Warranty periods and labour costs
We purchased a brand new complete Rinnai solar hot water system in Jan 2012. Three weeks ago one of the solar collectors was leaking badly, so I contacted the original company that installed the system. They came out and disconnected/bypassed the collector. The tradesman also noted the main tank was corroded and would need to be replaced as well. As this was only 6 years ago since we purchased it and main tank covered for 10 years and collectors 7 years "BUT" the labour costs of removing and replacing these items was not covered. I explaine...d to the installing company that I was not happy about paying for something that was covered by warranty, and I also phoned and emailed Rinnai with the same opinion. I also contacted the Department of Consumer Affairs and everyone in the same position should read (all online) the information about Australian Consumer Law and particularly the "Consumer Guarantee". After explaining to Rinnai through emails that I had not received the full value of the product I had originally purchased, I should not have to pay for the labour costs to replace the warranted parts of the system. These labour costs alone were around $1400. After some deliberation by Rinnai, they agreed to cover all the labour costs and replace the items under warranty. So persistence and understanding of your rights as a consumer are very important, and not backing away is the key. In my particular case outlined, I have to thank Rinnai for their understanding of my opinion on the "Consumer Guarantee" and we have had a good outcome. I have found my interaction with them to be fairly good and the outcomes all that we wanted. Thanks again Rinnai, good customer relations go a long way to repeat business.
Questions & Answers
I have a Rinnai close coupled solar HWS with 2 collector panels about 10 years old. One of the panels is leaking from the inside. The is a condensation plume from about half way up from the bottom and when the water is turned on copious amounts of water leak from the base of the panel. I assume that there is a split in one of the internal tubes. It does not have anti-freeze or other materials.
I would like to try to repair it myself but there are no obvious assembly fixings ie no rivets, screws etc holding the panel together.
What is the best way to disassemble the panel?
If you do not have an answer from this website one of your technical people would know the method of assembly and therefore the disassembly process - please advise.
Hi Steve F,
Thanks for the question Steve F.
Please contact our Technical helpdesk for assistance with this matter on 1300 555 545.
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