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17 questions from our users
Whats the price for a small one bedroom granny flat in mannum sa
Hi Ken J, could you send your contact details through to onlinereviews@rivergumhomes.com.au and I will get one of the team to give you a call back about this. Have a great day. Kind Regards GE
Is it standard that insulation is installed throughout a new build?
Hi Marie, it is standard for Rivergum Homes, but not all builders include insulation in their base price and those that do usually allow a level of insulation that is more often than not inadequate to...
Read more achieve the required 6 star rating (the additional cost to upgrade will typically be passed on as a variation after contract signing). Rivergum Homes include R2.5 batts to all external walls, sisalation to all lightweight cladding and R4.0 or R6.0 to the ceiling (depending on the product type) as standard in their base pricing. The intent is for the vast majority of their homes to achieve 6 star compliance as standard with no hidden extra costs.
Why are your sales staff so blunt and undermine customers? I made an inquiry and the sales person send me a PDF link to complete For an estimate. That crap document does not work, tried windows And then Mac , still doesn’t work. Seeing the reviews the way customers are ignored I am not suprised, but this is sales inquiry. Will keep away. Imagine what happpens if I do sign up, hope it’s not race trigger.
Hi K.Jay,
We are sorry to hear you have had this experience and will pass on this feedback to our Sales Manager. If you would like further assistance please email customercare@rivergumhomes.com.au.
Kind Regards
Customer Care
What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?
Hi ABG, I would stay clear of any of the modern and stylish cladding materials, they add almost nothing to the insulation. We have fibre cement cladding upstairs in our new home, with upgraded insulat...
Read moreion and windows (double-glazing to the bedrooms). To feel comfortable, we require more heating and cooling at night and during the day, as compared to our previous place which was a double-storey with Hebel material all around.
Thanks Markus!
Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny
We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard
Hi Jenny,
Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through t...
Read moreo: r.daminato@rivergumhomes.com.au who will be able to discuss these specific queries with you.
what are their transportable homes like for finished quality and any problems locating one on hindmarsh island?
I haven't had any experience with their transportables, but I believe they are now gearing up to do more.
Richard
Hi Ozinhk,
We have 25 years experience building transportable homes, and we certainly offer this service on Hindmarsh Island. If you're able to provide your email address, we can send a brochure and s...
Hi, I have now sent three emails and still no action from our list from our final walk through.
Looking forward to someone getting in contact with me regarding this.
Thanks
Paul and Renae
Hi Renae. Have you tried speaking with your construction supervisor direct?
Hi Renae
Noting we have now been in contact, if any concerns remain please contact Bel or myself on 8150 6088....
Read more Kind regards Danielle Dunstan
Can you tell me if we can get the $2,000 deposit We paid to rivergum back please. I was told we are not elligible for FHOG so unable to go ahead with house plans and this had left us financially short as we were told FHOG was not going to be a problem. Is there a way to retrieve this?
Hi Barbara
Please call me to discuss on 8150 6088. ...
Read more Thanks and regards Danielle Dunstan
Do you build granny flats?
Hi on the price list it says connected not connected connected standard connected premium what does this mean please?
Hi Kerry
Please call our customer care team on 1800 697 483 and they will put you in touch with a sales consultant to discuss and advise you on each of the options.
How much extra in upgrades did everyone roughly pay above the base house price?
Hello Nickispa
We don't advise an average upgrade spend as it is very much dependant on the house and individual budgets. Please call us on 1800 697 483 if you would like to discuss with a sales consultant. ...
Read more Regards
Has anyone had to go into a complaint resolution process?
Hello Ktt,
Please contact me either on 1800 697 483 or email customerservice@rivergumhomes.com.au to discuss your concerns and the complaint resolution process. ...
Read more Kind regards Danielle Dunstan Customer Service Manager
Have you managed to gain any sort of compensation for all your issues from them? I also have had the worst experience with them and have been in my house almost a year now and still experiencing roof ...
Read moreleaks leading to repainting etc and can't believe they have not offered any sort of compensation for all of the growing list of issues.
i am still waiting for a response from RG on my home and been told i may need to engage a engineer and legal team
Do you build in Sydney? Our land is in Oatley in Sydney. We want a cottage sunrise look, single or double storey with 3 bedrooms, study. Land is about 10m in width and about 14metres in length.
Hello Peti Babic
We are not currently building in Sydney. We appreciate your enquiry and wish you the best with building your home. Kind regards, Rivergum Homes
Hi All,
We are planning to build our first home (Land total 459SM, 15SM width) and looking for builder with no surprise coast! We want 3 bedroom house with double garage and study. We are renting at the moment so looking for guaranteed build time as well. Please advise. Thanks in advance.
hi, we are at this moment building with Rivergum..you can read our review. ask any builder who supply kitchen, bathroom etc...go and have a look in there shop and compare what u see in selection rooms...
Read more...you can always update, push any of them to present paperwork to council, check each and every pc of paper 2x before you sign. now we have 3/4 of the house ready and are happy with speed /building start 23/12/2015/ and quality up to now. We have had toss between Sarah and Rivergum...visit many friends who build with both of them...Rivergum was for us. Always keep in mind that the price of the house + 30-60 thousand.....with all selections or kitchen update, bathroom update etc. Take some good friend with a good taste to help you choosing interior design...you can move inside walls to your requirement in Rivergum for free.hi, we are at this moment building with Rivergum..you can read our review. ask any builder who supply kitchen, bathroom etc...go and have a look in there shop and compare what u see in selection rooms...
