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Rinnai Sunmaster Range

Rinnai Sunmaster Range Questions & Answers

Flat Plate System, Evacuated Tube System, Close Coupled System
1.7 from 35 reviews

30 questions from our users

steve

steveasked

Sunmaster Range

solar collector is leaking from what appears a small rubber grommet above inlet/ outlet pipe, contacted rinnair, thats was an ordeal 45 min on hold, can't tell me when someone can come, I asked how to turn water off, was told I would have to seek outside source for that information, what a joke there service department is, not even 24/emergency service looks like a ACCC will be getting involved

1 answer
Rinnai
Rinnai A.Rinnai

Hi Steve,

We have sent a private message to discuss the matter further.

Thanks,
Rinnai Australia

steve

steveasked

Sunmaster Range

unit is leaking from what appears to be a small rubber grommet on the side above one of the inlet/out let pipes,

1 answer
Rinnai
Rinnai A.Rinnai

Hi Steve,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

shazza

shazzaasked

Sunmaster Range

My solar hot water Se316am2b is showing ??? On the Pump controller assembly screen. Cant get thru to rinnai due to covid 19 could you call 0456209515

1 answer
Rinnai
Rinnai A.Rinnai

Hi Shazza,

Thanks for getting in touch, your request has been sent through to our Service Department.

Thanks,
Rinnai Australia

Steve F.

Steve F.asked

Sunmaster Close Coupled System

I have a Rinnai close coupled solar HWS with 2 collector panels about 10 years old. One of the panels is leaking from the inside. The is a condensation plume from about half way up from the bottom and when the water is turned on copious amounts of water leak from the base of the panel. I assume that there is a split in one of the internal tubes. It does not have anti-freeze or other materials.
I would like to try to repair it myself but there are no obvious assembly fixings ie no rivets, screws etc holding the panel together.
What is the best way to disassemble the panel?
If you do not have an answer from this website one of your technical people would know the method of assembly and therefore the disassembly process - please advise.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Steve F,

Thanks for the question Steve F.

Please contact our Technical helpdesk for assistance with this matter on 1300 555 545.

Thanks,
Rinnai Australia.

Brian Clift

Brian Cliftasked

Sunmaster Range

The Lowara recirculating pump in my Rinnai Sumaster hot water system has started making a loud pumping sound when it comes on during the night. The system is 4 years old and this noise only started this winter. What is the problem?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Brain Clift,

Thanks for the question.

Based on the description provided a service call is required ,it seems the pump may need to be replaced.

Please contact our 1st Care Service on 1300 555 545 or alternatively you may book on line following the link provided - https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

Leeanne C.

Leeanne C.asked

Sunmaster Range

We had a power outage and discovered we had no hot water for a shower almost immediately. Is this normal
We have a Rinnai sun master gas booster
Rinnai 26

3 answers
Rinnai
Rinnai A.Rinnai

Hi Leanne C,

Thank you for the question.
If the power has gone off the gas booster may need resetting at the power point. We would recommend contacting our Technical help team on 1300 555 545 option 3 and they can assist you further.

Thanks
Rinnai Australia

Leeanne C.
Leeanne C.

No your misunderstanding my question.
When the power came on we never had to do anything it automatically resumed it’s working order.
My question was if there is no electricity does the gas booster work or is it normal to have no hot water.

Rinnai
Rinnai A.Rinnai

Hi Leanne,

We would recommend contacting our Technical help team on 1300 555 545 option 3 and they can assist you further with you question.
Thanks
Rinnai Australia

Brett S.

Brett S.asked

Sunmaster Range

why do I keep getting a message on my digital readout of pump error or pump failure on my Rinnai sunmaster and the pump stops working it is brand new when I reset it at the PowerPoint it starts working normally again but the error issue comes back

1 answer
Rinnai
Rinnai A.Rinnai

Hi Brett S,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Sean

Seanasked

Sunmaster Range

Hi I have a rinnai Sun master s20 hot water tank.
Is it normal for the hot water pressure to be half as much as the cold water? As you go from cold to really hot the pressure is substantially less

1 answer
Rinnai
Rinnai A.Rinnai

Hi Sean,

Thank you for the question. We would recommend contacting our experienced technical help desk on 1300 555 545 option 3.

