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RIO Sound & Vision

RIO Sound & Vision

Physical store, Online store (See All)
3.8 from 38 reviews · View Statistics
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Reviews

3.8
38 reviews
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (1) · No (1)
  • Customer Service
    1.0 (2)
  • Warranty Claim MadeYes (1) · No (2)
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Dave K
Dave K
  • 2 reviews

Poor quality MK speakers blown on start up no warranty or service

published

Poor quality speakers blew on start up no after service sent in for replacement to no avail. Was told bad luck

Product Quality
1/5
Customer Service
1/5
RIO Sound & Vision
RIO S.RIO Sound & Vision
Dave K
Dave K
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John
John
  • 7 reviews
  • 5 likes

Consumer warning - avoid

published
Product Quality
1/5
Customer Service
1/5
RIO Sound & Vision
RIO S.RIO Sound & Vision
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Alex8
Alex8Metropolitan Adelaide, SA
  • 2 reviews
  • 9 likes

Awful communication, bad service

published

I ordered and paid for an amp from the RIO Sound and Vision online store. A few hours later I received a refund notice with no explanation.

I had to go make an inquiry with the store to find out what happened. Their response was "Hello Sold out sorry". Here's some tips Rio:

1. Don't send refund slips out of the blue without an explanation. Inform customers what is going on.
2. Don't advertise goods for sale, and accept payment, if you can't supply them.
3. If you can't supply the goods, try offering your customers an alternative.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
RIO Sound & Vision
RIO S.RIO Sound & Vision
Alex8
Alex8
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vivperth
vivperthPerth
  • 6 reviews
  • 3 likes

Endless supply of spam

published
RIO Sound & Vision
RIO S.RIO Sound & Vision
vivperth
vivperth
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Totally ripped off customer beware!!!!

published

Paid upfront for speaker repair from preston. Shop went to pick up after told they. Couldn't. Fix ??? Went to get a refund and pickup item was. Treated so aggressive and badly and told they couldn't find item and gave no refund !!! So unprofessional. Mickey mouse organisation. Beware !!!and stay away!!!!!

RIO Sound & Vision
RIO S.RIO Sound & Vision
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Jonathan
JonathanGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 4 likes

Terrible service

published
RIO Sound & Vision
RIO S.RIO Sound & Vision
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Bad advice

published

The salesman sold me on a universal remote system for ipad that does not do what he promised, i told him what i wanted and he assured me that it would do everything i needed and more.

RIO Sound & Vision
RIO S.RIO Sound & Vision
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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NotHappyJan
NotHappyJan
  • 2 reviews
  • 4 likes

Really rude and aggressive owner and horrific customer service.

published

I hesitate to give this store a one star. I feel that is overgenerous. All is well at the beginning, installation of home cinema fine. But good grief, when things go wrong their customer service is diabolical. Can't get globes for the projectors, give you other people's globes, fob you off, send rude emails, charge to rectify faults but dont find them. Do not buy any products from here. There is no come back. Go to Harvey Norman or any large company where you can get some recourse should a product fail.

RIO Sound & Vision
RIO S.RIO Sound & Vision
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Horrible service. Avoid at all costs!!!

published
RIO Sound & Vision
RIO S.RIO Sound & Vision
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viji abraham elizabeth
viji abraham elizabethmelbourne
  • 3 reviews
  • 11 likes

extreamly arrogant and unpleasent staff

published

Went there today to ask questions about Kilisch rf 7s and a reciever only . Came face to face with an agressive salesman asking me to put down a downpayment as the price was going up from march one . Pushing me to make a payment and asking me not to waste his time and my time . I told me about the prices in Other places and America and he litrally asked me to go and buy it else where . How on earth are these people still in business? Will never buy anything from them again and will never recommend this shop to anybody . Its was a humiliating experience !

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