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Riverwest.com.au

Riverwest.com.au

4.8 from 63 reviews · View Statistics
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Reviews

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Items were not delivered within the promised time frame and have not replied to any emails regarding a refund

published

42 of us as a year level, ordered these costumes for a sports carnival and needed them by a specific date, which was promised by the retailer. The costumes did not arrive by the promised date (8th May) and still have not arrived (23rd May). The total payment was over $1000 made up of seperate payments and the retailer has not replied to any emails regarding a full refund of all our money.
Horrible customer service. Will never shop here again

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised

Questions & Answers

D9W
D9Wasked

Did you find another way to contact this company? I have ordered with them and they are currently 2 weeks late on the delivery. Seem to have the same issue as you where communication was great at the start but as soon as they got payment I can't seem to get a response from anyone.

4 answers
Jo200
Jo200

Did you receive your items?

Sam
Sam

I also had same issue. They shipped me the wrong size singlets but once they had my money, they weren't interested. They will not refund or exchange them. Reputable online companies would at least exchange them if they didn't fit. You can't speak to anyone, there is no phone number or address on their website. They hide behind the internet and leave you hanging. Be careful.

Yan L.
Yan L.

SO D9W, did you recieved the order?

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Clothing TypeActivewear
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