Rinnai Q Series

Rinnai Q Series

 Verified
Rinnai Q Series
2.4

20 reviews

PositivevsNegative
30% · 613 · 65%

Build Quality
2.8
Value for Money
2.9
Ease of Use
3.2
Cleaning & Maintenance
3.1
Noise Level
3.0
Heating / Cooling Speed
3.2

Reviews

20 reviews
shootingstar
shootingstarSydney Surrounds, NSW147 posts
  Verified HSNRQ70B
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
Rinnai
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KAP
KAPSouth East Queensland, QLD9 posts
  HSNRQ25B
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
KAP
KAP  
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Chris E.
Chris E.4 posts
  HSNRQ70B

WIFI on Android Issues - other than that excellent aircon

Excellent aircon except for the WIFI on Android. Exact same issue as Matt D - app will not initially setup aircon via android phone. Used wife's iphone and all working. 4 years on guys - fix up your app! Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
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Alice Wang
Alice WangGreater Melbourne (Inner), VIC5 posts
  HSNRQ25B

Awful experience with purchasing this air conditioner . Spend money not for happiness but trouble and headaches

new machine running like truck. Don't ever buy Rinna. Asked to replacement for the fault Machine . But they can only do repair. Waited for more than one month just for Technician to come for a look , and Now I don’t even know when they can come out for repair. Buying rinnai product is like spending money for troubles Show details
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Accounts D.
Accounts D.
  HSNRQ25B

Beautiful looking unit

Cooling is perfect with this unit - works really well for what I paid for it. Unit looks great too on the wall
I highly recommend this unit - nothing wrong with it all Show details ·  1
Acker
Acker14 posts
  HSNRQ25B

great when it works

made in china
well priced to start with
first off, it was out of gas,
worked okayish after a regas
then a couple years later, just not cold,
the a.c people (not specifically rinnai) wanted to distance themselves from it
i said it's not under warranty, so they came and fixed it great, for now.
so regassed twice.
after moderate use - auto and cool setting, 25 degrees, 2 to 5 hours a day, the bulk of it 3 months a year.
i've only used the heat mode once!, as it's tropical here, and it was good.
nice and quiet, filters easy to clean, but i wouldn't buy this brand again
p.s called the rinnai service line well within hours, and after redirections and waiting the message said the office is closed!  Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
Marguerite
MargueriteWide Bay-Burnett, QLD5 posts
  HSNRQ50B

Marguerite update Did not even get 6 months of good use

By 9 months the thermostat stopped working,
It often took a few go's to turn off
When I insisted on a refund not a replace Harvey Norman hung up on me.
Dont buy one....these are a dud Show details
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Shan
Shan2 posts
  HSNRQ35RB

Poor Design

Hello All, I am an installer. Today I have done second installation of rennai and I would not recommend to buy this unit. Where to start 1) electrical termination arrangements are very poor and diffult to make proper connection without boot laces . Even if u use boot laces risk of losing screws inside the unit.hard to install. 2) flare nuts are poor design and can easily break the copper flare. Last unit had to go through the warranty process I am hopping this one too.will update you soon. BR U Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
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Digger100
Digger100Sydney, NSW14 posts
  HSNRQ50B
ADAM REID
ADAM REID3 posts
  HSNRQ80B

STILL NOT WORKING

Had 2nd Rinnai unit fitted friday 18th of oct under warranty by tech that rinnai organised
surprise! it does not work either. This one has a different fault to the first one, tech thinks there is a blockage
stopping the refrigerant so now we have a really expensive fan. maybe the third time will be the charm
Quality control might be a good idea to look into guys ?
Still not happy and its going to be 34 degrees on thursday maybe you could send me a couple of ice blocks .
When i get one that works i will write a better review until then thanks RINNAI. Show details
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ADAM REID
ADAM REID3 posts
  HSNRQ80B
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Reno
RenoNorth Queensland, QLD5 posts
  HSNRQ80B

Great value and works well

Just had the Q Series 8kw system fitted. It works very well and is very easy to use. Has great features not found in some dearer brands. Looks good too Show details ·  1
Build Quality
Matt
MattQueensland7 posts
  Verified HSNRQ70B

Very good value for money

Bought this 7.0kW system for an open living/dining room which is about 50 square metres. Throughout summer it performed very well, cooled down the entire living space within a matter of 10 minutes. Fairly quiet, nice looking design and was one of the cheapest air cons going around. Show details ·  1
Value for Money
Ease of Use
Noise Level
BJS
BJSHunter Region, NSW47 posts
  Verified HSNRQ25B

