I am an air-con installer. This was my first unit out 500 plus i installed. Ran for week and all of a sudden stopped heating . On behalf of customer i raised the warranty claim. It took week for technician to visit. Initially they took the credit card detail of the client advising in case it was installers fault ( my fault). technician went out and confirmed it was fault with outdoor unit and will be fixed in 3 weeks time. what a product quality and warranty service they offer. I can also comment about the product but i believe it is not good for my profession.
shame on Rinnai.
Lasted two years before it malfunctioned
This unit was installed in our investment unit in July 2016. At October 2018 the unit had malfunctioned and would not work (no power indication, no cooling, heating or fan operation). By all accounts the unit heats/cools well, however, we would have expected the mean time between failure to have been longer.
We recently purchased this aircon on a 40 degree day and had it installed immediately. The plumber and electrican advised the job was “easy”. The aircon works excellent and cools down almost my entire 4 bedroom 2 lounge house. (Single story). The numbers on the screen are dull which means at night we are not kept awake by a bright light.
- RINV51RC (5.1kW)
- Verified purchase
Does the job well
Ok system. Value for money, however as compared to other systems out there it has lots of rooms for improvements. I really love the LED temperature interface as I do not have to look at the remote to find out what the temperature is.
The system cools pretty fast for my living room which is pretty good however after reading the first comment, I don't know how long this system will last.
Questions & Answers
I have moved into a rental property which has this unit installed. It has a 'Heat' switch, but still seems to just pour out cold air. Am I stupid? Does this unit heat as well as cool??
It should. If it doesn't then it's broken. They do work particularly poorly though and require frequent (several times a year ) services, in which they will have to either take the entire unit apart, or clean it with high pressure water. High pressure air doesn't work on these units from my experience.
But all that aside, even when not working well, they usually can produce some warm air.
Thanks for the question Julitha R, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
I recently purchased and had installed a g series 5.1 kw and lately on the temperature screen on the ac unit, it's been displaying P5.
What does this mean?
Also, when we first operated it, it cooled very quick but now in the past week it hasn't felt upper cold like it did 6 weeks ago.
Can you help?
Hi! As you have said it’s a new purchase I would suggest you call Rinnai (1300 555 545) as the unit comes with warranty, otherwise maybe check your books which came with the machine? Sorry!
Mines still perfect.
Thanks Mimmo 105 for the question. With your model of airconditioning unit P5 indicates an overheating issue with the discharge pipe and the unit is shutting down as a protection. We would recommend booking a service call to diagnose the issue. our 1st care department can be reached on 1300 555 545.
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