Poor quality MK speakers blown on start up no warranty or service
Poor quality speakers blew on start up no after service sent in for replacement to no avail. Was told bad luck
- Physical store
Consumer warning - avoid
I purchased a $4000 Q Acoustics demo speaker in store from Rio Sound and Vision in Thornbury Melbourne from salesperson [name removed]. She showed me that the speaker had 1 small mark on the front, which I accepted. I was told it had been on the floor less than 2 months and was otherwise in 100% perfect condition. What they delivered to me a few days later had 4 large chips to the high gloss finish, numerous large scratches and scuff marks over the surface, and the drivers were impregnated in what looked like years worth of dust. I immediately ...rang them and requested a refund as this was not the speaker I purchased in the shop - the owner [name removed] did not return my call. My calls continued to be ignored for some time until ‘[name removed] from Rio’ rang me, refusing to properly identify himself or his role. He immediately began by accusing me of creating the damage to the speakers they delivered, saying Q Acoustic speakers are very easily damaged and this damage is normal for this speaker model. He then conceded the damage on the speakers that were delivered to me were existing pre-purchase but were not significant and I could ‘paint over them and buff them out’! His tone was loud and aggressive, saying I would never receive a refund and he invited me to ‘take it further’, before abruptly hanging up the phone. Q Acoustics contacted me to say they have chosen to no longer supply Rio Sound and Vision or their distributor company Indi Imports with their products. I advise you to avoid Rio Sound and Vision for your hifi purchases. They were dishonest with me, delivered a speaker I didn’t buy and their aggressive phone call was well below any professional consumer communications standard. It is also worth noting, that Rio only provided me with a hand written paper invoice and said they were unable to provide a digital copy. Melbourne has a lot of fantastic and reputable hifi retailers, most of which I have dealt with, Rio Sound and Vision is not one of them. PLEASE AVOID.
- Online store
Awful communication, bad service
I ordered and paid for an amp from the RIO Sound and Vision online store. A few hours later I received a refund notice with no explanation.
I had to go make an inquiry with the store to find out what happened. Their response was "Hello Sold out sorry". Here's some tips Rio:
1. Don't send refund slips out of the blue without an explanation. Inform customers what is going on.
2. Don't advertise goods for sale, and accept payment, if you can't supply them.
3. If you can't supply the goods, try offering your customers an alternative.
- RIO Sound & Vision
Endless supply of spam
Totally ripped off customer beware!!!!
Paid upfront for speaker repair from preston. Shop went to pick up after told they. Couldn't. Fix ??? Went to get a refund and pickup item was. Treated so aggressive and badly and told they couldn't find item and gave no refund !!! So unprofessional. Mickey mouse organisation. Beware !!!and stay away!!!!!
Bought $50,000 worth of AV and stereo equipment from them. Had several issues including them outing holes in my ceiling in the installation of speakers. Refused to pay for the rectification works.
When I had other issues with my surveillance camera recorder they asked for a $95 service fee to be paid upfront. The issues were all installer related and should not have been charged for. Subsequently they will now not service any more of our devices using a clause in their invoice which I now find from consumer affairs is a breach of Australian Con...
The salesman sold me on a universal remote system for ipad that does not do what he promised, i told him what i wanted and he assured me that it would do everything i needed and more.
Really rude and aggressive owner and horrific customer service.
I hesitate to give this store a one star. I feel that is overgenerous. All is well at the beginning, installation of home cinema fine. But good grief, when things go wrong their customer service is diabolical. Can't get globes for the projectors, give you other people's globes, fob you off, send rude emails, charge to rectify faults but dont find them. Do not buy any products from here. There is no come back. Go to Harvey Norman or any large company where you can get some recourse should a product fail.
Horrible service. Avoid at all costs!!!
I bought an amplifier from them which was advertised a new, on special (not ex-demo) on their website. However, it turned out to be used.
Once home I realised the box had previously been resealed but gave them the benefit of the doubt. To my horror, on opening the box a bug crawled out of it! Also, the amplifier had several large scratches all around the volume control, the bag was ripped, the screen protector had been removed and put back on, there were batteries in the remote control while the original batteries were still sealed in the bo...x, the volume control was nearly at maximum, and there was a piece of tape on the bottom of the amplifier. This amp had obviously been used extensively. I contacted them but they said it was new and that their supplier tests their amplifiers. Not only are they arrogant and unwilling to help, but they are also bad liars. I chose this shop because they have a shop front so I thought they'd be reliable. I was very wrong. I'll never buy from them again. Avoid at all costs!!! Note that I am not a competitor.
extreamly arrogant and unpleasent staff
Went there today to ask questions about Kilisch rf 7s and a reciever only . Came face to face with an agressive salesman asking me to put down a downpayment as the price was going up from march one . Pushing me to make a payment and asking me not to waste his time and my time . I told me about the prices in Other places and America and he litrally asked me to go and buy it else where . How on earth are these people still in business? Will never buy anything from them again and will never recommend this shop to anybody . Its was a humiliating experience !
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