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Rinnai Infinity Range

Rinnai Infinity Range

26, 20, 16, etc...
3.1 from 212 reviews · View Statistics

Reviews

1.5

2 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(1)
  • Build Quality
    4.0 (1)
  • Value for Money
    1.5 (2)
  • Cleaning & Maintenance
    4.0 (1)
  • Noise Level
    4.0 (1)
  • Temperature Consistency
    1.0 (2)
  • Heating Speed
    1.0 (2)
  • Smells of GasYes (2) · No
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Kate

KateNgunnawal 2913, ACT

  • 4 reviews
  • 7 likes

Absolutely hate it!

published

Absolutely terrible HWS. Wastes ridiculous amounts of water to heat up, goes cold during showers several times per shower. Have to turn off cold and leave hot water to heat up during shower after already wasting water and time to heat up in first place. Deters the household from even wanting to shower regularly as it is not a relaxing experience whatsoever.

Purchased in April 2018 at ActewAGL.

Value for Money
Household Size 2 person(s)
Smells of GasYes
Functionality
Temperature Consistency
Heating Speed
1 comment
Rinnai
Rinnai A.Rinnai

On and off since its gone in

published

The hot water takes ages to come through, I'm on bottled gas no flow restrictors anywhere. Been like this since it went in. Plumber not helpful at all. It sometimes works after been thumped on the outside of unit.

Purchased in November 2018 for A$429.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasYes
Functionality
Temperature Consistency
Heating Speed
1 comment
Rinnai
Rinnai A.Rinnai

Thanks for the review Katie S, we are sorry to hear of the issues you have faced with your unit. We would recommend speaking to our Technical Help Desk on 1300 555 545 option 3 who may be able to help.

Thanks
Rinnai Australia

See all Rinnai Infinity Range reviews

Questions & Answers

Luke

Lukeasked

Infinity 26 SmartStart

Does anyone know if a Rinnai smart start can be connected to a Thermann 26

1 answer
Rinnai
Rinnai A.Rinnai

Hi Luke, thanks for the question, the Rinnai smartStart is designed to work in conjunction with the Rinnai range of hot water units. They are not tested or recommended for use with other brands,

Thanks
Rinnai Australia

Scott H.

Scott H.asked

Infinity 32 Enviro

Hi there, is it normal for steam and water condensate to be vented from the vent in the upper front section.. when we operate the system.. water drips down the front of the unit from the vent..
Please advise
Thanks

1 answer
Rinnai
Rinnai A.Rinnai

Hi Scott H,

Thank you for the question.

Please contact our Technical help team on 1300 555 545, Option 3 and they can assist your further to advise if a service call is required.
Thanks
Rinnai Australia

Sean S.

Sean S.asked

Infinity 20

When do you know when it is on

2 answers
Nbee
Nbee

I now have to just use it without temperature control so adjust the water so it’s not boiling until we get a new one

Rinnai
Rinnai A.Rinnai

Hi Sean, thanks for the question. The Infinity hot water units will switch on as soon as you open a hot water outlet. The power, gas and water must all be on for this to occur.

If you are having issues, we have a technical help desk available on 1300 555 545 option 3 who may be able to assist.

Thanks
Rinnai Australia

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