Perfect air con for the price
Bought 3 for the bedrooms really worth it great that they have the built in wifi can control the kids room from anywhere really quiet to energy bill has been good considering we run all night looking to get the big 7kw for second lounge would not hesitate in getting the rinnai previously had other brands fitted to another house did the same job only thing different was the price of rinnai was there great prices
dont blow cold air in a motor home replaced a cheap fujita with this and in dont get cold it run inside and outside units but no cold air i no its on a motor home but had it instaled but a profesional and it still dont work
Can’t fault it
So far only used the heating function but it is very efficient at heating and keeping a constant temperature.The LED screen makes it easy to read the temperature and the remote control is easy to use. It is also very quiet. Look forward to trying out the cooling system over the summer.
Purchased in October 2018.
The reviewer stated that an incentive was offered for this review
poor customer service
R32 unit brought 3 one didn’t work. rang customer service was on hold for 50 mins first time we explained that it was not heating then was told we will call you back this did not happen all up we wasted around 10 ph calls still with out any answers and put on hold for around 40 mins each call we were promised that they would email us and call back still did not happen finally someone come out and looked and told us that it was our installers fault. I explained that it was not his fault due to him installing the other 3 units with out any ...problems. Finally 2-3 months later Rinnai came out replaced the part and now works . It’s really sad that we had to chance up Rannia 10 or more times to get this fixed Customer service you should feel ashamed in your service. I spoke to one lady there she even promised to ring us but never did . My advise to you Rinnai is to sort out you customer service Team and find a better way to help your customers & not be put on hold for so long Regards Upset customer:(
Questions & Answers
Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease
Thank you for your question.
Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia.
As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.
To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.
I have a faulty indoor condensor PCB controller that blew. First diode and now no communication to outdoor unit
Have tried to source a part, but cost equivalent to a complete brand new unit .
Doesnt seem right?
Hi Mark H,
Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details including email address, so we can endeavor to look into this further.
I just had 4 brand new units installed. We wanted units that had Wifi connectivity. And to my surprise it doesn't work. Spent over $7k on these stupid units and can't connect to wifi. What a joke. Not happy at all.
How do I connect to wifi on my Android device??????????? It's driving me crazy. Tried every suggest from google and none of my units connect
Thanks for the question.
We are sorry to hear of your experience, please contact our Technical help desk on 1300 555 545 option 3 for further detailed assistance.
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