- Physical store
Consumer warning - avoid
I purchased a $4000 Q Acoustics demo speaker in store from Rio Sound and Vision in Thornbury Melbourne from salesperson [name removed]. She showed me that the speaker had 1 small mark on the front, which I accepted. I was told it had been on the floor less than 2 months and was otherwise in 100% perfect condition. What they delivered to me a few days later had 4 large chips to the high gloss finish, numerous large scratches and scuff marks over the surface, and the drivers were impregnated in what looked like years worth of dust. I immediately ...rang them and requested a refund as this was not the speaker I purchased in the shop - the owner [name removed] did not return my call. My calls continued to be ignored for some time until ‘[name removed] from Rio’ rang me, refusing to properly identify himself or his role. He immediately began by accusing me of creating the damage to the speakers they delivered, saying Q Acoustic speakers are very easily damaged and this damage is normal for this speaker model. He then conceded the damage on the speakers that were delivered to me were existing pre-purchase but were not significant and I could ‘paint over them and buff them out’! His tone was loud and aggressive, saying I would never receive a refund and he invited me to ‘take it further’, before abruptly hanging up the phone. Q Acoustics contacted me to say they have chosen to no longer supply Rio Sound and Vision or their distributor company Indi Imports with their products. I advise you to avoid Rio Sound and Vision for your hifi purchases. They were dishonest with me, delivered a speaker I didn’t buy and their aggressive phone call was well below any professional consumer communications standard. It is also worth noting, that Rio only provided me with a hand written paper invoice and said they were unable to provide a digital copy. Melbourne has a lot of fantastic and reputable hifi retailers, most of which I have dealt with, Rio Sound and Vision is not one of them. PLEASE AVOID.
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