Good heater - poor after sales service by Rinnai
After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in April 2008 for A$1,100.00.
This is a powerful heater which we have always been happy with. It heats up straight away and quickly heats up a large area of our house. It gives out consistent heat to the desired temperature without weakening.It can become very strong within close proximity and I may need to turn it off or move away. It is also quite heavy and does not have wheels which would help when needing to change angle of the heater. I like that it has a child lock as we have a little boy. The whole household enjoys this heater very much. A great purchase.
Purchased in July 2018.
trust the good brand all the time. have a central heating with Rinnai as well at home. It performs well and better than other brand i tried. a bit expensive than average, but you pay for what you get.perform consistent, and heat up pretty quick. suggest it to the people need a stale heater
The current Sydney chills finally forced us to get a heater. Did the research and got the Dynamo. We have been very happy with it so far. Installation was a breeze, and operating it is simple. And it is toasty warm! The timer option is a great tool as as well.
Questions & Answers
My heater switches off again and again and screen shows error 13, I got it serviced and checked, everything is fine, still it keeps on shutting down. Filter light also flashes and then it switches off with screen showing error 13, pls help.
Hi Ali, thanks for the question, Error code 13 usually indicates the combustion control is faulty and the heater requires a service call.
If the service was booked with Rinnai, the work will be covered under our service warranty and the technician will reattend to diagnose the issue,
Hi, surprisingly when I remove the small filter the heater remains functional and doesnt switch off, any thoughts?
Please contact your technical team on 1300 555 545, option 3 and they may be able to help further with regards to your question.
My heater smells like gas when it first starts up and when gas bottle is low .Only last for 30 mins
Hi chris d,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Love my heater but have noticed on start up in the morning or when gas bottle is low it has been has been smelling like gas goes away after running for a while
Hi cris d,
Thanks for the getting in touch, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Heater Type||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable|
|Max Room Size||59 m²||59 m²||59 m²||59 m²|
|Colour / Finish||Silver||White||Silver||White|
|Dimensions||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm|
|Features||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer|
|Gas Star Rating||5.8 star(s)||5.8 star(s)||5.8 star(s)||5.8 star(s)|
|Max Gas Input||15 mJ/h||15 mJ/h||15 mJ/h||15 mJ/h|
|Power||3,800 W||3,800 W||3,800 W||3,800 W|
|Gas Type||LPG||LPG||Natural Gas||Natural Gas|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Mar 2006||Mar 2006||Mar 2006||Mar 2006|
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