Useless frustrating appliance. DO NOT BUY ROBINHOOD
Plastic around screws disintegrates and now have a piece of plastic broken off around screws and wonder if grease being pulled up into appliance... extremely hard to remove filters for cleaning. No clips to loose them off . Just too difficult a product to manage. Will definitely consider another brand with simpler operation.
Replacement product under review
I have had 2 Robinhood rangehoods. Both had the same problem others have posted about on this site.
After posting a review about my Robinhood slide out range hood problems, i have been contacted hy a Robinhood representative who has offered to replace my broken one with a new improved model.
will report my findings on it.
Very professional approach to this problem.
Thanks to Alexy from Robinhood for the replacement.
Just the worst
After 3 years the plastic holding the screws fell apart and the unit collapsed onto our cook top. I thought it was weird that the plastic was the only thing holding the screws and put it down to bad installation by the electrician at the time..... so ( silly me) I went out and bought the same one again thinking we would install it properly and would fit in the custom made spot etc etc.... Little did we know that the manufacturer expected you to screw the blunt screws into brittle hard plastic and expect this to hold the unit.... this just did ...not work... so we had to re design the installation we used super glue, tape and bolted the unit to the shelf from below... we also drilled/ cut out the plastic tabs... and replaced with washers, big bolts and nuts... what a waste of a Saturday.... next time I will remodel the kitchen just to avoid having to buy this model again... I should have read the reviews on this site earlier... but you live and learn :)
This is our third one
We have had 3 of these units burn out in 4 years! No problems with wiring. Just a terrible unit with continual problems. Our electricians say its too unecomonical to repair so they have replaced it with a new one. And they keep burning out. Stay clear of this at all costs!!!
After a few months of use, the plastic holding the screws in just crumbled and broke off. It didn't snap, it wasn't mistreated - the plastic simply crumbled like sand and fell apart. This is a new build kitchen, and has not even been used for 4 months, and the manufacturer has suggested that we broke it on purpose and that he has never had this problem before. Looking at other reviews of this product, that is hard to believe.
This is a defective product, and the quality of manufacturing materials is absolute rubbish. Don't waste your time or money!!
The plastic around the front self tapping screws broke. Was about 1 week out of warranty and I contacted the distributor who requested full details which I supplied with photos and after three emails no reply at all. E mailed Robin Hood on their web site which was also a complete waste of time as no reply from them. Customer relations of the manufacturer and the distributor are as poor as their product.
Ugh. This range-hood sucks, and not in a good way
As others have noted, this model has a major design flaw where the self-tapping screws weaken the plastic frame, so the entire thing just falls off the wall. This has happened twice - the first time they fixed it under warranty, this time I'm chucking it in the bin and buying something decent.
Oh, and even when it's not broken, it doesn't do anything. Our fire alarm goes off pretty much every time we cook.
- RLES61SS (Stainless Steel)
- Verified purchase
Like others, I had to buy a replacement, as the self-tapping screws broke through the plastic fascia. Now the second one has broken in the same way after only a year, which means, theoretically, it is still under warranty. Let's see if the company will replace it or return my money.
I have had to buy two Robin 600mm slideout range hoods now because they keep breaking when the plastic around the front self tapping screws gives way which cases the slideout part just to hangdown until it eventually breaks off. Pretty disappointed in what should be a reputable brand. Now looking to buy alternate brand.
Cheap nasty Fan motor with EXTREMELY HIGH EMF (Magnetic Field)
Hi Magnetic Field in use - does not meet guide lines for EMF (No way this unit could be sold in Europe as it doesn't meet guide lines)
This the WORST ELECTRIC MOTOR UNIT I've tested with hand held EMF meter along with RLES91SS/WH and their WH versions for radiating Magnetic Fields.
It actually maxes the Magnetic Field meter out !
I tested this at Harvey Norman and compared it to other models including sister cheap brand Omega from the same Australian Distributor.
RLES61SS / RLES61WH & RLES91SS / RLES91WH along with the newer cheaper 2 speed units.
Should be recalled and replacement motors offered to existing customers.
I have had 2 of these robinhood rangehoods installed at our place (2014) and both times have had the unit collapse because the self tapping screws holding the appliance together have caved in and broken. The plastic mould that holds this together aswell has also given in. Overall a very faulty product and manufacturer will not accept responsibility for the flimsy design.
Self tapping screws holding the appliance together have caved in and broken
Fit for the tip
As it is noisy, has low extraction performance and only 1 light works it almost does not qualify to be called a rangehood. If purchasing the SS version the appliance is white with a SS fascia only. Many of the self tapping screws holding the appliance together have fallen out.
It can be recycled
Does the job
This is a neat slideout rangehood that can be recirculating or ducted. It is priced well and has very good downlights. Not whisper quiet but reasonable noise level and works well. We installed it in ducting mode but were surprised to find that it still recirculated the air through slots in the front of the unit when in use so everytime I opened the cupboard doors above the stove, air would blow out and hit me in the face! My husband has now put a metal fascia across these holes to make sure the air goes up the ducting tube. My mother also ha...s a Robinhood rangehood model and had the same problem. She put masking tape over the holes! I think Robinhood need to supply a panel to correct this issue. Good price... Air flow recirculating instead of ducting...
Questions & Answers
How do you remove the filters to clean them
how do you remove the filters to clean them
Push the front one backwards then pull into the gap forwards.
Then remove the back filter the same way.
Easy when you know how!
The dishwasher does a great job of cleaning the filters.
Hi there , please follow the directions given to you by Mariejeanne. If you continue to have a problem please call us on 1300 739 033 and one of our friendly team will assist you. The team at Robinhood.
How to remove the fan cover on a Robinhood Ventro rangehood
Please contact our fabulous customer care team on 1300 739 033, they will be able to assist you with your enquiry.
The team at Robinhood.
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