Doesn't honor warranty - read more reviews about different models to see how bad their service is.
Product not capable of doing what it says on the side panel.
Problems with the controls, Network control doesn't work.
Doesn't cope with normal operating conditions. Don't expect good function in extreme weather conditions.
This unit Loses capacity really quickly, on the second season we were told this was normal. By the third season, capacity was less than 10% of the rated output. Contacted Rinnai and described it to them. They said it sounded like a manufacturing fault. Technician came out, didn't even look inside the unit, just played ...with the remote and took pictures of the fan then told me it was a faulty fan motor controller and motor and they would be replaced under warranty and advised that the fan should be blown out with compressed air in the mean time to assist with cooling consistency, then refused to do anything else other than play with the remote and noted that the fan speed didn't seem to change. Spent less than 10 minutes onsite. No one contacted me to replace the motor. I got a call from the service center claiming it wasn't a warranty fault when they never even looked beyond the outside of the unit. Got called by Rinnai claiming I needed to pay for the call out, where they did nothing. I described that while following the technicians advice improved things, it still wasn't working at full power. They acknowledged there probably was a warranty problem but said they weren't even going to look for it unless I paid the call out fee for the work they didn't do. THIS IS THE KIND OF COMPANY YOU ARE DEALING WITH WHEN YOU BUY A RINNAI. Their warranty is worthless in my opinion, no matter how long it is, because they do not honor it. If someone comes out, don't expect them to fix it. Don't expect them to even diagnose it. Dishonest company to deal with. When I pointed out that they didn't even stay long enough to inspect the unit, they said that their technicians don't have to. ( They disputed much of what the Technician said, but never disputed that he only spend 10 minutes ). Read other reviews about this company and you will find I am not alone in my experience. Spoke to two local air conditioning fitters and they had even worse things to say about Rinnai as a company and when I contacted The Good Guys they confirmed how bad a company they were ( Still annoyed they didn't tell me this when I bought it ). I am still stuck with an air conditioner not capable of doing what it is supposed to do and have to supplement it with a second air conditioner. If you get stuck with Rinnai, don't deal with them. Deal with the ACCC, local consumer affairs and the company you purchased the unit from only. I have not gotten a clear story from Rinnai ever. I do not recommend this product, or ANY product from Rinnai. I have never had this bad a service from any other company, ever. And if you do, video record EVERYTHING the technician does.
Questions & Answers
I’m looking to buy the new Rinnai Q series 7kw split system. Anyone have any feedback on these and is the outdoor compressor made in China?
I would not recommend this. My 7kW unit is underperforming, and got bad enough that Rinnai support said it sounded like a manufacturing fault and they could only send someone out to fix it. I tried to take it back through The Good Guys but they convinced my wife to let Rinnai deal with it directly. They didn't service it, didn't fix it and only played with the remote at the time, told me it was a warranty fault, and would be fixed. Then I got a call from them demanding that I pay for the call out before they fixed it under warranty. Google "rinnai support is terrible" to see what people are saying about their product support. So far, the maximum measured performance I've ever gotten out of the unit was 70% of what the product states is it capable of. That's pretty low.
My initial experience hasn't been great with the Rinnai Q series 7kw unit. I suppose the aircon unit cools the room down well enough, but the wifi control function doesn't work from my Android phones. I eventually had the tech department contact me about issue, and they've told me I could be up for a $300 fee if the tech determines it isn't a Manufacturer issue. I'll have a tech visit next week. Hopefully it isn't a problem caused by my electrician installer, but I can't find any mention in any online documents about fault finding of issues. It appears though that the Wifi module is an OEM product from Broadlink, and the aircon to wifi interface hardware and software is completely handled by Broadlink, not Rinnai. It better not be an Android app issue.... Considering total cost of ownership might include lost work time due to being at home when a tech needs to visit, I would recommend spending more and getting a different brand that is equally as efficient.
|Category||Split System Air Conditioners|
|Features||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control|
|Cooling Capacity||7 kW|
|Heating Capacity||7.5 kW|
|Type||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||2 stars|
|Heating Energy Rating||2 stars|
|Operating Temperature for Cooling||-12 ℃ to +47 ℃|
|Operating Temperature for Heating||-12℃ to +47℃|
|Indoor Unit Dimensions||330 x 1100 x 235 mm|
|Indoor Weight||16 kg|
|Max Indoor Sound Pressure Level||48 dB|
|Outdoor Unit Dimensions||681 x 900 x 343 mm|
|Outdoor Weight||54 kg|
|Max Outdoor Sound Pressure Level||57 dB|
|Max Outdoor Sound Power Level||65 dB|
|Manufacturer Warranty||5 year(s)|
- MPN: 36246978
- GTIN13: 9314109219586
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