Reviewer Photos & Videos
great when it works
made in china
well priced to start with
first off, it was out of gas,
worked okayish after a regas
then a couple years later, just not cold,
the a.c people (not specifically rinnai) wanted to distance themselves from it
i said it's not under warranty, so they came and fixed it great, for now.
so regassed twice.
after moderate use - auto and cool setting, 25 degrees, 2 to 5 hours a day, the bulk of it 3 months a year.
i've only used the heat mode once!, as it's tropical here, and it was good. ...
Purchased in November 2018.
Marguerite update Did not even get 6 months of good use
By 9 months the thermostat stopped working,
It often took a few go's to turn off
When I insisted on a refund not a replace Harvey Norman hung up on me.
Dont buy one....these are a dud
Purchased in August 2019.
Hello All, I am an installer. Today I have done second installation of rennai and I would not recommend to buy this unit. Where to start 1) electrical termination arrangements are very poor and diffult to make proper connection without boot laces . Even if u use boot laces risk of losing screws inside the unit.hard to install. 2) flare nuts are poor design and can easily break the copper flare. Last unit had to go through the warranty process I am hopping this one too.will update you soon. BR U
Purchased in March 2020 at Harvey Norman for $600.00.
Enjoying our new Rinnai Inverter Split System Air Conditioner
Lat split system we had was a Daikin but this was more affordable and modern. The size of the system was as required by the size of room, which is a loungeroom. We run it quite warm - at 26.0 degrees as I dont like to feel chilly although hubbie likes it arctic! He accepts that 26 degrees will keep the room nice and cool even in those 47 degree days in January, we lived in the lounge-room as its the only air-conditioned room. The Rinnai is quiet, one click on and off and I was super surprised to see our electricity bill for the summer 3 mo...nths period was only up $150! Because it seems cheap to run, we tend to put it on as soon as we feel a little warm, but just stick to 26 degrees. If its actually cooler outside, then you just get fresh air, which is great because the room can get airless. Do your research of course, but we love this. On the downside we were not happy when Octopuss, their installer, cancelled stating illness on the day of our install. That meant we had to go to the back of the queue and wait over 3 weeks with no definite install date! I cancelled the install and we organised through McDonnell who were cheaper and whilst we still had to wait at least 2 weeks, its the principal right?
Purchased in January 2019 at Harvey Norman Retail Stores - Appliances for $1,098.00.
STILL NOT WORKING
Had 2nd Rinnai unit fitted friday 18th of oct under warranty by tech that rinnai organised
surprise! it does not work either. This one has a different fault to the first one, tech thinks there is a blockage
stopping the refrigerant so now we have a really expensive fan. maybe the third time will be the charm
Quality control might be a good idea to look into guys ?
Still not happy and its going to be 34 degrees on thursday maybe you could send me a couple of ice blocks .
When i get one that works i will write a better review until then thanks RINNAI.
Purchased in September 2019 at Harvey Norman.
DO NOT BUY THIS PRODUCT
purchased the rinnai 8kw split system from harvey norman installed by the recommended installer. product was deemed faulty by the installer straight out of the box , tripping the safety switch as soon as the compressor turned on now having to agree to pay another $270 dollars to have rinnai tech to come out and inspect the faulty unit and being treated like we have done something wrong in the process, very poor customer service on rinnai's behalf . warranty process is a joke, i would never buy a rinnai prouct again in my life!
regards Adam ...
Purchased in September 2019 at Harvey Norman.
Great value and works well
Just had the Q Series 8kw system fitted. It works very well and is very easy to use. Has great features not found in some dearer brands. Looks good too
Purchased in August 2019 for $1,500.00.
- HSNRQ70B (7.0kW)
Very good value for money
Bought this 7.0kW system for an open living/dining room which is about 50 square metres. Throughout summer it performed very well, cooled down the entire living space within a matter of 10 minutes. Fairly quiet, nice looking design and was one of the cheapest air cons going around.
Purchased in November 2018 at Harvey Norman for $1,264.00.
- HSNRQ25B (2.5kW)
Perfect for small room
Purchased in November from Harvey Norman for bedroom use. 2.5KW easily cooled down room on over 40+° days over summer. Great energy rating. We generally set at 22° on medium fan and it’s perfect. Didn’t make a huge impact on our energy bills. Quick to turn on and cool. Easy remote functions with very easy timer!!!
Just started using heat setting to warm room up. Warms up in ok time. We just close door on colder nights. Timer function great to set so not on all night.
Very quiet. Temperature lights up on unit.
Installed through Harvey Norman during installation special. Small unit outside.
Great brand. Would purchase a Rinnai again.
Purchased in November 2018 at Harvey Norman for $648.00.
Do not buy!
I went ahead with rinnai because of the built in WIFI and the attractive price point. Bought it from Good Guys Narre Warren. However, immediately after installation the indoor unit started making a loud noise as soon as it was turned on. And its loud enough that there is basically no point in using the unit at all. The installation guy washed his hands off saying its not his problem and I need to contact Good Guys. And the good guys washed their hands off by saying I need to get in touch with Rinnai!
Now I purchased the units in Feb 2019. We ar...
Purchased in February 2019 at The Good Guys Physical store for $1,250.00.
Was hesitant to buy this model but now glad I did, it works very well, only used cooling so far which is very good and easy to use. Very good taking humidity out of the air and quiet.wifi i excellent.
Purchased in January 2019 at Harvey Norman.
faulty after 2 weeks
purchased brand new, stopped working 2 weeks after install with minimal use.
