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DONT BUY !!
From the day it was installed the water was just warm..Ive had 4 gas plumbers out & the ATCO gas supply guy out(who advised to remove the green tempering gauge which cools the water to the Govt advised temp)..He even changed the regulator at the gas meter, increased the gas press..so with all this done, its still just warm, & the warranties just out..the bathrooms are nearby,but nothing brings the temp up...the ATCO guy said hes seen 4 other complaints with this new model....avoid at ALL costs...go to solar with elec booster & solar PV panels
I have had my Rinnai Hotflo for about two years now ....unknown to me it had been slowly leaking water into to the element box at the base of the cylinder and the floor boards under the Hotflo were soaking wet ...if the element had not blown the whole thing could have gone through the floor boards and what more disturbing is the nice guy who came around to fix it told me this is a common problem with these heaters ...I ask my self why are they not fixing the problem on the factory floor where they make them .....I checked where they are making them and behold it was CHINA ??!! well enough said ...my suggestion is ...Don't buy one ....
Please help! Rinnai Hotflo drips after every time I use the hot water.
I've had my Rinnai Hotflo electric hot water system for a few months now and every time I use the hot water system drips for 30-90 mins afterwards. It drips fast and it is hot water dripping. It seems there is a lot of water getting lost and a waste of electricity with the hot water dripping out. The valve has been replaced once and it hasn't made any difference. The system is inside my apartment and it is irritating to have the dripping tap sound all time time also. I never had this problem with my old electric hot water system (until it b...roke but that was after 13 years!). Can something be done about this? The plumber that installed it has gone AWOL and I can't contact him. I don't want to be stuck with this dripping hot water system for years to come! '
This hot water service has given us nothing but trouble since it was installed 18 months ago. Hot water in this house is something of a memory only. It is useless & the amount of water we've wasted, waiting for hot water to come through, is ridiculous. Do not buy
This is Rubbish with a capital R
I will start by saying that we have 4 Rinnai constant flow gas HWS, 3 of which are excellent; the HOTFLO 10 however is Crap! Rubbish! It has NEVER worked! We got it only because we are in an area with constant power outages and it is battery ignited, that was the idea anyway. It should be called the Luke Warm Flo 1 or the Cold Flo 0.5 because it simply doesn't work! We have had the Plumber back 4 times and Rinnai out twice. It is serving only one outlet, the kitchen sink / Dishwasher and I cannot recall the last time I got even warm water from ...it after 10, 15 or 20 minutes. It will be replaced as soon as I have installed a Standby Generator to eliminate the need for battery ignition. And it will be painted Yellow and put on a pole out on the main road with a LEMON sign. DO NOT BUY ONE OF THESE PIECES OF APPALLING RUBBISH - THEY DO NOT WORK AND RINNAI DON'T WANT TO KNOW - YOU WILL REGRET IT! David Jones 0438106868
Buy your enemy one...terrible and Rinnai service irresponsible
Bought a new hot water service, fitted into an apartment wardrobe, nothing unusual in that being a requirement. It started spitting the hot water when taps were turned on. Quite volatile, lucky we don't have small children. Plumber came back and then referred problem to Rinnai. Rinnai plumber turns up, luckily my daughter was home but unfortunately I was not. They have had a problem with the anodes 'breaking down'. Rather then take the hot water service out they want to drill holes through the wardrobe shelf and top as that will be faster fix. ...Unfortunately my husband agrees (grrr) over the phone. So I contact them about what compensation I get to have my shelves repaired as my wardrobe is no longer dust proof. Rinnai say none, my husband approved the damage and we have to have access for repair. Really annoyed that hubby gave them the easy and cheap fix and they don't even offer us $50 toward repairs. This was a brand new hot water service that we put up with for weeks of spitting hot water at us. Very annoyed at Rinnai. Very regretful purchase. Avoid Rinnai products!!
Hadn't even produced Hot water and Rinnai technician charges $177 and still no hot water!
We have just experienced the worst customer service ever with our brand new Rinnai Hotflow 250l water heater. Our old heater broke so we got in our plumber to install a new one. He wanted to put in a Rheem but we thought Rinnai would be better quality so we asked him to get Rinnai. After installation the outlet valve didn't work so he said he'd come back the next day and replace it. Instead we got a call from Rinnai and the customer service man told me we would be charged for a call out fee if not under warranty. I agreed thinking a heater just...out of the box that wasn't even turned on would be under warranty regardless of the problem. Later that day I get a call from my husband who was at home saying the Rinnai man had said the plumber had installed it incorrectly so we were up for a $177 call out fee which we had to pay on the spot. So the Rinnai tech took our money and left without doing anything and the heater is still down in the garage not even turned on. This is the biggest rip off i have ever seen. How can Rinnai justify charging and then leaving a customer with a useless water tank? To me if the tank was not in 100% working order when taken out of the box and installed by a qualified licenced plumber then it is FAULTY and should be REPLACED free of charge by the manufacturer. We have spent close to $1,000 to buy this heater that for whatever reason does not work. Our family has been left without hot water for THREE days during mid winter. We have been left with a faulty product and forced to pay for a Rinnai tech to come out who did nothing. After this I will never ever buy Rinnai again and will tell everyone I know about the rip off we have been exposed to. To add insult to injury when the technician demands payment for his services, if you don't have $200 cash in your pocket to pay him, you are charged a surcharge to pay him by credit card.
Questions & Answers
which Heater element used in Rinnai 50L Electric Hot Water Heater
Hi mhanna65, we would recommend speaking to our technical help desk on 1300 555 545 option 3,
We have no issue with hot water when it fires up!! Our issue is we have to remove front cover and light up with a lighter...battery ok and sparks but wont fire up without using the lighter.
Hi Axel,S, thanks for the question. We would recommend talking to our technical help desk on 1300 555 545 option 3.
Rennai Hotflow Hot water system was installed by a plumber in May 2013. It started dripping slowly a few months ago and now increased flowing continuously from top of the cylinder! I read that Cylinder has 10 year warranty/ 7 year labour and could you please advise me what is the next step! Thanks
Hi Jay, thanks for the question. Booking a service call so we can diagnose the issue with the unit would be the next step.
You can book the service call online here and you will be contacted by the technician to book an appointment:
The current warranty for the Hotflo unit is 7 or 10 years depending on the size of the tank and 3 years labour warranty. The warranty applicable for your unit will depend on the model number and date of manufacture and can be confirmed in the warranty booklet supplied with the heater or through our service line on 1300 555 545.
Thanks, it's model is HFE315 ?SSL? and S/N is EHF31500468
Could you please confirm if cylinder warranty is covered!
Yesterday I contacted 'Rams' plumbing Toowoomba(installer) and was advised to contact Rinnai with model/ Serial # (model is HFE315 ?SSL? and S/N is EHF31500468)
If you could confirm what is next step is? What I want is not calling a plumber/ technician who charges couple hundred dollars and and say 'you have to replace' the unit!
So appreciate very much if this unit (model is HFE315 ?SSL? and S/N is EHF31500468 )which was installed in May 2013 is covered!
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