Good heater - poor after sales service by Rinnai
After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in April 2008 for $1,100.00.
This is a powerful heater which we have always been happy with. It heats up straight away and quickly heats up a large area of our house. It gives out consistent heat to the desired temperature without weakening.It can become very strong within close proximity and I may need to turn it off or move away. It is also quite heavy and does not have wheels which would help when needing to change angle of the heater. I like that it has a child lock as we have a little boy. The whole household enjoys this heater very much. A great purchase.
Purchased in July 2018.
This heater is really good so easy to use and lots of features.I did not buy the Avenger 25 as its out put was too large for my room size.The Dynamo model is just right for the room,it has push button start with automatic fan speed,i like it very much.
trust the good brand all the time. have a central heating with Rinnai as well at home. It performs well and better than other brand i tried. a bit expensive than average, but you pay for what you get.perform consistent, and heat up pretty quick. suggest it to the people need a stale heater
Heats the room quickly and quietly. Timers work really well
We replaced a noisy reverse-cycle air conditioner with this gas heater, and couldn't be happier. It quickly heats the room without any fuss, and maintains the temperature easily. We use the self-timers to have it switch on automatically an hour before we awake and the room is nice and toasty when we get up. No complaints
Hi all, this heater works amazing at our 3 bedroom 2 bath house. Bought this as my sister bought it before and she told me it does not really smell as other brands. I bought it and it is proven that I could not really smell the burning gas. It heat the small room around 30sqm really quick and it has economy mode and temperature setting so that you can save you bills. Our winter this time saved by this little heater.
Keeps the whole house warm
This is a fantastic heater. My house is a 4 bedroom small-medium sized house. we keep this heater in the living room pointing the corridor leading towards the rooms. It would warm up the whole house in just under an hour.
This is very economical as well. It has "Eco mode", 2 timer functions and the temperature setting (relatively accurate).
We have been using this for just over five years now.
Highly recommended to anyone looking for a portable heating solution.
Great heater and very very little gas smell
I bought an Everdure heater about 10 years ago. It belonged to a girlfriend who moved to a house with no gas.
It heated very well but last summer I was noticing the smell was actually very bad and figured that couldn't be good for me, so I decided to buy the Rinnai 15 for this winter rather than the Avenger 25 which might have been overkill. I bought a new one online for $810. I find its really good and the thermostat function is fine in my opinion, doesn't switch off but turns to low and makes it much more efficient as it's correctly sized fo...
- Dynamo 15 DY15N (Natural Gas, White)
- Verified purchase
Best Gas Heater Eever
I live in a small 2 bedroom apartment. This gas heater is cheap to operate and fast to run. It only takes 10 minutes and I can feel my apartment warm. It's nice and cosy for me and my dogs. Best decision ever. Why buy an electric heater when gas is cheaper to operate?
Excellent hearing system for small home!
This is a dependable gas heater that work well every time. It heats an entire medium sized room very quickly and efficiently. It has a clean and modern look and it easily blends in so as not to become a focal point of the room. Easy to use and easy to program and to turn on. We have been very happy with this purchase.
About the kerosene smell
We've had our heater for three years now without any problems, then a few days ago we started noticing a strong gas smell coming from it. We opened more Windows and made sure the filter was clean but the smell did not go away. Then we noticed our oranges from the week before starting to mould. We wrapped up the moldy fruits and threw the out and presto the gassy kerosene smell was gone!
The current Sydney chills finally forced us to get a heater. Did the research and got the Dynamo. We have been very happy with it so far. Installation was a breeze, and operating it is simple. And it is toasty warm! The timer option is a great tool as as well.
Great Gas Heater. Love it
Got the Rinnai Dynamo 15, for heating our Lounge, Kitchen and dining area. Really like the unit, it does its job.
Very easy to use. only suggestion for newbie, to connect to gas point, you don't screw thing, but more like a hard push first in gas point and then slight turn/screw thing.
I would recommend this to anyone.
But if for much larger areas, will also look at larger Avenger model
Just the right heater we needed.
After reading several reviews (including reviews on productreview.com.au), we've recently bought the Rinnai Dynamo 15.
It is compact, extremely simple to install. This piece of machine is quiet and has absolutely no smell.
Warm up lounge room, dinning room and kitchen area (approx. 38m2) within 20 minutes.
It's a bit on the pricey side but truly worth it.
The research was worth it! Fantastic!