Waited for 3 weeks for technician to visit and confirm it was faulty. the service team at 1st care now wants me to pay an installer to remove the unit so they can replace the faulty part then pay out of pocket again to have it installed. Will escalate this to ACCC
Purchased in December 2018 at The Good Guys for $700.00.
Noisy once turned off
The unit cools and heats fine.
Once turned off however the unit continues to make noises intermittently for over 24 hours. The unit is in the bedroom and hence with all the noise it is impossible to get a good sleep.
I have turned off the power to the building and it seems to stop the noise from the unit. Once the power is turned back on the unit starts making noise again even though the unit isn’t turned on.
I have had the installer come out to look at it he says it is an issue with the unit. I have since called Rinnai and they haven’t...been able to get out to my house and told me the earliest they could was the 31st Jan. I have also been told that if they deem it the fault of the installer they won’t cover it under warranty and will have me pay the call out fee of 300 odd dollars and then it’s up to me to recoup the money for the installer. Ithe unit is only a few months old, purchased 15th October 2018. I have video of the unit and the noise. An extremely frustrating situation.
- HSNRQ70B (7.0kW)
Installed but wifi not working
Aircon cooling and fan works fine, no complaints there (as yet). But the Wifi control feature can not be configured or detected. I'll wait to hear back from Rinnai about any possible fixes, but I suspect the aircon is faulty. I use wifi-sniffing tools on my laptop and can't find any new wifi access point through which an aircon could be configured. Otherwise, the unit takes 30seconds to turn off once it has been running, which seems a little bit weird. Good thing about wall-unit is that it is smaller in length than equivalent sized units from other manufactures.
Not gassed and brand new
Purchased this unit brand new and it is not gassed up so I now have the painful process of warranty. Good luck with that right on xmas hey. Very disappointed
Questions & Answers
I have the C series ( Cooling only) and just under a year it has stopped cooling. I have attempted to get Rinnai to do something about it but they have done nothing instead trying to first blame the installer which seems crazy as it worked ok to begin with. Seems they do not honour their warranty. I have read others on the site with the same issues to warranty and are wondering that if enough people are out there that we should look at a class action.
Hi Ishkaa, first up all if the installer was a licensed installer he could have checked the basic things . I gather it was not the case here. if everything is correct from installation/installer warranty should cover . i have had few issues and did not have any issues accessing warranty but it took a while.
Hi Ishkaa for providing an update on this matter with the Rinnai technician able to resolve the issue with blocked filteres.
I was going to purchasse Rinnai Air Con today. But won't get this after reading all the reviews here especially about Rinnai's poor customer service and warranty claims. Thanks to all those who put their valuable reviews here.
Thank you for your review Keven,
As a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience.
I brought a Fujitsu from Appliances online for sale price ....$500 off and I love it. Make sur you get it installed by someone who can repair....not a cowboy who just installs. If anything goes wrong the cowboy runs while the tradie fixes it.
never buy from Harvey Norman...when I brought my Rinnai and it was faulty.....they run like the cowboy.
Hello, we are thinking about buying two HSNRQ70B from Harvey Norman, just reading the reviews there are some horrid reviews. Is it correct if there is a warranty issue the purchaser is charged a call out fee by a technician and might be waiting months for the unit to be fixed.
I have no idea. But the company who sold you the unit usually is responsible for working with their supplier on warranty issues. Why not direct your question to the department of fair trade. I have the same issue with my solar panels. I have to pay travel $300 to get their technician out to replace a panel. I paid $66 in power this term....and my aircon goes all day and is usually turned off at 6pm.
Thank you for your question.
Rinnai Australia manufactures and distributes a broad range of home comfort products. Our brands include Rinnai, Brivis, APAC and Polo.
Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim please refer to our website for full service warranty terms and conditions following the link provided - https://www.rinnai.com.au/support-resources/online-service-booking/
Get an answer from our members and Rinnai representatives
|Category||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners|
|Features||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control|
|Cooling Power||2.5 kW||3.4 kW||5.2 kW||7 kW|
|Heating Power||2.5 kW||3.5 kW||5.2 kW||7 kW|
|Type||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||5 stars||5 stars||4 stars||3 stars|
|Heating Energy Rating||5 stars||5 stars||4 stars||3 stars|
|Operating Temperature for Cooling||-17 ℃ to +27 ℃||-17 ℃ to +27 ℃||-17 ℃ to +27 ℃||-17 ℃ to +27 ℃|
|Operating Temperature for Heating||-17℃ to +27℃||-17℃ to +27℃||-17℃ to +27℃||-17℃ to +27℃|
|Auto Cleaning (Self Cleaning)||Yes||Yes||Yes||Yes|
|Indoor Unit Dimensions||300 x 850 x 198 mm||315 x 970 x 235 mm||330 x 1100 x 235 mm||330 x 1100 x 235 mm|
|Indoor Weight||9 kg||12 kg||14 kg||14 kg|
|Max Indoor Sound Pressure Level||43 dB||50 dB||50 dB||50 dB|
|Outdoor Unit Dimensions||545 x 311 x 768 mm||545 x 837 x 353 mm||700 x 388 x 930 mm||700 x 930 x 388 mm|
|Outdoor Weight||31 kg||34 kg||51 kg||53 kg|
|Max Outdoor Sound Pressure Level||50 dB||53 dB||54 dB||55 dB|
|Max Outdoor Sound Power Level||59 dB||61 dB||63 dB||64 dB|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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