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Rinnai Dynamo 15
DY15N (Natural Gas, White), DY15SN (Natural Gas, Silver), DY15SL (LPG, Silver), DY15L (LPG, White)
GPXSydney, NSW
- 4 reviews
- 7 likes
Good heater - poor after sales service by Rinnai
After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in April 2008 for $1,100.00.
3 comments
Oh I did. And after a 15 min wait I was told they were not allowed to "recommend a repair agent by law"; and then they hung up on me.
Rinnai A.Rinnai
Hi GPX,
We have sent a private message to discuss the matter further....
Read more Thanks, Rinnai AustraliaQuestions & Answers
Aliasked
My heater switches off again and again and screen shows error 13, I got it serviced and checked, everything is fine, still it keeps on shutting down. Filter light also flashes and then it switches off with screen showing error 13, pls help.
3 answers
Rinnai A.Rinnai
Hi Ali, thanks for the question, Error code 13 usually indicates the combustion control is faulty and the heater requires a service call.
If the service was booked with Rinnai, the work will be covered under our service warranty and the technician will reattend to diagnose the issue,
Thanks
Rinnai Australia
Hi, surprisingly when I remove the small filter the heater remains functional and doesnt switch off, any thoughts?
Rinnai A.Rinnai
Hi Ali,
Please contact your technical team on 1300 555 545, option 3 and they may be able to help further with regards to your question.
cris d.asked
My heater smells like gas when it first starts up and when gas bottle is low .Only last for 30 mins
1 answer
Rinnai A.Rinnai
Hi chris d,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
cris d.asked
Love my heater but have noticed on start up in the morning or when gas bottle is low it has been has been smelling like gas goes away after running for a while
1 answer
Rinnai A.Rinnai
Hi cris d,
Thanks for the getting in touch, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
Details
| Category | Gas Heaters | Gas Heaters | Gas Heaters | Gas Heaters |
|---|---|---|---|---|
| Price (RRP) | $1,226.00 | $1,226.00 | $1,226.00 | $1,226.00 |
| Heater Type | Convector & Panel and Portable | Convector & Panel and Portable | Convector & Panel and Portable | Convector & Panel and Portable |
| Max Room Size | 59 m² | 59 m² | 59 m² | 59 m² |
| Colour / Finish | Silver | White | Silver | White |
| Dimensions | 495 x 490 x 245 mm | 495 x 490 x 245 mm | 495 x 490 x 245 mm | 495 x 490 x 245 mm |
| Features | Energy Saving Mode, Remote Control and Timer | Energy Saving Mode, Remote Control and Timer | Energy Saving Mode, Remote Control and Timer | Energy Saving Mode, Remote Control and Timer |
| Gas Star Rating | 5.8 star(s) | 5.8 star(s) | 5.8 star(s) | 5.8 star(s) |
| Max Gas Input | 15 mJ/h | 15 mJ/h | 15 mJ/h | 15 mJ/h |
| Power | 3,800 W | 3,800 W | 3,800 W | 3,800 W |
| Gas Type | LPG | LPG | Natural Gas | Natural Gas |
| Manufacturer Warranty | 5 year(s) | 5 year(s) | 5 year(s) | 5 year(s) |
| Release date | Mar 2006 | Mar 2006 | Mar 2006 | Mar 2006 |
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Rinnai A.Rinnai
Hi GPX,
Thank you for your review. ...
Read more Have you spoken with our Technical help team? They can be contacted on 1300 555 545 Option 3. They will be able to assist you further. Thanks Rinnai Australia