Rinnai Equinox Hot Water SS330H2EXT
This is merely six years old and the tank is bulging and the external plastic has completely broken away. After 2 and a half weeks I cannot even get someone to look at it. Four calls to Rinnai "service" did not get thru. This company is extremely low on customer focus so we would not recommend anything with a Rinnai brand at all based on what happens when you call for help.
Purchased in August 2013 for A$6,000.00.
Warranty periods and labour costs
We purchased a brand new complete Rinnai solar hot water system in Jan 2012. Three weeks ago one of the solar collectors was leaking badly, so I contacted the original company that installed the system. They came out and disconnected/bypassed the collector. The tradesman also noted the main tank was corroded and would need to be replaced as well. As this was only 6 years ago since we purchased it and main tank covered for 10 years and collectors 7 years "BUT" the labour costs of removing and replacing these items was not covered. I explaine...d to the installing company that I was not happy about paying for something that was covered by warranty, and I also phoned and emailed Rinnai with the same opinion. I also contacted the Department of Consumer Affairs and everyone in the same position should read (all online) the information about Australian Consumer Law and particularly the "Consumer Guarantee". After explaining to Rinnai through emails that I had not received the full value of the product I had originally purchased, I should not have to pay for the labour costs to replace the warranted parts of the system. These labour costs alone were around $1400. After some deliberation by Rinnai, they agreed to cover all the labour costs and replace the items under warranty. So persistence and understanding of your rights as a consumer are very important, and not backing away is the key. In my particular case outlined, I have to thank Rinnai for their understanding of my opinion on the "Consumer Guarantee" and we have had a good outcome. I have found my interaction with them to be fairly good and the outcomes all that we wanted. Thanks again Rinnai, good customer relations go a long way to repeat business.
Leaking solar Panels
Our Rinnai Hot water units with solar panels have major water leaks from the solar panels after being installed a few months ago in our new house. There is no hot water until the problem can be fixed. The problem started with just condensation inside the panel. The Rinnai technician investigated this about 3 weeks ago and said we should wait until the summer to see if the condensation goes away. Today the panels started gushing water onto the roof on 2 of the new houses just build and occupied only 3 weeks ago. When I read the reviews today, i...t seems this problem is a know issue for many years and is known by Rinnai. It is very disappointing that a company like Rinnai has not implemented a robust fix for a problem they have been aware of for many years. For this reason I have given a very low rating as it is not acceptable to have such a major failure in a new house for a problem that has been known for many years. .
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