Reviewer Photos & Videos
Never worked properly from day one of purchase (Purchased 2/7/18)
Keeps switching off and coming up with error 12. Technician has been out numerous times during warranty and really doesn't seem to have any idea what is wrong. He's moved the pebbles around changed ignition switch etc and nothing has changed. Some days it will work and other days not. Would not recommend product at all.
Purchased in July 2018 for $3,950.00.
We love our Rinnai Sapphire (with remote)
Our Rinnai Sapphire built-in has worked so brilliantly (purchased in 2015) that I am trying to find a way to justify getting another to go upstairs where we are renovating (and adding roof/floor/wall insulation to our house for the first time!). We have enjoyed hassle-free heat in our 8m x 5m living room/kitchen in Tas, and I love the timer and thermostat control (on the remote) which works perfectly to warm the space before people arise in the morning.
We installed a wood fire in another room just prior to gas being laid on in our street, and...
Purchased in July 2015 at Randalls for $4,500.00.
We have had a Rinnai Sapphire since May 2016.
The first winter it worked great with the addition of the very expensive remote. Of course the unit then sits unused through summer.
Come winter 2017, the unit fails to start. Warranty service call to replace the motherboard. Works fine for the rest of winter. Sits again for summer.
Come winter 2018, again the unit fails to start, another warranty service call to replace the igniter. Again it sits for summer.
Come winter 2019 the unit fires but doesn't stay alight. Out of warranty service call and $...
Purchased in May 2016 at Tempco for $3,000.00.
Very good buy. Economical to run and efficient at heating a large space. Looks good and is a clean heater. Safe to use and checked for emissions. Best heating purchase I have made and well worth the price.
Purchased in August 2019 for $6,000.00.
Heap of rubbish - do NOT buy
In September 2017 we bought a Rinnai gas log heater Symbol: SAPIL/SAPF1 SAPP INB S/S ON BL at $A3098. It stopped working a few weeks ago (July 2019). Today someone came out and charged us $195 call out fee, $35 per 15 minutes, $200 for a new regulator (which was not the problem), and we are up for an unspecified amount for some part which "may" fix the problem. It appears Rinnai only offers a 12 month warranty. How can this possibly be justified....?
Purchased in September 2017 for $3,098.00.
Purchased from Jordans. Flue installed on an angle on the roof, bad smell filled the room, made us sick and unwell. Waited for four weeks for service to fix flue. Then room not heating well, flames all high bright yellow and soot started to fill log. Service again to rectify. Now the power button does not work, cannot turn off heater. We want a refund.
Excellent gas heater but new model lacks features and is a big step backwards
Given the expense, I was reticent to replace our ancient, dead Vulcan gas heater with this gas fire, but the Sapphire is the same width and about the only option to fit into the existing wall unit. This heater looks good, is quiet and does a great job of heating a large kitchen/dining/sitting room, and I mean hot, not like reverse cycle air-conditioning. But be warned, we got the new model (RIB2312L) and there's no adjustable thermostat or timer.
I was told the new model now comes with the remote free (was $300 extra), so great, sign me up,...but there’s no thermostat and the remote just turns heat up and down. The temperature reading on the remote is just a room thermometer, and even that’s unreliable. This is a far inferior model, and when I rang Rinnai, they said take it up with the installer but the only option is rip it out and put in a different model. Also, the unit has just one on/off button, no other way to control it without the remote, so you’re in trouble if that dies. The unit itself is supposed to have a built-in thermostat that, if you turn it on via the button, automatically heats the room to a preset 22 degrees, but the room becomes stifling hot (more like 26+) before gas output drops. It does a great job as a heater if you don’t want a timer or thermostat that works, but at $5K installed with zero clearance box and flue, this model really doesn’t cut it.
Brand new - doesn’t work
Purchased brand new. Doesn’t work. Had technician here twice, installed new motherboard, still not working AT ALL, over 20 days since it was installed.
Don’t waste your money.
I am so disappointed.
Have had lots of trouble getting through to Rinnai. Don’t know why I can’t get a new replacement, instead of being messed the heck around.
August 6th 2018 Update: Waste of money - DO NOT BUY
Did not work when installed. I have had Rinnai and Jordan’s try to fix it over 4 times. They refuse to provide a new unit even though it is clearly faul...ty. I purchased over a month ago and it still is not working. Rinnai have the worst customer service. I even tried to contact them on social media. They said they sent me a PM, but had not and then blocked me.
