Nothing but trouble
House was built 2014 with a Rinnai solar hot water system, Easter 2017 the release Frost valve blew on solar panel, water was gushing out running down drain pipes, we didn't hear it on that side of the house until a neighbour called our attention to it, we called Rinnai Ph.no. only an answer service stating "they were closed for the Festive season and leave a message" . We called out local plumber and he showed us how to turn off the hot system so we could flush the toilets. Rinnai fixed problem under warranty. next problem was about July 2018 ...when the Frost valve blew again this time also blowing the solar panel, this was replaced under warranty. Now! MON 18 Feb 2019 warm sunny weather Frost valve blew again, running all night, again alerted by neighbour, called Rinnai who sent plumber out he taped it off as informed by Rinnai because they were having so much problems with it. Plumber told us pressure pump wasn't working warranty outdated, paid $145.38. following FRI 23 Feb, hot water gushing out of boiler, plumbers out again, release valve wasn't working, out off warranty, $228. You can buy this valve for $52 less for trade, working on job was abt 30mins. Next day SAT 24th About 6pm NO HOT WATER just cold, just cold. Now have to go to sons house for showers, we are 75yrs, not able for this pressure or expense. We have got nowhere talking to Rinnai, I would NOT recommend putting in this system to anyone, it is unreliable, after service is not good. We kept getting told "These are all separate issues" that might be but it's all about the same Solar Hot Water System. It will be interesting to see what they say on Monday when we ring. Will post outcome.
Purchased in April 2014.
Bought our place 2 yrs ago. Is now 5 yrs old. A month after purchase we heard water gushing but no idea where from. Never had solar before. Contacted previous owner who was also builder, who got the frost valve replaced (we were out when plumber came) Today the people behind us came around to say water was leaking from the panel again. Try getting a plumber out at Easter to fix it. Water down the drain all for another frost valve. Yes we are near Melbourne but really. I am sure it is out of warranty now but how often does the same item need to be fixed.
Never worked. Didn't honour warranty
I have a S26 Solar infinity system installed new by a builder in a new home in Melbourne in 2010. It never worked - water in gas line by a non-qualified plumber destroyed the unit. Rinnai did answer emergency line and sent a plumber out 18 hours after I called (Late Friday afternoon) - he didn't even want to come and tried to get me to wait until Monday! I had to pay almost $800 for this emergency warranty service.
Rinnai "repaired" the gas boost has never worked right since - and they billed me to "repair" it. If it is windy, damp, cold, or h...
3 visit by Rinnai less than 2.5 years 0ld. still not going
This is the worst product ever. My Rinnai Sunmaster 26 solar is less that 2.5 years old now but it had been visit over 3 times by Rinnai and still not going.
never buy from rinnai again. they have custmer support from 9 to 5:30 mon-friday and their emergency line never answer the phone. i have left message 2 times and they never call me back.
Questions & Answers
Just moved in to my new 2 storey house with 3 showers 1 kitchen if kitchen tap in use ( hot) no hot water in any of the showers,
If shower in use and kitchen hot tap is turned on shower goes cold.
What can be done Please, before I pull this system out and install a storage hws
Thanks for the question George G, we have a free technical help desk who may be able to help. They can be reached via email@example.com or on 1300 555 545 option 3.
How I can buy a original tank sensor off Rinnai s26 solar hot water?If I can’t buy the original one what can I do? Please someone give me a ideas!! Thanks!!
Thanks for the question Minh Nguyen. Please contact our Technical help desk with more detailed information along with your model number on 1300 555 545 option 3 for further assistance.
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