Thanks
Rinnai Australia

Nick.F

Nick.Fasked

Sunmaster Flat Plate System

I have a Rinnai Sunmaster Flat Plate system installed in 1999.
What is the life expectancy of this system

3 answers
Rinnai
Rinnai A.Rinnai

Hi Nick.F,

Thanks for the question, in 1999 when your unit was installed Rinnai offered a 5 year warranty on the Sunmaster tank. However, Rinnai Australia are committed to continuous improvement and through innovation have enhanced the efficiency of the Sunmaster Flat Plate System which has sanctioned an extension of the warranty from 5 to 10 years on the Sunmaster tank.

If you are having trouble with your unit we would recommend booking a service call. Please refer to our website with the following link https://www.rinnai.com.au/support-resources/online-service-booking.

Thanks,
Rinnai Australia

Nick.F
Nick.F

That does not really answer my question!
The unit is currently working fine,what I am asking is how long would you expect the unit to last! Ie life expectancy.

Rinnai
Rinnai A.Rinnai

Hi Nick.F,

We cannot provide an exact age for life expectancy, due to a number of factors. Actual life can be impacted by water quality, usage and improper maintenance.

It is recommended that our customers regularly service their products to ensure optimal operation.

If you would like to organise a general service, please refer to our website with the following link:

https://www.rinnai.com.au/support-resources/online-service-booking/

Please let us know if there is anything else we can help you with.

Thanks,
Rinnai Australia

Michael V

Michael Vasked

Sunmaster Evacuated Tube System

Good Morning, we had this unit installed in our new build by our plumber in July last year (2018). Our gas bill is astronimcal all year round, $700 after discount during winter and around $400 during summer when the Hydronic isnt running. Is this normal as the only other gas device we use during summer would be the cooktop two or three nights a week? We have noticed the instantaneous running a lot,even during summer.

1 answer
Rinnai
Rinnai A.Rinnai

Hi Michael V,

Thank you for your question.

We would recommend contacting our technical help desk on 1300 555 545 Option 3 for detailed information in reference to the function of the hydronic system.

Alternatively, you can email the technical help desk on technical@rinnai.com.au

Thanks,
Rinnai Australia.

Joe A

Joe Aasked

Sunmaster Evacuated Tube System

Why dose my pump whine all day and night has done from new 2017 Evacuated 25 tube
Regards
Joe

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Joe A, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Joe A

Joe Aasked

Sunmaster Evacuated Tube System

Why dose my pump whine all day and night has done from new 2017 Evacuated 25 tube
Regards
Joe

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Joe A, we would recommend speaking with our technical help desk on 1300 555 545 option 3

Richard L
Richard L

There seems to be a fault in the system which allows the pump to run at night. My pump is very quiet

Late

Lateasked

Sunmaster Range

our rinnai sunmaster solar hot water system is leaking from the outlet when i turn off the water supply on unit it continues to leak, however when i turn mains off it stops. Why isn't the valve on the hot water unit turning off water ?

3 answers
Richard L
Richard L

Where is the leak? I have 2 valves on the storage unit. One on the supply side and one on the discharge side. If you only turn off the one on the discharge side the unit will still be under pressure and might leak. In any event sounds like you need a plumber.

Late
Late

thanks but don't really want a plumber on a sunday, surely you can turn water off to unit, without having whole house off as well

Rinnai
Rinnai A.Rinnai

Thank you for the question Late. We would recommend speaking with our technical help desk who can offer further help on 1300 555 545 option 3 or technical@rinnai.com.au

Thanks
Rinnai Australia

Alex14

Alex14asked

Sunmaster Range

I have a Sunmaster hot water unit. I think the frost valve at rooftop solar panels is leaking water into the gutter drain pipes. Have organized service call from Rinnai but might be many days before someone is able to come. Meanwhile, is it safe for me to turn off power to the solar pump to stop the leak, relying on gas only to heat the water? Will doing this damage the panels?
Thank you.

2 answers
Richard
Richard

I wouldn’t expect any water leakage from the rooftop unit. You would need confirmation from Rinnai about turning off the power to the circulating pump. I doubt turning off the pump will stop the leak

Rinnai
Rinnai A.Rinnai

Thanks for the question Alex, turning off the pump will not stop the valves from leaking and may expose the unit to damage as you would be turning off the automatic frost protection for the unit. If you have not had the technician attend, please let us know and we will follow up for you.

