??!
1 photo
Rivergum Homes SA

Rivergum Homes SA

4.3 from 200 reviews

Reviews

Review distribution

5 star
133
4 star
40
3 star
4
2 star
5
1 star
18

  • Verified customer

Outstanding Service

published

The whole team from Rivergum should be commended for their service focus and high level of communication. We found the process of building our home a breeze. Karen our salesperson, Allison in customer care, the selection team and Jason our building supervisor we’re all great to deal with. Thank you

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers

  • Verified customer

Disappointing Service

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Keri Petersen

Keri PetersenSouthern and Hills, SA

  • 2 reviews
  • Verified customer

Best & most uncomplicated experience of building a house !

published

~Our build was managed by Justin Rowe & he was Just-in credible Haha ! 10/10.
~The workmanship & quality left absolutely nothing to be desired !
~Two issues inside, Bel (Customer Care) & Justin were straight onto it !
The concretors took way too long, & left a mess on both verandas.
Extremely satisfied the way it was handled.
~Spot on !

  • +8
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Megan C.

Megan C.Southern and Hills, SA

  • Verified customer

Very happy with my home

published

My builder was helpful and trustworthy. Construction finished ahead of schedule and only a few little things to fix afterwards.
Very happy with such an affordable house. The saving came from there being limited choices of fixtures and fittings so they can buy them in bulk (I'm guessing). Limited choices in designs and colours but they're all good so that's ok.
Rivergum have an efficient team in the office and on the construction site.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Gina

GinaMetropolitan Adelaide, SA

  • Verified customer

Worst Experience of my Life-Do yourself a favour and go elsewhere

published
  • +7
Customer Service
Site Admin
Timeliness
Structural Integrity
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2018
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Leanne

LeanneMurray Mallee, SA

  • Verified customer

We love our new House

published

We purchased our land and had a particular house design from the Oxygen range in mind to build as our retirement home.....However after checking we found it wouldn't fit on our block. Andrew our sales consultant was excellent and had some great suggestions. So we settled on the Cyan version 6. Everyone in the office, have been so helpful and fabulous to deal with....Big shout out to Bel & Miyong thanks for all your help. A big thanks to Justin our building supervisor, who made sure the job got finished on time and with excellent standards. We are delighted with all the fittings and appliances in our new home,.... We love, love, love our new home! Thank you Rivergum!

Customer Service
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers

Brayden

BraydenMetropolitan Adelaide, SA

  • Verified customer

Exceptional quality and service!

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Quality home but customer service could be better

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
George

GeorgeMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Happy with our new home!

published

Will try to keep it short and concise.
This was our first home and chose Rivergum to build it based on a mix of factors which included brand name and experience in the housing industry.
Sam Taggart was our site supervisor and he has been a pleasure to deal with. Don't believe many houses are 100% at completion and so there will always be little things to follow up. If things do get followed up on and are rectified, then that deserves 5 stars right there (thanks, Sam!). A big thank you to everyone involved in our home construction but especially to Sam and John who were always in contact with us providing regular updates throughout the building stages.
We hope to have many years to enjoy our home build by Rivergum!
Thanks guys!

Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • Verified customer

Great House with minimal stress!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Beth

BethMetropolitan Adelaide, SA

  • Verified customer

Ok with a few hicups along the way.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Rivergum

published

Our site manager, Sam, has been very helpful and knowledgeable in his field. He not only looked after his part but also making sure, us, the first home builder, understand what stage we are at and follow up each little thing that was picked up by him and us.

Customer Service
Site Admin
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Easy straightforward experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers

Bianca S

Bianca SSouthern and Hills, SA

  • Verified customer

A dream to build with!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • Verified customer

A pleasant experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateMay 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
D. Williams

D. WilliamsMetropolitan Adelaide, SA

  • Verified customer

We love our new Holiday home

published

Dealing with Rivergum was a great experience. Everything was well managed & the finished product was even better than we’d hoped. We had issues with council & the bank which Rivergum assisted with as well. No unexpected costs or delays & any questions were answered promptly by the customer service team. From our initial dealings with Jordan, great customer service from Bel & the professional building supervision of Justin we were very happy with the whole experience.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateFebruary 2019
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Michael B

Michael BAU

  • 2 reviews
  • 1 like
  • Verified customer

Horrible, nothing but horrible

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
See all answers
2 comments
Rivergum Homes
Rivergum H.Rivergum Homes
Michael B
Michael B

No where in my contract did it say, Rivergum will leave 70+ items for completion after handover and the client is to organize the trades and the cleanup after such trades are finished.
Please show me where in my contract it says that, thanks


Mawson Lakes

Mawson LakesMetropolitan Adelaide, SA

  • Verified customer

Bad quality. They don’t honour their 50-yr structural warranty.

published

Our house is just 10 years but the facade is falling apart.
We’ve been consulting with a licensed builder and they have informed us that the blue board was not installed properly and a sealing coat was not applied hence allowing moisture to cause the material to fail. This blueboard is part of the structure and hence should be covered under the 50 year warranty clause. They just ignored this matter without sending anyone to look at it.
Besides that, our en-suite is leaking through the ceiling of the garage every time when we have a shower.
It has been a constant disappointment every time we look at the build quality for a house only 10 years old!!

Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateOctober 2008
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Ellen

EllenMetropolitan Adelaide, SA

  • Verified customer

Amazing! Loved dealing with Rivergum Homes.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateNovember 2018
See all answers
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Andrew W

Andrew WMetropolitan Adelaide, SA

  • Verified customer

Great Quality Home

published
Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateFebruary 2019
See all answers

Page 1 of 10

See all Rivergum Homes reviews

Questions & Answers

ABG

ABGasked

What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?

No answers

Jenny

Jennyasked

Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny

2 answers
Richard Weeks
Richard Weeks

We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard

Rivergum Homes
Rivergum H.Rivergum Homes

Hi Jenny,

Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through to: r.daminato@rivergumhomes.com.au who will be able to discuss these specific queries with you.

Thanks


Get an answer from our members and Rivergum Homes representatives

Details

CategoryHome Builders
Contact Number 1800 675 706
Address387-391 South Rd, Mile End South SA 5031, Australia
Compare all Rivergum Homes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.