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Rinnai Infinity Range

Rinnai Infinity Range Questions & Answers (page 2 of 20)

26, 20, 16, etc...
3.1 from 206 reviews

383 questions from our users

StephenW

StephenWasked

Infinity 26 Enviro

Our neighbour has a Rinnai Infinity 26 Enviro hot water system installed on his wall just across the fence from our bedroom. It makes a pretty much continuous irritating noise (maybe a fan?) day and night. It seems to be more on than off. I'm not sure if it even goes off. I thought these systems are only supposed to operate when making hot water. Before I take it up with the neighbour, I'd like to know whether this is normal or whether there is some obvious fault.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Stephen W,

Thanks for the question, The enviro 26 puts out less than 52 decibels of sound and is regarded as acceptable, however there maybe an issue with the combustion fan that could require a service call. If the unit runs continuously ,it may have a circulating pump connected and it's running on low burn.

We recommend a service to ascertain what the noise level actually is, and if we can improve the situation.

please contact our 1st Care Conatct Centre on 1300 555 545 or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/.

Thanks,
Rinnai Australia

Param

Paramasked

Infinity 32

My Rinnai 32 is tripping circuit breaker as soon as the hot water tap in the shower is turned on. Any idea what could possible wrong? I had to finally switch off the Rinnai 32 AC power to get my house power back.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Param,

Thank you for the question, there could be a number of reasons for this happening, we would recomend testing the power point with another appliance to see if the fault is the point itself. If not, we would recommend a service call so the issue can be diagnosed.

You can book online at https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Bijo J.

Bijo J.asked

Infinity Range

Hi,
I have got Rinnai infinity 16, when I turn the hot water tap on it make lots Of noise. Could you please help me.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Bijo J, we would recommend calling our free technical help desk so they can troubleshoot with you to see. They are available on 1300 555 545 option 3.

Thanks
Rinnai Australia

Nikki.R

Nikki.Rasked

Infinity 24

We get a very heavy gas smell when using hot water - we have just moved in to this house and are not used to Instant hot water so not sure what is normal.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Nikki R,

Thanks for the question. Please contact our technical helpdesk for assistance as they will be able to trouble shoot with you over the telephone on 1300 555 545.

Thanks,
Rinnai Australia

max p.

max p.asked

Infinity 26

I hear running water from my Rinnai all theought thw day ..is this leaking water ?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Max P,

Thanks for the question, If no taps are turned on there quite possibly could be a leak, unless the unit is solar and the pump is running or frost valves leaking.

We would recommend a service call to find out more detail. Please contact us on 1300 555 545 for a service booking or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/.

Thanks,
Rinnai Australia

Michael S

Michael Sasked

Infinity 26 Enviro

Hi
Just had Infinity 26 installed and we have two concerns
1. The amount of water wastage until the hot water comes through, it’s currently taking about 10 seconds
2. It’s plugged into a power point, what’s the electricity consumption for this ?
Cheers

1 answer
Rinnai
Rinnai A.Rinnai

Hi Michael S,

Thank you for reaching out to us. We would recommend calling our experienced Technical Help desk team on 1300 555 454, option 3 and they can provide some further assistance,

In regards to the energy consumption, the infinity continuous flow units use very small amounts of power.

Under normal use 47 watts, if in standby mode using 1 controller 2 watts, If the temperature drops to freezing point the anti-freeze heaters turn on using a total of 68 watts.

Thanks,
Rinnai Australia

Pippi

Pippiasked

Infinity 26

Our Rinnai 26A which was installed in December 2019 is making noises even when the water has not been turned on. I notice it in the middle of the night. Any ideas why?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Pippi,

Thank you for your question.

We would recommend calling our experienced Technical Help desk team on 1300 555 454, option 3 and they can troubleshoot with you. If they cant assist, they can book a service call out if that is required.

Thanks
Rinnai Australia

Marion M.

Marion M.asked

Infinity 26

I have a B26 and it makes short (+ 5 second) noises all day and night. Any idea what the problem is? Is it pressure dropping?

5 answers
Rinnai
Rinnai A.Rinnai

Hi Marion M,

We would suggest you contact our Technical Help department on 1300 555 454 option 3 and they may be able to troubleshoot with you.

Thanks
Rinnai Australia

Bob
Bob

+1
Mine (Infinity 26) has been doing it for months
Cost me over $300 so far
Plumbers have no idea

Bob

Marion M.
Marion M.

Hi bob. I got a plumber out and turned out it was actually my toilet which had a leak. I thought it was the boiler as they are close together.

kumar g.

kumar g.asked

Infinity 24

Is the gas line diameter for Rinnai 24 and 26 ,the same please?
Can a rinnai 26 replace a 24 without much modification?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question kumar g.,

We would recommend calling our technical help desk on 1300 555 545 option 3 with your model and serial number which can be found on the data plate.

