was driving me crazy.

Byron A

Byron Aasked

Dynamo 15 DY15N (Natural Gas, White)

Can I buy the NG to LPG kit for the dynamo online?

2 answers
Pg quick
Pg quick

Contact your nearest Rannai dealer or agent,can only be fitted by qualified gas fitter.

Rinnai
Rinnai A.Rinnai

Thanks for the question Byron A, Rinnai are a manufacturer and do not sell direct to the public. You can check with your local retailer here to see if they sell online. As the previous poster has advised, you will need a qualified gas fitter to install the kit.

https://www.rinnai.com.au/store-locator/

Lee

Leeasked

Dynamo 15 DY15N (Natural Gas, White)

What do you think is wrong with our Dynamo 15 gas Heater? There is blinking red light on the filter. What do we need to do,does it need some servicing?

3 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Lee, if the red light is blinking it is an indicator that the filter requires cleaning. During peak operating periods the filters should be cleaned weekly, however if the Filter warning indicator illuminates, turn off the appliance immediately and clean filters before further use.

We do recommend with any gas heater that they are cleaned and serviced every 2 years to ensure optimum safety and performance.

Edwin G.
Edwin G.

I have the same issue, but the red light keeps blinking after I cleaned the filters.
What can I do beyond that?

Rinnai
Rinnai A.Rinnai

Hi Edwin, if cleaning the filters has not cleared the error code, the unit may require a service call to clean inside the heater. We recommend servicing of any gas appliance every 2 years to ensure there is no build up of dust and debris in the unit.

You can book a service call online at the Rinnai Australia website.

Thanks
Rinnai Australia

Shirley C

Shirley Casked

Dynamo 15 DY15N (Natural Gas, White)

My Rinnai dynamo 15 is switching itself off and the number 12 flashes I have lost my manual
what does it mean?

1 answer
Pg quick
Pg quick

Hi Shirley,code 12 is incomplete combustion in others words gas not lighting up,check other gas items if you have them.If ok will require a service call from Rinnai repairer,if under 5 years old might be warranty.

Karissa K

Karissa Kasked

Dynamo 15 DY15N (Natural Gas, White)

What are getting error code 12 what does this means?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Karissa K. Error code 12 is Incomplete combustion / Flame Failure. This means the heater has shut down as it could not start within the time limit set to ensure safety. There can be a number of reasons for this but the first thing to check is the gas supply to the unit is working. Turn off the heater and turn back on, if after 4 attempts the unit still doesn't ignite we recommend a service call.

Pg quick
Pg quick

This code is incomplete combustion che.ck that gas is working if you have other gas items,if so turn off heater and retry it.If it still wont light then a service call is required.

Liz

Lizasked

Dynamo 15 DY15N (Natural Gas, White)

Despite having a gas plumber call today and he got my heater working - said there was air in the gas pipe (hadn't been used for a long time) I can't get it work now. A code has come up in room temperature area, indicting 70. does this mean anything????

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Liz, error code 70 indicates an issue with the on and off switch and will require a service call to fix.

Bruce

Bruceasked

Dynamo 15 DY15N (Natural Gas, White)

The heater has been working fine until recently when I had to disconnect it from the gas. Since we reconnected it there has been a smell of gas when we use it. Is there a rubber ring in the gas bayonet connection that seals it that may have fallen out?

1 answer
Pg quick
Pg quick

Hi Bruce,yes there is a O'ring in floor bayonet which seals hose connector,this could have split or come out due to old age but you should be smelling gas if heater is on or not.This could be very dangerous! have it checked out. If you are on lpg you can get a gas smell when bottle is getting low on gas.

Col

Colasked

Dynamo 15 DY15N (Natural Gas, White)

How do I get the timers to work?

1 answer
Pg quick
Pg quick

Sorry Col,i have not tried to use timers yet. maybe some one else can help you.

Dave D

Dave Dasked

Dynamo 15 DY15N (Natural Gas, White)

What does error code 13 mean?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Dave D, error 13 usually indicates an issue with the Thermocouple or convection fan. This will require a service call to rectify.

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