Before I buy an expensive item, I have a compulsive habit of researching it to death.
Gas heaters cost a fortune, so this subject took me a very long time (over a year!). Eventually, after reading reviews wherever I could find them, and taking Choice's recommendation on this model, we plunged in.
Awesome! It does everything it claims to do, and that you expect from it.
Much much easier to use, and pleasant to have in the room than the old large ambient version we had (the type where you see the hot elements).
It's quiet, efficient, incredib...
- Dynamo 15 DY15SL (LPG, Silver)
- Verified purchase
Just plugged it in and away we went - cosy warmth :)
There was an initial 'new' smell for about 5 minutes, as I expected. It was a sort of gassy new plastic smell. But, it was very, very faint. After that, nothing.
The area to heat is about 160m2 with a dividing wall; albeit with a largish opening (1.4 x 2.4). We situated the heater near the opening (between the 2 rooms) are were cosy within about 10 minutes. We then switched onto economy mode.
I was pleasantly surprised to find the unit Made in Japan.
Japanese made goods have a wonderful reliability status. I'd assumed China, but from Japan is a fantastic bonus.
Perfect! Can't live without it
We are absolutely thrilled with this heater! This is our 2nd one now for a different area of our large home, as the first one was so effective. We are looking forward to a warm and cozy winter as these heaters thoroughly warm a large area in very little time. I would definitely recommend it to anyone needing instant, quiet, clean and economical heat.
Great heater, warm up very quickly. NO gas smell.
Made a right decision to buy this model even though a few bad comments about gas smell.
I bought this a few days ago with no problems at all. Energy efficient. Heater runs very quietly. Anyone looks for the great heater small to medium size living room. Strongly recommended.
Warm, no noise or gas smell.
Odourless and warm!
I agree with mistyblue68. I almost didn't buy the thing because of all the negative reviews relating to "strong gas smells". I can only assume that they have to do with the existing connections. We bought the heater when our cold cold terrace became too cold to bear. Now it's toasty as hell. No regrets (so far anyway).
Quiet, almost instant warming and energy efficient
Not cheap but worth every cent.
Nice and toasty in our house. No smells here.
I wonder why so many people are complaining of a strong gas smell about this heater and have not bothered to call Rinnai and sort it out? We had the same thing and I cursed buying the heater. I called the technical department at Rinnai and sorted it straight away. The "kerosene" smell was because the heater is sucking in all the odours and cooking smells in our house and heating them. There was more technical jargon the guy at Rinnai told us. The first few times we used it we just opened all the windows and doors at once and put the heater on h...igh for 10 minutes to burn the odour off. I think because our kitchen is close to the heater it has alot of trapped odours in our house. We only did that once or twice, now no more smell. Apart from that a brilliant little heater. My place gets so warm. I hope I will have this one for years. Heats quite a large space. Please if you have a problem call the company. They were awesome. Energy efficient.
Questions & Answers
My heater switches off again and again and screen shows error 13, I got it serviced and checked, everything is fine, still it keeps on shutting down. Filter light also flashes and then it switches off with screen showing error 13, pls help.
Hi Ali, thanks for the question, Error code 13 usually indicates the combustion control is faulty and the heater requires a service call.
If the service was booked with Rinnai, the work will be covered under our service warranty and the technician will reattend to diagnose the issue,
Hi, surprisingly when I remove the small filter the heater remains functional and doesnt switch off, any thoughts?
Please contact your technical team on 1300 555 545, option 3 and they may be able to help further with regards to your question.
My heater smells like gas when it first starts up and when gas bottle is low .Only last for 30 mins
Hi chris d,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Love my heater but have noticed on start up in the morning or when gas bottle is low it has been has been smelling like gas goes away after running for a while
Hi cris d,
Thanks for the getting in touch, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Heater Type||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable|
|Max Room Size||59 m²||59 m²||59 m²||59 m²|
|Colour / Finish||Silver||White||Silver||White|
|Dimensions||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm|
|Features||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer|
|Gas Star Rating||5.8 star(s)||5.8 star(s)||5.8 star(s)||5.8 star(s)|
|Max Gas Input||15 mJ/h||15 mJ/h||15 mJ/h||15 mJ/h|
|Power||3,800 W||3,800 W||3,800 W||3,800 W|
|Gas Type||LPG||LPG||Natural Gas||Natural Gas|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Mar 2006||Mar 2006||Mar 2006||Mar 2006|
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