Don't buy, unless you believe in luck!
I purchased Rinnai R32 3.5KW(VERY POOR SYSTEM) split inverter system and Rinnai R32 2.5KW (working fine so far) split inverter system on 27/12/2019 and installed in early January 2020. All going well until summer as cooling working good.
But HEATING, VERY VERY POOR. The 3.5KW unit was working fine blowing hot air during winter for atleast 2 months, but suddenly Rinnai R32 3.5KW started blowing cold air and even if you sit very close to the system, you will get goose bumps as it blows cold air instead of hot air.
Wasted my time by calling Ha...rvey Norman (where I purchased this unit from), installer and also another air condition technician to check the unit. I was advised to call Rinnai service as it is system fault. The tech from Rinnai claimed the system working fine even though it blew cold air and further said since it's open plan living(total area of open plan is around 55 sq. meters), the unit size is small. But he is wrong! I already have another 7KW LG inverter split system installed covering the same open plan living(total area will be around 55 sq meters). Everybody know, you'll need roughly about 0.15 kilowatts per square metre. For example, a smaller room that measures 20 square metres would need an air con around 3kW, while a 60 square metre room would need a device capable of delivering around 9kW.
Cant fault it great air conditioner
I used to have a Daikin I had it replaced with this unit
Very good unit,
Very cheap to run and built in WiFi
Never had issues
Very satisfied on hot days it kept up perfectly
Purchased in October 2019.
- RINV34RC (3.4kW)
- Verified purchase
This is perfect for summer
Perfect for me and it has cooling and heating system which does its job very quickly and it doesn't have any noise which is good and i didn't use it much because its winter .in winter heating system works well for me and unit system is good . Hopefully this summer is cooler with rinnai
Purchased in July 2019.
I am an air-con installer. This was my first unit out 500 plus i installed. Ran for week and all of a sudden stopped heating . On behalf of customer i raised the warranty claim. It took week for technician to visit. Initially they took the credit card detail of the client advising in case it was installers fault ( my fault). technician went out and confirmed it was fault with outdoor unit and will be fixed in 3 weeks time. what a product quality and warranty service they offer. I can also comment about the product but i believe it is not good for my profession.
shame on Rinnai.
poor customer service
R32 unit brought 3 one didn’t work. rang customer service was on hold for 50 mins first time we explained that it was not heating then was told we will call you back this did not happen all up we wasted around 10 ph calls still with out any answers and put on hold for around 40 mins each call we were promised that they would email us and call back still did not happen finally someone come out and looked and told us that it was our installers fault. I explained that it was not his fault due to him installing the other 3 units with out any ...problems. Finally 2-3 months later Rinnai came out replaced the part and now works . It’s really sad that we had to chance up Rannia 10 or more times to get this fixed Customer service you should feel ashamed in your service. I spoke to one lady there she even promised to ring us but never did . My advise to you Rinnai is to sort out you customer service Team and find a better way to help your customers & not be put on hold for so long Regards Upset customer:(
Questions & Answers
Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease
Thank you for your question.
Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia.
As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.
To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.
I have a faulty indoor condensor PCB controller that blew. First diode and now no communication to outdoor unit
Have tried to source a part, but cost equivalent to a complete brand new unit .
Doesnt seem right?
Hi Mark H,
Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details including email address, so we can endeavor to look into this further.
I just had 4 brand new units installed. We wanted units that had Wifi connectivity. And to my surprise it doesn't work. Spent over $7k on these stupid units and can't connect to wifi. What a joke. Not happy at all.
How do I connect to wifi on my Android device??????????? It's driving me crazy. Tried every suggest from google and none of my units connect
Thanks for the question.
We are sorry to hear of your experience, please contact our Technical help desk on 1300 555 545 option 3 for further detailed assistance.
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