Thanks
Rinnai Australia

kumar g.

kumar g.asked

Infinity 24

Can a Rinnai 26 replace a 24 without much modification,please?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question kumar g.,

We would recommend calling our technical help desk on 1300 555 545 option 3 with your model and serial number which can be found on the data plate.

Thanks
Rinnai Australia

Fakhri

Fakhriasked

Infinity 26 Touch

What it means C1 on display heater and wireless controllers-0

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Fakhri. The Infinity Touch will display the number of controllers currently linked, so the C1 indicates there is 1 controller attached.

Thanks
Rinnai Australia

Skot

Skotasked

Infinity 26

Hi
Ignition on the unit is intermittent, sometimes it lights up , sometimes not. Removing the gas line-in and reconnecting it straight away is the only solution at the moment. Air lock , perhaps?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Skot,

Thank you for your question.

We would suggest you contact our Technical help desk on 1300 555 545 option 3 for assistance.

Thanks
Rinnai

Ken

Kenasked

Infinity 26

I have a power outage and want to relight the flue. Is this possible?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Ken,
Thanks for the question.

The infinity has an electronic ignition. Our technical help desk can assist and troubleshoot with you over the phone to resolve this matter. Please call on 1300 555 545 for assistance.

Thanks,
Rinnai Australia

Sameer S.

Sameer S.asked

Infinity Range

I have a rinnai hotel water system. There is a flow of hot and cold water every 45-60 seconds. No continuous hot water. And sometimes the water is too hot. Any suggestions?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Sameer S,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Gab

Gabasked

Infinity 24

I have an old Rinnai which stopped working when in the shower. Seems the controller Turned off and is no longer working, can’t turn it back on.. Checked power sources, no issues..

1 answer
Rinnai
Rinnai A.Rinnai

Hi Gab,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Jacqueline L.

Jacqueline L.asked

Infinity 24

We have just bought a house with an infinity 24 water system. The Hot water was working fine and then we had a massive storm wind and rain storm and we lost Hot water, it won’t come back on! We can here the gas coming through but it doesn’t ignite. A sparky has checked the electric outlet and that is fine!

1 answer
Rinnai
Rinnai A.Rinnai

Hi Jacqueline L,

Thank you for the question.

The units safety components appear to have been activated to protect the unit in this instance and will require a service call to reset the hot water system. Please call Service on 1300 555 545 or alternatively you may book on line following the link provided /www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

Colin D.

Colin D.asked

Infinity 20

The auto ignition seams to occasionally not kick in leaving us with cold water. What is the fix?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Colin D, there can be a number of reasons for the issue you have faced. We would recommend calling our technical help desk on 1300 555 545, option 3 with the model and serial number of the unit and they can run through some troubleshooting with you.

Thank you
Rinnai Australia

Maureen S

Maureen Sasked

Infinity 26

Our unit is approx 14 years old and we are now having trouble adjusting the temperature. It won't let me set it below 37 degrees and if you turn on the cold water up to about half way the hot water goes off and you have to turn off the cold water and wait for the water to heat again. Very frustrating. Wouldn't be so bad if it was winter but at the moment we don't want really hot showers.

3 answers
Rinnai
Rinnai A.Rinnai

Hi Maureen S,

Thanks for the question. The issue may be related to elevated incoming water temperatures, may we suggest reducing the temperature to 42/40 degrees and test if this is successful. If the issue continues please contact our technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.

Maureen S
Maureen S

Thanks for the quick response. I have dropped the temperature to 37 degrees but that hasn't helped. I can't get it to go any lower, should it go below this?

Rinnai
Rinnai A.Rinnai

Hi Maureen S,

Thanks for the question. As mentioned previously the incoming water temperatures may be elevated considering the current climate. Given the age of the unit, it may require a service call as the water sensors and filter may need to be replaced.

Please forward your contact details by private message and we can have a technical help desk representative contact you directly or alternatively contact the technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.

Peter

Peterasked

Infinity 20

I just had a new Finnair 20 installed with 3 remote controls.
When I set the temperature at 37, it heats up to about 39 then the little gas symbol turns out and the temperature drops to about 30.
Then it heats up again, then it shuts off, then heats up, then shuts off.
The result is the water temperature fluctuating like a yo-yo from 39 to 30 for the whole shower.
What can I do to make it a constant 37 ?
Peter

1 answer
Rinnai
Rinnai A.Rinnai

Hi Peter,

Thank you for your question. As there may be various reasons for the issue you are experiencing, we would recommend contacting our technical help desk for assistance on 1300 555 545.

Thanks,
Rinnai Australia.

mirry

mirryasked

Infinity 26

We have a Rinnai solar 26 (solar yet to be installed) - it runs off gas bottles but the water is piping hot and we want to turn it down a little. Perplexed no dial or lever to do so. Don’t want to call out plumber as Charges a fortune. How do we do it?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Mirry,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

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