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Rivergum Homes SA

Rivergum Homes SA (page 2 of 11)

4.3 from 208 reviews

Reviews

(136)
(42)
(5)
(6)
(19)
  • Site Admin
    4.2 (29)
  • Timeliness
    4.2 (31)
  • Plumbing & Waterproofing
    3.9 (26)
  • Flooring
    4.2 (21)
  • Build Stage
    • Post-Construction (35)
    • Pre-Construction (1)
  • Structural Integrity
    4.1 (27)
  • Electrical & Lighting
    4.5 (26)
  • Customer Service
    4.1 (33)
  • Transparency
    3.7 (27)

Reviewer Photos & Videos

  • More

  • Verified customer

Easy straightforward experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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Bianca S

Bianca SSouthern and Hills, SA

  • Verified customer

A dream to build with!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • Verified customer

A pleasant experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateMay 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
D. Williams

D. WilliamsMetropolitan Adelaide, SA

  • Verified customer

We love our new Holiday home

published

Dealing with Rivergum was a great experience. Everything was well managed & the finished product was even better than we’d hoped. We had issues with council & the bank which Rivergum assisted with as well. No unexpected costs or delays & any questions were answered promptly by the customer service team. From our initial dealings with Jordan, great customer service from Bel & the professional building supervision of Justin we were very happy with the whole experience.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateFebruary 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Michael B

Michael BAU

  • 2 reviews
  • 1 like
  • Verified customer

Horrible, nothing but horrible

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
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2 comments
Rivergum Homes
Rivergum H.Rivergum Homes
Michael B
Michael B

No where in my contract did it say, Rivergum will leave 70+ items for completion after handover and the client is to organize the trades and the cleanup after such trades are finished.
Please show me where in my contract it says that, thanks


Mawson Lakes

Mawson LakesMetropolitan Adelaide, SA

  • Verified customer

Bad quality. They don’t honour their 50-yr structural warranty.

published

Our house is just 10 years but the facade is falling apart.
We’ve been consulting with a licensed builder and they have informed us that the blue board was not installed properly and a sealing coat was not applied hence allowing moisture to cause the material to fail. This blueboard is part of the structure and hence should be covered under the 50 year warranty clause. They just ignored this matter without sending anyone to look at it.
Besides that, our en-suite is leaking through the ceiling of the garage every time when we have a shower.
It has been a constant disappointment every time we look at the build quality for a house only 10 years old!!

Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateOctober 2008
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Ellen

EllenMetropolitan Adelaide, SA

  • Verified customer

Amazing! Loved dealing with Rivergum Homes.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateNovember 2018
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Andrew W

Andrew WMetropolitan Adelaide, SA

  • Verified customer

Great Quality Home

published
Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateFebruary 2019
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Grange house

Grange houseMetropolitan Adelaide, SA

  • Verified customer

A great build.. our dream home came to life!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2018
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Monica

MonicaMurray Mallee, SA

  • Verified customer

Perfect. We love our new home!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Barrie Spencer

Barrie SpencerSouthern and Hills, SA

  • Verified customer

Rivergum Homes is the most successful build experienced after 4

published

The Build was supervised by Justin Rowe who was responsive to all request made of him and provided advice where necessary during the build. Some changes were made during the build that were well managed with little or no additional cost.
The Finish was exceptional with only two items that need post build attention and these were handled efficiently and swiftly. Otherwise the trades people employed were of an excellent standard and completed their tasks in a timely manner to a high standard.
The build came in on target there were no cost over runs and completed on time and on budget. the site was left in good order and ready for land scaling.
I would certainly recommend Rivergum Homes to anyone.note project price includes Land @ $250K

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Mary M

Mary MSydney, NSW

  • Verified customer

Great end product

published
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Emily

EmilySouth Australia

  • Verified customer

Excellent customer service and quality build.

published

We are extremely happy with our home and the entire process from design to completion with Rivergum Homes. The entire process was stress free thanks to our customer care consultant who answered all our questions and concerns image timely manner.
The final cost was as per the initial quote and any post build concerns have been followed up and dealt ASAP.

Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Sam Farmer

Sam FarmerSouthern and Hills, SA

Thanks for building our dream home

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Anna Lisa Macaulay

Anna Lisa MacaulaySouthern and Hills, SA

  • 2 reviews

Our new home Rivergum's "The Silky"

published

From the start - through to completion, we have only but positive things to say about the whole process, building, organization and management, even the change of supervision did not affect the completion, Ben our final supervisor was excellent and kudos to Graham for the earlier period. A big thank you to Rivergums sales rep Joe Romano for putting together our final contract - if you want to build with Rivergum, go see Joe !!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2019
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1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Lisa W

Lisa WAdelaide

  • Verified customer

We were happy with the end results

published

We finally got a product in the end we were very happy with although it took a lot of phone calls and emails on our end as the lack of communication on Rivergums part during the planing and engineering stages weren't very good at all.
As for our site supervisor Nathan Wilmott who went above and beyond to help us rectify any issue we had by only being a phone call away and meeting us on site was greatly appreciated and we give him 5 stars.
The overall build cost was really good and with the promotional package we received was excellent as it was the kitchen upgrade.

Construction End DateSep 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Andrew060

Andrew060Adelaide

  • 10 reviews
  • 12 likes
  • Verified customer

We love our new home & have received numerous compliments on how good it looks.

published
Construction End DateFeb 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Ordinary girl

Ordinary girl

  • 3 reviews
  • 6 likes
  • Verified customer

Perfect

published

I have no words to describe how good the Rivergum is because my vocabulary has no word in it that could justify it. Absolutely the best. My site manager Nathan Willmott is the bestest of the best!!! He helped me with absolutely everything I needed and always answered so many questions we had. He is the best in the whole wide world!

Construction End DateAug 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Jack

JackSouth Australia, 5013

  • Verified customer

My first home...

published
Construction End DateJul 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

  • Verified customer

Five star review well deserved!

published
Construction End DateAug 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes

Page 2 of 11

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Questions & Answers

ABG

ABGasked

What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?

2 answers
Markus
Markus

Hi ABG, I would stay clear of any of the modern and stylish cladding materials, they add almost nothing to the insulation. We have fibre cement cladding upstairs in our new home, with upgraded insulation and windows (double-glazing to the bedrooms). To feel comfortable, we require more heating and cooling at night and during the day, as compared to our previous place which was a double-storey with Hebel material all around.

ABG
ABG

Thanks Markus!


Jenny

Jennyasked

Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny

2 answers
Richard Weeks
Richard Weeks

We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard

Rivergum Homes
Rivergum H.Rivergum Homes

Hi Jenny,

Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through to: r.daminato@rivergumhomes.com.au who will be able to discuss these specific queries with you.

Thanks


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