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Robinhood RLES61

Reviews

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(11)
Paula

PaulaWide Bay-Burnett, QLD

Useless frustrating appliance. DO NOT BUY ROBINHOOD

published

Plastic around screws disintegrates and now have a piece of plastic broken off around screws and wonder if grease being pulled up into appliance... extremely hard to remove filters for cleaning. No clips to loose them off . Just too difficult a product to manage. Will definitely consider another brand with simpler operation.

Date PurchasedOct 2011
4 comments
Robinhood
Alexis P.Robinhood

Good morning Paula, as advised our customer service team logged a warranty service call to assist with the removal of the filters after discussion with you on Wednesday. Please advise if this has not been done.

Paula
Paula

Hi yes thank you, the service agent was here yesterday and took photo and was going to send a report to you about the rangehood. Will wait to hear from him. Paula

Robinhood
Alexis P.Robinhood

Hi there Paula, so happy we were able to reach a satisfactory outcome for you.
The team at Robinhood.

Mariejeanne

MariejeanneCentral Highlands and Goldfields, VIC

  • 4 reviews

Replacement product under review

published

I have had 2 Robinhood rangehoods. Both had the same problem others have posted about on this site.
After posting a review about my Robinhood slide out range hood problems, i have been contacted hy a Robinhood representative who has offered to replace my broken one with a new improved model.
will report my findings on it.
Very professional approach to this problem.

Thanks to Alexy from Robinhood for the replacement.

Date PurchasedApr 2015
2 comments
Mariejeanne
Mariejeanne
Robinhood
Alexis P.Robinhood

Hi there Mariejeanne , thanks for the feedback we will pass your valuable comments on to our marketing department.
The team at Robinhood.

Nell

NellNarooma

Just the worst

published
Date PurchasedApr 2013
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Clementsons

ClementsonsPerth WA

  • 8 reviews
  • 4 likes

This is our third one

published

We have had 3 of these units burn out in 4 years! No problems with wiring. Just a terrible unit with continual problems. Our electricians say its too unecomonical to repair so they have replaced it with a new one. And they keep burning out. Stay clear of this at all costs!!!

Date PurchasedJun 2015
BeeBee

BeeBee

  • 2 reviews
  • 3 likes

Horrifying.

published

After a few months of use, the plastic holding the screws in just crumbled and broke off. It didn't snap, it wasn't mistreated - the plastic simply crumbled like sand and fell apart. This is a new build kitchen, and has not even been used for 4 months, and the manufacturer has suggested that we broke it on purpose and that he has never had this problem before. Looking at other reviews of this product, that is hard to believe.

This is a defective product, and the quality of manufacturing materials is absolute rubbish. Don't waste your time or money!!

Date PurchasedMar 2016

Absolute Rubbish

published

The plastic around the front self tapping screws broke. Was about 1 week out of warranty and I contacted the distributor who requested full details which I supplied with photos and after three emails no reply at all. E mailed Robin Hood on their web site which was also a complete waste of time as no reply from them. Customer relations of the manufacturer and the distributor are as poor as their product.

Date PurchasedJan 2014
Steve

Steve

  • 17 reviews
  • 8 likes

Ugh. This range-hood sucks, and not in a good way

published

As others have noted, this model has a major design flaw where the self-tapping screws weaken the plastic frame, so the entire thing just falls off the wall. This has happened twice - the first time they fixed it under warranty, this time I'm chucking it in the bin and buying something decent.

Oh, and even when it's not broken, it doesn't do anything. Our fire alarm goes off pretty much every time we cook.

Highly disappointed

published

Like others, I had to buy a replacement, as the self-tapping screws broke through the plastic fascia. Now the second one has broken in the same way after only a year, which means, theoretically, it is still under warranty. Let's see if the company will replace it or return my money.

Ace

Ace

  • 2 reviews

Terrible

published

I have had to buy two Robin 600mm slideout range hoods now because they keep breaking when the plastic around the front self tapping screws gives way which cases the slideout part just to hangdown until it eventually breaks off. Pretty disappointed in what should be a reputable brand. Now looking to buy alternate brand.

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ausmartin

ausmartinAU

  • 3 reviews
  • 10 likes

Cheap nasty Fan motor with EXTREMELY HIGH EMF (Magnetic Field)

published

Terrible product

published

I have had 2 of these robinhood rangehoods installed at our place (2014) and both times have had the unit collapse because the self tapping screws holding the appliance together have caved in and broken. The plastic mould that holds this together aswell has also given in. Overall a very faulty product and manufacturer will not accept responsibility for the flimsy design.

Self tapping screws holding the appliance together have caved in and broken

Fit for the tip

published

As it is noisy, has low extraction performance and only 1 light works it almost does not qualify to be called a rangehood. If purchasing the SS version the appliance is white with a SS fascia only. Many of the self tapping screws holding the appliance together have fallen out.
It can be recycled

adohr08

adohr08

  • 14 reviews

Does the job

published
1 comment
adohr08
adohr08

Questions & Answers

Dawn W.

Dawn W.asked

RLES61

How do you remove the filters to clean them

No answers
Dawn W.

Dawn W.asked

RLES61

how do you remove the filters to clean them

2 answers
Mariejeanne
Mariejeanne

Push the front one backwards then pull into the gap forwards.
Then remove the back filter the same way.
Easy when you know how!
The dishwasher does a great job of cleaning the filters.

Robinhood
Alexis P.Robinhood

Hi there , please follow the directions given to you by Mariejeanne. If you continue to have a problem please call us on 1300 739 033 and one of our friendly team will assist you. The team at Robinhood.

trekor2

trekor2asked

RLES61

How to remove the fan cover on a Robinhood Ventro rangehood

1 answer
Robinhood
Alexis P.Robinhood

Please contact our fabulous customer care team on 1300 739 033, they will be able to assist you with your enquiry.
The team at Robinhood.

Get an answer from our members and Robinhood representatives

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