Read more...you can always update, push any of them to present paperwork to council, check each and every pc of paper 2x before you sign. now we have 3/4 of the house ready and are happy with speed /building start 23/12/2015/ and quality up to now. We have had toss between Sarah and Rivergum...visit many friends who build with both of them...Rivergum was for us. Always keep in mind that the price of the house + 30-60 thousand.....with all selections or kitchen update, bathroom update etc. Take some good friend with a good taste to help you choosing interior design...you can move inside walls to your requirement in Rivergum for free. Most important..some people say Rivergum, Sarah are budget homes...up to you what u select...we don't have that feeling...knowing people who build so call upmarket...it is cost of the land pushing the price up, it is your selection how to build kitchen and bathroom...and until now there is no problem at all, house looking million dollars to us. Good luck
Like the person above said DONT BUILD WITH RIVERGUM! We signed with them and it took nearly a year before they did anything even though we came in with planning approval, plans, engineering reports e...
Read moretc. when they did get started they nearly stuffed up the integrity of the slab. It was only because we employed our own building inspector to try to keep them honest that this was picked up and rectified. An electrical issue that was planned for and paid for in which it had to be put under and through the slab was not done at all and we have been lied to constantly and had to chase them on every detail. They simply don't care. This process has been frustrating, with no adequate, if any, communication from Rivergum. They pay no attention to detail or timing and treat their customers like rubbish. We are living in dread of what will go wrong next. Save yourself a lot of grief and find a builder who demonstrates some integrity and quality in their builds. Rivergum are a disgraceful nightmare from our experience!
We are looking at building our first home and have started researching land prices and advertised builder's prices for homes. We partcularly like Rivergum designs. Can someone please tell me the likely hidden costs to build compared to advertised price of the house in addition to the cost of the land?
For example if the land is $200k and a house selection we like is $150k, besides stamp duty and fees how much over the $350k would it likely to be.
We are just so wary about starting the project for costs to blowout and therefore the loan not be serviceable.
Hi,
Great question. We got caught out not looking into 'extra' expenses.
First up, the display home you see, is not the home you get for the advertised price. The actual house you get for the adve...
Hi C&B,
Thanks for your enquiry. This is a very common question. It comes back to several things: ...
Read more 1) First of all it relates to the site, if its sloping, flat, falls to the rear or side and then also the quality of the soil. Even if the block is flat, the soil profile in some parts of South Australia has a clay base which means that the soil will keep moving and therefore there will be deeper foundations required and how deep depends on the engineer. 2) Where the services are located, eg. power, water, sewer, gas for the builder to connect to. On some blocks these are not available and therefore costs are involved for connection from the main supply. 3) Our homes are available in a standard or premium finishes and fixtures package. Many clients are happy with the standard pack of inclusions however there is the option to add upgrades such as deluxe fittings, stone bench tops, boutique tiling in the wet areas and this is just in the internal of the home. Some also like to add upgrades to the outside of their home like stormwater, paving driveway and fencing. It depends on your personal requirements, taste and style. These all add to the cost of the home. If you have a preferred area in mind you would like to live I can price up some of our homes for you to compare the land and site costs. I am also happy to provide further information around our inclusions if you'd like to give me a call or pass on your contact details I will be in touch. Kind regards, Joe Romano New Homes Consultant Ph 0403 575 208
We have a 2 story rivergum home. About 9 yrs old. A few tiles in the upstairs ensuite floor are loose/lifted. I took one up & have found what looks like loose builders sand underneath. I can send photos. The tile has a 2-3 ml of screed /Glue attached which obviously isnt sufficiently strong. I dont understand why they wouldnt be attached to a solid underfloor like cement sheeting? Would you please advise.
Ken Holtham
0410017557
Good afternoon Ken,
Thank you for your enquiry. Can you please email photos to customerservice@rivergumhomes.com.au, marked to my attention and I will call you to discuss by COB tomorrow, Friday June 26th. ...
Read more Kind regards, Danielle Dunstan Customer Service Manager 8150 6088
Hi all. Im in the process of sub dividing my property and currently in negotiations with Rivergum homes to possibly build 2 Aspens on my land..This is my first time to do anything like this and was just wondering if someone could tell me if I should be pushing hard to get a better price for building 2 at the same time next to each other. It seems that the price quoted for each is not really different building 1 on its own.. As they would be built simultaneously I thought maybe there would be some savings on building the 2 together.
Could anyone enlighten me if I should be pushing negotiations harder?
Thanks in advance.
Scott
Hi Scott,
Honestly I would have no idea if they'd offer any sort of discount for multiple houses. There is no harm in asking. I would be very careful about building with this company based on our exp...
Measure everything yourself..demand to review and oversea everystep of construction..participate...they tell you to keep away during the build becausr of OHS...put up security as soon as kitchen and b...
Read moreathrooms go in..builders secret ..lots of thieving and people get broken into as you start covering windows..Make sure you view every step after lockup and get your property fenced and locked up before they finish..well known in the building industry new homes things go missing around the time you get your k...
Read moreeys....check every item as it is finished..take lots of photos..it will annoy them but you are investing in a lot of money ..Get an answer from our members and Rivergum Homes representatives
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