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Rinnai Infinity 32

Rinnai Infinity 32 Questions & Answers

2.9 from 7 reviews

17 questions from our users

John

Johnasked

Infinity 32

How can I adjust the heat upwards on my Rinnai Infinity 32.
The unit is about 10 years old and working well.
Cheers
John

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question John, we would recommend contacting our Technical Department to discuss this matter. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


Enzo

Enzoasked

Infinity 32

Can I increase my rennai 32 as its 50 degree fixed?
How do I do this?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Enzo, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia


Peter W.

Peter W.asked

Infinity 32

This hotel has a Rinnai 32 & occasionally there is no water (hot or cold) coming out of the hot taps anywhere in the hotel & the cold water pressure is ok. At one time it happened at 8 am & then an hour later the water was hot & plenty of pressure. Is there a possibility it could be the Rinnai shutting off the water flow?

2 answers
mechanic
mechanic

peter, I have no answer for you with out being there, either contact rinnai and ask some questions or get a plumber to have a look. mechanic.

Rinnai
Rinnai A.Rinnai

Thank you for the question Peter W. Please contact our Technical help desk on 1300 555 545 option 3 for further assistance.

Thanks,
Rinnai Australia


Craig

Craigasked

Infinity 32

Hi. I am a plumber. I have a 32 that keeps tripping the power circuit. I isolated the unit to another curcuit and it tripped that circuit. I plugged another appliance into the original power and it didn’t trip the circuit, I concluded the 32unit is shorting the circuit. Any suggestions as to the cause? Thank you Craig

2 answers
mechanic
mechanic

I am not a electrician, but sound like you need one, don't play with it you may be sorry 240v bites. mechanic.

Rinnai
Rinnai A.Rinnai

Hi Craig,

Thanks for getting in touch, you can get in contact with a trusted electrician if you believe it is a circuit issue; unfortunately we cannot offer electrical advice.

Alternatively, if the issue is product related, we can refer you onto our technical help line who can be reached on at no charge on 1300 555 545 (option 3).

Otherwise, we do have offer a national service with technicians experienced and qualified on all Rinnai Group Products, this can be booked online at https://www.rinnai.com.au/support-resources/online-service-booking/.

Also many thanks to mechanic for their reply.

Thanks,

Rinnai Australia


Errol

Errolasked

Infinity 32

How can I increase water temperature on infinity 32?

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Errol. We have a free technical help desk available on 1300 555 545 option 3 between 8.30am-4.30pm Monday to Friday to help with your enquiry.


Dijim

Dijimasked

Infinity 32

We have a rennai infinity 22 with 4 separate controllers. 2 are blank and the others are flashing we are still however getting hot water. Any suggestions?

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for your question Dijim. Please contact our free technical help desk on 1300 555 545 option 3 and they will be able to help trouble shoot the issues with you.


manny

mannyasked

Infinity 32

can temperature of water be increased like older models?

1 answer
terry
terry

Hi this is the first Rinnai i have had and it has a neat looking pad on the wall inside with digital readout which you can adjust up and down .I was told most people have it set on 43 degrees for shower .Also you can turn it off all together if you want .They put an outside power point by the heater itself


Bernadette R

Bernadette Rasked

Infinity 32

gas people changed our gas meter but did not turn our rinnai infinity 32 on. How do I do this?

1 answer
SteC
SteC

Hi Bernadette,

On your unit, there should be two taps one for the cold water going in and the other one for the gas going in. Both need to be on (by turning anticlockwise). Also you need to ensure that the electricity to the unit is on. More importantly you need to ensure that the main gas tap is switched on.

Regards,

SteC


MBW

MBWasked

Infinity 32

Our Rinnai Infinity 32 will not provide hot water to the bath. Showers work well but the hot water to the bath comes on very fleetingly then goes cold. I telephoned Rinnai to book a service and they informed me it was a plumbing problem. Unfortunately for me it was the plumber who told me to book the service call as they can't figure it out. Any more ideas?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question MBW, the hot water unit will be supplying the same hot water to every outlet unless there is a plumbing issue. This is why you would have been referred to a plumber to investigate. There maybe a restriction in the pipework or tap to the bath. Removing restrictors in the tap or any build up in the outlet may resolve the issue.