Thanks
Rinnai Australia

Gang Wang

Gang Wangasked

Sunmaster Range

Hot water is available in kitchen, but I other areas, when turning on the tab for hot water, the water stops but if it is cold water, the water flows fine. What is the problem?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Gang Wang, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Michelle C.

Michelle C.asked

Sunmaster Range

We have a 315lt evacuated gas boosted unit. Every time you turn the tap on the gas boost starts up and keeps running. I could understand this first thing in the morning after a cold night but today was 21° and sunny for 95% of the day although with a cool wind. Our panels face north.
Why is it doing this we have just had a sensor at the tubes replaced. The system is only 6 months old.

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Michell C, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Tim....M

Tim....Masked

Sunmaster Range

i need to replace my 315L Sunmaster tank and have found a replacement but the solar return and hot water outlet ports are on the opposite side to my original tank.
Is there a difference between the hot water outlet and solar return ports?
Can i connect the hot water outlet to the solar return port and the solar return to the hot water outlet?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Tim....M, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia

Deidre Woodger

Deidre Woodgerasked

Sunmaster Range

Actewagl solar
They installed a Rinnai sunmaster system 6 weeks ago.every week a technician has to come and fix it as i have no hot water. They fix a valve or whatever and it works for 3 or 4 days and then goes cold .this has gone on for 6 weeks.
I am disgusted with this installation. I feel i have had a lemon installed.

3 answers
Geoff
Geoff

Hello Deidre .. If I were in your situation, speak directly to the installation company, they have the consumer rights to fix your problem. Mention that if the situation is not resolved within say 7 days, you will contact Consumer Affairs in your State. In the mean time I would contact Consumer Affairs anyway and get their view and information. I would also contact Rinnai both by email (written record) and by Phone (they have a consumer line). Advise them of your ongoing issues and let them know of the installers inaction. Advise the installation company that you are thru talking, and immediate action is required to permanently fix you system. Consumer Affairs will advise of the next steps to take. A few sparks flying will get the message across and will get you an outcome.
Good luck

Deidre Woodger
Deidre Woodger

Thank you Geoff for that advice.

Deidre Woodger
Deidre Woodger

Geoff. Rinnai have come everyweek to fix the solar heater. Each time I think that it is fixed now. Then for 4 days I have hot water and then luke warm water the next day. This has happened every week since they installed it on 12 th March.last Friday when it failed again technician said he had put a new sensor on the roof tubes. That was 2 days ago and I have had hot water for two days now. We will see.

Gary pond

Gary pondasked

Sunmaster Flat Plate System

Is it ok to leave power off to hot unit when house is empty can this damage panels on roof

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Gary Pond.
TURNING OFF THE WATER HEATING SYSTEM
If you plan to be away for only a few nights, we suggest you leave the water heating system switched on. If it is
necessary to switch off the water heater, do so as outlined below:
Electric Boosted Systems
• Switch off the electrical supply to the supplementary heating element. The switch is usually marked and
located in the electricity meter box of the dwelling.
• Switch off the electric supply to the solar controller and pump.
Gas Boosted systems
• Switch off the electric supply to the gas booster.
• Switch off the electric supply to the solar controller and pump.
IMPORTANT
Turning off power to the solar controller will prevent operation of the pumped water circulation
used in low temperature mode. (See page “Frost Protection Mode” on page 22 for details). This
may be required for warranty on the solar collectors. Refer to the supplied warranty booklet.
Please contact our Technical help desk if you require further assistance on 1300 555 545 option 3.

Thanks,
Rinnai Australia.

Kathy T.

Kathy T.asked

Sunmaster Range

We are a family of 5 our unit was just installed with only 1 solar panel on roof for our sunmaster. Shouldn’t we have more than that? Is it possible to add another?

2 answers
Rinnai
Rinnai A.Rinnai

Thank you for the question Kathy T. Please contact our Technical help desk for further assistance on 1300 555 545 option 3.

Kam S.
Kam S.

Kathy what system did you have? We had the solar 26 with 1 solar panel installed too.
I was told usually if you have more then 3 bothroom they would install 2 panel for you.

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