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Rinnai Infinity 32 Enviro

Rinnai Infinity 32 Enviro Questions & Answers

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3 questions from our users

Scott H.

Scott H.asked

Infinity 32 Enviro

Hi there, is it normal for steam and water condensate to be vented from the vent in the upper front section.. when we operate the system.. water drips down the front of the unit from the vent..
Please advise

1 answer
Rinnai A.Rinnai

Hi Scott H,

Thank you for the question.

Please contact our Technical help team on 1300 555 545, Option 3 and they can assist your further to advise if a service call is required.
Rinnai Australia

Jithin M.

Jithin M.asked

Infinity 32 Enviro

Hi, I am planning to install Rinnai infinity Enviro but unsure which size to choose. We have 2 bathrooms and uses hot water more than average. Can someone suggest which size best work for us, 26 or 32?

2 answers

Based on bathrooms alone you can technically install a Infinity 26L which has a gas consumption of 199MJ/hr.

A 32L is Morely used in Extra Large multi- storey residential properties.

Word of warning insure your Gasfitter gets 1.13 kPa at the units test screw or your unit will not work to specifications.

Peter Kothstein

Rinnai A.Rinnai

Hi Jithin M.,

Thank you for the question.

We would suggest the Rinnai Infinity Enviro 26 will be adequate for your requirements.

For detailed information you may visit our website and select the hot water selector which will provide options on suitable hot water systems for your needs. Alternatively follow the link provided; https://www.rinnai.com.au/hotwater-product-selector/

Rinnai Australia.



Infinity 32 Enviro

Hi we have just installed an enviro 32 infinity with wireless controllers. We had awesome hot water for 24 hours then nothing. It was a long weekend so no Rinnai help unless I was willing to pay to $400 call out fee. Our plumber came and checked pressure, power gas, filters but could find no fault. There was bo fault warnings displayed in the window or on the controllers. After 2 days of not working it has started to work again intermittently. Any ideas on what is happening. Is it more likely a faulty unit or part?

1 answer
Rinnai A.Rinnai

Thanks for the question Darren, if the plumber has checked the installation we would recommend booking a service call to check the unit. It is unusual for no error codes to appear on the unit but if it is a manufacturing fault, the service call and part will be covered under warranty. Our service team can be reached on 1300 555 545 from 8.00am-5.30pm Monday to Friday.

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