Sharon

Sharonasked

Infinity 32

We have a large family of 10 people with 4 showers, dishwasher and the washing for all the above what size unit do you recommend. To run all this knowning that we are on bottled gas. Also what size gas pipe is required to run the larger units?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Sharon, in order to give you the correct advice there are some questions we need to ask. We would recommend calling our Technical team who will be able to provide you with the best information. They are available on 1300 555 545 option 3


Kerry T

Kerry Tasked

Infinity 32

Is a rinnai infinity 32 gas water heating unit, model no: reu-vrm3237wg-ak suitable for lpg?

No answers

Phil

Philasked

Infinity 32

I am doing a renovation and replacing one of my electric HWS with a Rinnai 32. Can you tell me if there have been any significant technical changes in this product over the last ten years?
Thanks Phil

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Phil. There have been many advances in the Infinity units which is reflected in the longer warranty offered on the updated product. If you wish to discuss any areas specifically we have a customer care centre who are available Monday to Friday 8.00am-5.30pm who can answer any of your questions.


Mel

Melasked

Infinity 32

HI There,
My Rinnai Infinity 32 has lost all power to our three control panels however the unit outside keeps running, it sounds like the fan is continually running. I have unplugged and turned it off. Can you please advise what this could be?
Thanks.

1 answer
Kcir62
Kcir62

Hi
Sorry I have no idea, best to contact a plumber or the person who installed it


Richard

Richardasked

Infinity 32

Can I run my hot and cold water in half inch from my Rinnai 32 unit to my fixtures

1 answer
Rinnai
Rinnai A.Rinnai

The Rinnai 32 is capable of delivering 32 litres of water per minute when connected to a controller which is set on 40o C, ½” copper tube has a maximum delivery capability of 17 litres per minute.

When the pipes are too small, when a second tap is turned on the water flow changes and the hot water can go cold. This will mean you won't get the full potential from the unit. For half inch pipes we would only recommend an INFINITY 16.

For more technical advise we offer a help desk on 1300 555 545, they can offer more information on the minimum requirements for our systems.


peter

peterasked

Infinity 32

can i adjust the temp of my new rinnai 32 water heater its not as hot as my last one?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Peter, it will depend on the model and the way the unit has been installed. There are now restrictions on the maximum temperature that can be delivered to bathroom areas either by a factory set unit or a valve that tempers the water temperature.

Our technical team can advise your options on 1300 555 545 option 3. You will need the full model number of the unit (found on the data plate on the left hand side of the unit starting with REU)


kerri

kerriasked

Infinity 32

No hot water from my Rinnai 32. I reset the pump I can hear noise turn the hot water on but still no hot water, what could it be?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for your question Kerri, there are a number of things that could cause your unit to stop producing hot water. Our customer care team are available from 8.00am onwards and can help you troubleshoot the unit and if necessary, book a service call. They can be reached on 1300 555 545 and are available until 5.30pm EST.


nicola whitehead

nicola whiteheadasked

Infinity 32

My Rinnai 32 does not provide hot water on days of rain and cold wind. What could be rrong? After a period of stable weather it kicks in again. Strange! Can anyone help with a view?

5 answers
Orlando
Orlando

Hi. Never had this problem before - every Rinnai I have every had has worked faultlessly.

If there has every been a problem its been because a circuit breaker trip the electricity. Gas supply could be another.

I would check that the power connection is ok and that the wind is not blowing out the flame (wierd as there is no pilot light and it would take a good wind to blow out the burner when powered up.

Otherwise check with the retailer.

Rinnai
Rinnai A.Rinnai

Good afternoon Nicola, we are sorry to hear you are having issues with your Rinnai INFINITY hot water unit. If you could send through your details to enquiry@rinnai.com.au we would like to discuss this matter with you further with you.

kylie
kylie

What was the outcome as im having the same problem. Every time we have bad weather i have no hot water for couple of days.


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