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Rinnai Infinity 26

Rinnai Infinity 26 Questions & Answers

2.6 from 62 reviews

121 questions from our users

Rosetta S.

Rosetta S.asked

I am no getting hot water to the showers but getting hot water to my sinks ?
my unit is around 10 years old

2 answers
Peter.K.
Peter.K.

Firstly I would check that the shower outlets are within Rinnai specifications.
Secondly replace the shower tapwashers.
If all fails then call Rinnai Service Agent for a needed Service call.
Have you recently replaced the shower outlets
Without the complete picture of your fault I can only make a keep it simple stupid aprouch.
Regards
Peter Kothstein
Gasfitter
WA 0412984116

Rinnai
Rinnai A.Rinnai

Hi Rosetta S,

Thanks for the question.

As Peter Kothstein has kindly mentioned, Rinnai Australia agree and recommend checking the shower outlets and replacing shower tap washers.

If the above does not resolve the issue we recommend a service call to check that the water flow servo valve is working and check the incoming gas pressure.

Rinnai 1st Care service contact number is 1300 555 545 or alternatively you may book online on the following link - https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia


Vince

Vinceasked

Hi I currently have a inifinity 24 model do I need to change the pipes to install a infinity 26 model

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Vince,

If you have previously experienced no issues with water flow or fluctuating temperatures the upgrade to the Infinity 26 can be adapted to the current pipework.

Thanks,
Rinnai Australia


Vyara

Vyaraasked

We have just had a new infinty 26 installed and the water goes cold in the hand basin, and in the kitchen.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Vyara, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


Peter P.

Peter P.asked

what temperature dose cold inlet water have to be to achieve 26 litres a minute thanks peter

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Peter P, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


Belle

Belleasked

The water cycles from hot to cold to hot again and continues in this fashion, it’s very unpleasant showering as a result.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Belle, water fluctuation usually occurs when too much cold water is added to the shower reducing the water flow from the unit. This can be resolved with a water controller where you can specify the temperature you wish to maintain. Alternatively try turning the hot water on first and slowly adding in cold water to retain the correct flow.

Our technical help desk can help you further on 1300 555 545 option 3.


Pauline T.

Pauline T.asked

Hi, I have an Infinity 26 with two internal controllers. Recently the control panels have started to blink on and off, and the temperature for hot water and bath fill both default to 40 and can only be raised up higher by persistent button pushing, but then they drop back to 40. I have turned off power to the controller for a few minutes, hoping that would reset it, but no luck. Any suggestions? Thanks.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Pauline, we would recommend contacting our technical help desk who can run some troubleshooting over the phone to try to resolve the matter. Otherwise a service call may be required. They can be contacted on 1300 555 545 option 3.


Meg

Megasked

Hi my rianni 26 , blowing fuses , so no hot water..
Please help

1 answer
Rinnai
Rinnai A.Rinnai

Hi Meg,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


ken

kenasked

I have Infinity 26 and just had the plumber around to put a new mixer tap on bath and shower and since then the temp is up and down. 3 controllers inside. Doing up shower so havent demaned any water thru the shower or bath fitting yet. Could it be air blockage causing trouble. Seems ok temperature via the basins

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Ken, We recommend the shower mixer to be turned off. Please contact our Technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.


Saddles

Saddlesasked

brand new Rinnai 26 w/heater makes loud whistling sound when hot water is turned off.
Is this normal or is something wrong with our heater. Under warranty, Rinnai say normal, have replaced fan unit.
Could someone please advise
Regards John . S

No answers

john finn

john finnasked

have no water coming from unit filter ok

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question john finn, we would recommend booking a service call. Please refer to our website with the following link- https://www.rinnai.com.au/support-resources/online-service-booking

Thanks,
Rinnai Australia


Tony G.

Tony G.asked

Why does hot water same time does not come out of tap

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Tong G, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia


BERNARD WAGHORN

BERNARD WAGHORNasked

both controllers flashing.Unable to transfer.Temperature sometimes drops from 43 deg to 40 deg.Have checked wiring all ok.Is the problem controllers or the Infinity 26?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Bernard Waghorn, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia


Leanne

Leanneasked

Hi I have a Rinnai Infinity 26. It is about 14 years old. We have always found it takes ages for the hot water to reach the kitchen and main bathroom as they are quite far from the system. However recently our en-suite which is on the other side of the wall where the hot water system is has not been getting hot water. I find if I turn the other sink on in the en-suite it will get hot but it is strange it is doing this. It doesn’t do it all the time but is doing it more frequently.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Leanne, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia


Jobi P.

Jobi P.asked

Hi, we have an Infinity 26 with one internal controller. Recently on the controller the transfer button has started to blink on and off, and the temperature for hot water and bath fill both default to 40 and can only be raised up to 42 by persistent button pushing, but then they drop back to 40. A plumber has looked at it and seen no error codes on the outdoor unit itself. We have turned off power to the controller for three minutes, hoping that would reset it, but no luck. Any suggestions? Thanks.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Jobi P, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


Joanne

Joanneasked

We recently brought a rinnai B26 and had it installed by a certified plumber. Now after a couple of months it has began to turn cold while having a shower. What is the reason behind this

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Joanne, there can be a number of reasons why this may occur. We would recommend calling our Technical Help Desk to troubleshoot over the phone. If they are unable to help you. they can transfer you to our 1st Care Department to book a service call for the unit.


Rick C

Rick Casked

I have a 3 year old 26 that was replaced a a 20 year old model. The controllers from the old model were used with the new model. Recently the contollers blink off and then come back on, looking for a possible cause or a remedy. The unit is still in warranty. Any help?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Rick C. It could be a number of things, the controller may be faulty or the connection wire to the unit may have been disrupted. You can book a service call and if the Hot Water Unit is faulty, this may still be under warranty. However if the fault is with the controllers. this would be a chargeable job.


ChrisR

ChrisRasked

My infinity is operational with one remote. I've set it to 43 and it seems fine for sinks in the house, but won't 'engage' in the shower, unless i raise the temp to 50? what may be causing this?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question ChrisR. Are you mixing cold water in the shower? With the temperature controller you should be able to set the hot water temperature at the desired amount and only use the hot water tap, Mixing in too much cold water can reduce the flow rate of the water causing the unit to shut down.

If not we would recommend calling our technical help desk on 1300 555 545 and they may be able to troubleshoot over the phone.


Tony

Tonyasked

our controller is flashing at 42 degrees cant change the temp, water runs hot cold hot cold etc
i dont want to reset incase i have no hot water. Please help?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Tony, we would recommend contacting our Technical Help Desk who can run through some troubleshooting with the unit. They are available on 1300 555 545 until 5.30pm


David Z.

David Z.asked

I have infinity 26, PRV leaking. ring Rinnai up, told the part number was 92099944. But also told me that they have none in stock. the expected arrival time is 1st August!!!? Water is leaking....
Ring up Tradelink and Reese, they also have none!!
What should I do???
David

No answers

kim

kimasked

When we turn any cold water tap on and then off again, the Rinnai 26 fan starts up for a few seconds, any idea how to fix this?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Kim, generally the hot water unit will only start when the hot water tap is switched. We would recommend having a plumber check the pipework in the house.

kim
kim

A plumber has checked the pipework, and everything is normal, the only thing he suggested was when opening a cold tap and closing it, it causes a small flow of water as the pressure in the pipe increases back to the normal water pressure, which is enough to trigger the Rinnai's fan, and possibly the flow sensor in the Rinnai is too sensitive?


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