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Rivergum Homes SA

Rivergum Homes SA

4.3 from 204 reviews

Reviews

Review distribution

5 star
134
4 star
42
3 star
5
2 star
5
1 star
18

  • Verified customer

Building a transportable with Rivergum

published

Customer service was good, [name removed] resolved issues promptly and answered any questions we had. Build process was good, our supervisor [name removed] was great and knew his stuff. Selections were great and made easy with experienced staff. Apart from minor fixes to internals we are overall happy with our new home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Mel W.

Mel W.Metropolitan Adelaide, SA

  • Verified customer

Amazing

published

Rivergum homes were really great throughout our build process would have liked a little more communication between us & our site supervisor but Jason got it all done and earlier than expected. our house is amazing only minor things to fix up after handover. Big shout out to our customer service person Renee for being so super helpful with all my annoying enquiries & our salesman Philippe we weren't even sure we were going to build until we met Phillppe! Thanks guys!

Customer Service
Timeliness
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Steven Macdonald

Steven MacdonaldMetropolitan Adelaide, SA

  • Verified customer

Great outcome

published

The build was well managed, starting with our salesman John who was very accommodating in adjusting our own design. The selection team were also very helpful and supportive. Sam, our supervisor communicated regularly throughout the build which enabled us to get a better quality outcome by addressing any of our concerns along the way. His involvement with the installation of an internal lift with a private contractor was vital and well handled.
The final costing of the house was the same as the initial quote.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Happy

HappySouthern and Hills, SA

  • Verified customer

Very please with the finished product, happy customer.

published

Kept well informed of the progress of what stage and time line each stage was complete, the end product workmanship was excellent, but had some worries at frame stage and second fix which were quickly fixed with the Project Manager listening to the client instead of ignoring them.
The final costing of the house did not exceed the quoted price to build.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Outstanding Service

published

The whole team from Rivergum should be commended for their service focus and high level of communication. We found the process of building our home a breeze. Karen our salesperson, Allison in customer care, the selection team and Jason our building supervisor we’re all great to deal with. Thank you

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Disappointing Service

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Keri Petersen

Keri PetersenSouthern and Hills, SA

  • 2 reviews
  • Verified customer

Best & most uncomplicated experience of building a house !

published

~Our build was managed by Justin Rowe & he was Just-in credible Haha ! 10/10.
~The workmanship & quality left absolutely nothing to be desired !
~Two issues inside, Bel (Customer Care) & Justin were straight onto it !
The concretors took way too long, & left a mess on both verandas.
Extremely satisfied the way it was handled.
~Spot on !

  • +8
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Megan C.

Megan C.Southern and Hills, SA

  • Verified customer

Very happy with my home

published

My builder was helpful and trustworthy. Construction finished ahead of schedule and only a few little things to fix afterwards.
Very happy with such an affordable house. The saving came from there being limited choices of fixtures and fittings so they can buy them in bulk (I'm guessing). Limited choices in designs and colours but they're all good so that's ok.
Rivergum have an efficient team in the office and on the construction site.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Gina

GinaMetropolitan Adelaide, SA

  • Verified customer

Worst Experience of my Life-Do yourself a favour and go elsewhere

published
  • +7
Customer Service
Site Admin
Timeliness
Structural Integrity
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2018
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Leanne

LeanneMurray Mallee, SA

  • Verified customer

We love our new House

published

We purchased our land and had a particular house design from the Oxygen range in mind to build as our retirement home.....However after checking we found it wouldn't fit on our block. Andrew our sales consultant was excellent and had some great suggestions. So we settled on the Cyan version 6. Everyone in the office, have been so helpful and fabulous to deal with....Big shout out to Bel & Miyong thanks for all your help. A big thanks to Justin our building supervisor, who made sure the job got finished on time and with excellent standards. We are delighted with all the fittings and appliances in our new home,.... We love, love, love our new home! Thank you Rivergum!

Customer Service
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
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Brayden

BraydenMetropolitan Adelaide, SA

  • Verified customer

Exceptional quality and service!

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Quality home but customer service could be better

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

George

GeorgeMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Happy with our new home!

published

Will try to keep it short and concise.
This was our first home and chose Rivergum to build it based on a mix of factors which included brand name and experience in the housing industry.
Sam Taggart was our site supervisor and he has been a pleasure to deal with. Don't believe many houses are 100% at completion and so there will always be little things to follow up. If things do get followed up on and are rectified, then that deserves 5 stars right there (thanks, Sam!). A big thank you to everyone involved in our home construction but especially to Sam and John who were always in contact with us providing regular updates throughout the building stages.
We hope to have many years to enjoy our home build by Rivergum!
Thanks guys!

Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Great House with minimal stress!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Rivergum Homes
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Beth

BethMetropolitan Adelaide, SA

  • Verified customer

Ok with a few hicups along the way.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • Verified customer

Rivergum

published

Our site manager, Sam, has been very helpful and knowledgeable in his field. He not only looked after his part but also making sure, us, the first home builder, understand what stage we are at and follow up each little thing that was picked up by him and us.

Customer Service
Site Admin
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Easy straightforward experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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Bianca S

Bianca SSouthern and Hills, SA

  • Verified customer

A dream to build with!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

A pleasant experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateMay 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

D. Williams

D. WilliamsMetropolitan Adelaide, SA

  • Verified customer

We love our new Holiday home

published

Dealing with Rivergum was a great experience. Everything was well managed & the finished product was even better than we’d hoped. We had issues with council & the bank which Rivergum assisted with as well. No unexpected costs or delays & any questions were answered promptly by the customer service team. From our initial dealings with Jordan, great customer service from Bel & the professional building supervision of Justin we were very happy with the whole experience.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateFebruary 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

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Questions & Answers

ABG

ABGasked

What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?

No answers

Jenny

Jennyasked

Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny

2 answers
Richard Weeks
Richard Weeks

We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard

Rivergum Homes
Rivergum H.Rivergum Homes

Hi Jenny,

Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through to: r.daminato@rivergumhomes.com.au who will be able to discuss these specific queries with you.

Thanks


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