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RIO Sound & Vision

RIO Sound & Vision

Physical store, Online store (See All)
3.8 from 38 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by RIO Sound & Vision

Reviews

4.4
7 reviews
5
(6)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    5.0 (6)
  • Return Claim MadeYes · No (7)
  • Shipping
    5.0 (3)
  • Customer Service
    5.0 (3)
  • Warranty Claim MadeYes (0) · No (7)
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Simon R.
Simon R.Greater Melbourne (Inner), VIC

Great and easy

published

Struggled with timing but we got there before Christmas thanks guys family loves it. Complete home cinema system including their techs install team to run new cabling

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPrestons
Warranty Claim MadeNo
Product PurchasedHome cinema
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Erwin A.
Erwin A.
  • 2 reviews

AMC XCDie CD Player

published

A fantastic, no nonsense CD player. I highly recommend Rio Sound & Vision. The team member was attentive and extremely helpful.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPreston
Warranty Claim MadeNo
Product PurchasedAMC XCDie
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Andrewhe
AndrewheAU
  • 8 reviews
  • 2 likes

Swift service and delivery

published

I bought an Onkyo AV receiver from RIO on December 28. It arrived by Express Post, Thursday Dec 31 in Sydney. Great service. Very happy with the Onkyo too. Great product. I would buy from RIO again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Spc
Spc
  • 4 reviews

Great Service

published

I bought a Q Acoustic pack and Canton atmos speakers. Rob and his crew were knowledgable and friendly and shipping was fast. My experience shopping with Rio Sound & Vision was fantastic.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Rama
RamaGreater Melbourne (Metropolitan), VIC

Home Studio Install

published

Had a home studio installed by the RIO team and could not be happier with the job the team did. From the initial home visit, the consultation on which system would be most suitable and to the installation. Incredibly professional, courteous team from beginning to end. Looking forward to repeat business!

Technicians installed a THX Dolby Atmos system and selected all the right speakers and screen size to fit the space. Sound is incredible and am blown away (even without the furniture installed).

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Rama,
That's awesome to hear! We're so glad you love your system. Just wait until your furniture is in and you can sit back, relax and enjoy the incredible system you have!

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Tonola
TonolaGreater Melbourne (Inner), VIC

excellent customer service

published

I purchased a TV from Rio Sound and Vision. Their service and expertise was excellent from the moment I walked in. The TV I purchased turned off randomly from time to time. We made Rio aware of this and they asked us to try a few things to fix the problem without success. They resolved the problem by offering us a new TV. They came and installed it for us too. Now that's looking after your customers! Thank you Paul, Rob, Dianna and Ivan, the lovely technician. We are very happy with the way we were treated and the service and help we received.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRio Sound and Vision Preston
Warranty Claim MadeNo
Product PurchasedLoewe bild 1.65 (65")
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Alex8
Alex8Metropolitan Adelaide, SA
  • 2 reviews
  • 9 likes

Awful communication, bad service

published

I ordered and paid for an amp from the RIO Sound and Vision online store. A few hours later I received a refund notice with no explanation.

I had to go make an inquiry with the store to find out what happened. Their response was "Hello Sold out sorry". Here's some tips Rio:

1. Don't send refund slips out of the blue without an explanation. Inform customers what is going on.
2. Don't advertise goods for sale, and accept payment, if you can't supply them.
3. If you can't supply the goods, try offering your customers an alternative.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
RIO Sound & Vision
RIO S.RIO Sound & Vision
Alex8
Alex8
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