Perfect for small room

Purchased in November from Harvey Norman for bedroom use. 2.5KW easily cooled down room on over 40+° days over summer. Great energy rating. We generally set at 22° on medium fan and it’s perfect. Didn’t make a huge impact on our energy bills. Quick to turn on and cool. Easy remote functions with very easy timer!!!
Just started using heat setting to warm room up. Warms up in ok time. We just close door on colder nights. Timer function great to set so not on all night.
Very quiet. Temperature lights up on unit.
Installed through Harvey Norman during installation special. Small unit outside.
Great brand. Would purchase a Rinnai again. Show details ·  1
Heating / Cooling Speed
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Ravdeep S.
Ravdeep S.Greater Melbourne (Outer), VIC2 posts
  HSNRQ50B
Build Quality
Value for Money
Ease of Use
Noise Level
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Questions & Answers

Adam Bakker
Adam Bakker · Q Series

The app no longer works with the two air conditioners I purchased.
This is nonsense, why isn’t there a Rinnai app?

Rinnai
Rinnai   DM   

Hi Adam Bakker, Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Chris M.
Chris M.  

I have the same problem not good

Allan M.
Allan M. · Q Series

Just had 4 units installed and for the life of me I can't connect any of them to to wifi. Followed all simple instructions, 2.4 g, no vpn, press health 8 times, hear 2 beeps but nothing.
Using S22 ultra.
Help anyone?

Rinnai
Rinnai   DM   

Hi Allan M, We have sent a private message to discuss the matter further.

Thanks,
Rinnai Australia

Adam Bakker
Adam Bakker  

Exactly the same, rubbish product

Marty
Marty  

Same. Tried so many times it just doesn't connect. So frustrating.

Ishkaa
Ishkaa · Q Series

I have the C series ( Cooling only) and just under a year it has stopped cooling. I have attempted to get Rinnai to do something about it but they have done nothing instead trying to first blame the installer which seems crazy as it worked ok to begin with. Seems they do not honour their warranty. I have read others on the site with the same issues to warranty and are wondering that if enough people are out there that we should look at a class action.

Shan
Shan  
Rinnai
Rinnai   DM   

Hi Ishkaa for providing an update on this matter with the Rinnai technician able to resolve the issue with blocked filteres. Thanks
Rinnai Australia

See all Rinnai Q Series questions

Details

Compare all Rinnai Q Series listings
CategorySplit System Air ConditionersSplit System Air ConditionersSplit System Air ConditionersSplit System Air Conditioners
Price (RRP) $699$1,599$1,199$1,899
Features Inverter, On/Off Timer, Remote Control and Wi-Fi Smart ControlInverter, On/Off Timer, Remote Control and Wi-Fi Smart ControlInverter, On/Off Timer, Remote Control and Wi-Fi Smart ControlInverter, On/Off Timer, Remote Control and Wi-Fi Smart Control
Cooling Power2.5 kW7 kW5.2 kW8 kW
Heating Power2.5 kW7 kW5.2 kW8.4 kW
Reverse Cycle YesYesYesYes
TypeFull System (Indoor & Outdoor Unit)Full System (Indoor & Outdoor Unit)Full System (Indoor & Outdoor Unit)Full System (Indoor & Outdoor Unit)
Cooling Energy Rating 5 stars3 stars4 stars2 stars
Heating Energy Rating 5 stars3 stars4 stars2 stars
Operating Temperature for Cooling-17 to +27-17 to +27-17 to +27-17 to +27
Operating Temperature for Heating-17 to +27-17 to +27-17 to +27-17 to +27
Auto Cleaning (Self Cleaning)YesYesYesYes
Indoor Unit Dimensions 300 x 850 x 198 mm330 x 1100 x 235 mm330 x 1100 x 235 mm330 x 1100 x 235 mm
Indoor Weight9 kg14 kg14 kg14 kg
Max Indoor Sound Pressure Level43 dB50 dB50 dB50 dB
Outdoor Unit Dimensions 545 x 311 x 768 mm700 x 930 x 388 mm700 x 388 x 930 mm803 x 1010 x 430 mm
Outdoor Weight31 kg53 kg51 kg65 kg
Max Outdoor Sound Pressure Level50 dB55 dB54 dB59 dB
Max Outdoor Sound Power Level59 dB64 dB63 dB66 dB
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
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