I had the Rnnai 950X installed in November 2017. It work when installed and the few times I tested it in December and January.
Come winter ( late May) it would light and then switch off after a few minutes with error code 12. ( Call Rennai )
Service person came and explained it was a gas pressure setting issue.
Worked for a few nights and then started to switch off again after a few minutes with error code 12 again.
Waiting for another service.
I will update this report as time progresses.
Hope Rinnai can fix the problem this time.
They were helpful in arranging a service person.
Good but could be better
Had the Rinnai Sapphire now for its first winter in Victoria and I'm reasonably happy, reasonably meaning it's OK but I probably wouldn't buy another one. Like most people who have one the fan is noisy even on the lowest setting. So if you the unit is going to be within 3 to 4 metres of where you sit to watch TV you'll hear it. It pumps out the heat though, no problem there. On automatic setting room temp the noise of the fan is compounded as it cycles up to a higher fan speed as the temp drops, then it might turn off because the room is warm e...nough, problem there is when the unit restarts the fan is on high and thats very noisy. We never use the auto setting because of this. The huge remote is cumbersome and very ordinary design. We also sometimes have a problem that the unit wont turn off if its been running for many hours and the room is well warmed up. When this happens I found out that you press the auto/manual button it switches off. Rang Rinnai who promptly replaced the remote (in 3 days) but even with the new remote it happens every now and then - I suspect the problem is within the unit. Also you have to "re-connect" the remote with the heater if there's been a power failure, a very annoying process. But overall I'm happy with the unit but wouldn't recommend the unit because of the noisy fan.
Quite a powerful heater! Heats a large space quickly & looks fantastic. It's quiet, even with the fan on the highest setting. Didn't get the remote (another thing to lose), so adjust settings with a simple up & down option. Simple! There's 3 buttons - on/off, up & down. Easy to clean with running a duster behind the glass.
Gas is the way to Go
I can't speak highly enough about the difference a gas log fire makes in Tasmania.
We're so pleased we went with this form of heating
Makes the whole atmosphere of the hose warm cosy and happy.
Heats up quickly after returning home.
My wife would not be with out it!
The worst gas heater on the market.
Don't, under any circumstance, but a Rinnai Sappire Gas Log Fire!
It has a loud, high pitched noisy fan - on lowest setting and every time with use creates copious condensation which the Illusion doesn't and only needs glass cleaned after 10 years of usage.
I bought Rinnai because my old gas space heater was a Rinnai and did great service but this Sappire is a nightmare and I can't get rid of it as Rinnai will not take ANY responsibility!!!
Cosy up for winter
Looking forward to using our gas heater. No more cold evenings sitting reading and relaxing. At the touch of a button it can be set to your preferred temperature with the remote. Excellent choice. No having to gather and store logs all year. Modern styling sitting on a plinth looks good.
Best thing ive ever bought
I have NEVER regretted buying this. Cant wait for winter so i can start it up again
I have it set automatically so i never have to turn it off and on. The logs look so real compared to other heaters. Love it. I have recommended it to all my friends
Questions & Answers
What SAFETY systems are in place? I recently had a Masport free standing gas log fire explode out the front showering large chunks of glass and a fitted safety screen over the room........currently under assessment. Could have been deadly.
I purchased the rinaai saphire heater late 2018 at Central west heating that has since closed down. We are unable to ignite our heater now?
Thanks for the question. We would recommend contacting our technical help desk on 1300 555 545 as they will be be able to assist with troubleshooting over the telephone.
We have inherited a Sapphire fireplace and was hoping to change the front to black instead of the silver one we have. Can you purchase these fronts?
Hi Rebecca D, it will depend on the model of the heater, our technical help desk can assist further on 1300 555 545 option 3.
Get an answer from our members and Rinnai representatives
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Max Room Size||108 m²||108 m²||108 m²||108 m²|
|Dimensions||660 x 865 x 620 mm||660 x 865 x 425 mm||760 x 865 x 425 mm||837 x 865 x 425 mm|
|Gas Star Rating||4 star(s)||4 star(s)||4 star(s)||4 star(s)|
|Max Gas Input||30 mJ/h||30 mJ/h||30 mJ/h||30 mJ/h|
|Power||6,970 W||6,970 W||6,970 W||6,970 W|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
|Colour / Finish||Stainless Steel, Black||Stainless Steel, Black||Stainless Steel, Black||Stainless Steel, Black|
|Release date||Nov 2011||Nov 2011||Nov 2011||Nov 2011|
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