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Rinnai Sunmaster Evacuated Tube System

Rinnai Sunmaster Evacuated Tube System Questions & Answers

1.5 from 8 reviews

5 questions from our users

Michael V

Michael Vasked

Sunmaster Evacuated Tube System

Good Morning, we had this unit installed in our new build by our plumber in July last year (2018). Our gas bill is astronimcal all year round, $700 after discount during winter and around $400 during summer when the Hydronic isnt running. Is this normal as the only other gas device we use during summer would be the cooktop two or three nights a week? We have noticed the instantaneous running a lot,even during summer.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Michael V,

Thank you for your question.

We would recommend contacting our technical help desk on 1300 555 545 Option 3 for detailed information in reference to the function of the hydronic system.

Alternatively, you can email the technical help desk on technical@rinnai.com.au

Thanks,
Rinnai Australia.

Joe A

Joe Aasked

Sunmaster Evacuated Tube System

Why dose my pump whine all day and night has done from new 2017 Evacuated 25 tube
Regards
Joe

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Joe A, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Joe A

Joe Aasked

Sunmaster Evacuated Tube System

Why dose my pump whine all day and night has done from new 2017 Evacuated 25 tube
Regards
Joe

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Joe A, we would recommend speaking with our technical help desk on 1300 555 545 option 3

Richard L
Richard L

There seems to be a fault in the system which allows the pump to run at night. My pump is very quiet

Trace W

Trace Wasked

Sunmaster Evacuated Tube System

Just installed a evac tube sun master electric boost about a month ago. Today we have had very loud banging noises in the roof. And I also heard the base unit gurgle a few times. The banging noise tends to happen when I’ve been using the hot water. It has been a warm day (prob about 28) but this is nothing compared with our summer temps to come(high 30’s and low 40s) what could the problem be?

1 answer
Rinnai
Rinnai A.Rinnai

We would recommend contacting your installer and request that they contact our Technical help desk on 1300 555 545 option 3, as they will be able to assist with troubleshooting over the telephone.

Miles Mc donald

Miles Mc donaldasked

Sunmaster Evacuated Tube System

Got problems with my system it's been in for 7 years it's leaking like a rust substance from the inlet and even from round the top cover and even out the the electrical box I'm sure it's only a matter of time before it explodes .and noticed theres a white rust build up in the panels on the tubes.what should I do and how do I get someone to evaluate what is happening .do you have a company representative that can inspect it.?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Miles, we do have technicians who can evaluate the system through our 1sr Care department. They can be contacted on 1300 555 545 from 8.00am-5.30pm Monday to Friday, or online on the Rinnai Australia website: www.Rinnai.com.au

Rachael E.
Rachael E.

We have had 2 do this in 9 years. First replaced under warranty (still cost us over $400 installation). Second not covered. No advice from Rinnai as to why 2 units have died in 9 years. They they dont want to talk to us - not interested - just keep repeating its out of warranty (ours had 5 years. Same unit now has 10). House is connected to mains water, neighbours not having any issues with their water, not a hard water area, new house, etc.
We have a Thermann being installed right now as we speak and to be honest Ill be happy if I never have to deal with Rinnai again.

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