Beware of charge out rates on warranty
I have purchased 5 units recently. 4 x 2.5kw and 1 x 7kw. All working fine so far bar 1. It has vibrated conyinuously on one of the inside unit 2.5kw unit, not so bad on full fan, but eco is awful. Requested a warranty call out. Told I have to agree to a fee of $225 for call out and first hour, then charge of $40 per 15 minute increments if they decide it isn't the warranty. So if the guy takes 10 mins to look and says its not warranty, I'll be down half the units cost. No room to say no to rates I would refuse to normally pay. They will not co...me out unless you sign them!!!! So beware. Great units but only if you don't have a warranty claim. They also do not provide this info when you buy it. Had I known I would not have purchased any units. I certainly will not be purchasing any more for other houses. I feel completely blackmailed. In addition they are using a local subby round the corner. I'm interested to know what the normal charge r as tes are, as these seem to be provided by Rinnai not them ( happy to be corrected, and will apologise if this is untrue)
Questions & Answers
Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease
Thank you for your question.
Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia.
As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.
To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.
I have a faulty indoor condensor PCB controller that blew. First diode and now no communication to outdoor unit
Have tried to source a part, but cost equivalent to a complete brand new unit .
Doesnt seem right?
Hi Mark H,
Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details including email address, so we can endeavor to look into this further.
I just had 4 brand new units installed. We wanted units that had Wifi connectivity. And to my surprise it doesn't work. Spent over $7k on these stupid units and can't connect to wifi. What a joke. Not happy at all.
How do I connect to wifi on my Android device??????????? It's driving me crazy. Tried every suggest from google and none of my units connect
Thanks for the question.
We are sorry to hear of your experience, please contact our Technical help desk on 1300 555 545 option 3 for further detailed assistance.
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